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- Opinion Matters
Opinion Matters
8月
5日
Does clicking on just a face on the OpinionStand give you an enough feedback?
Do you need to know why people are happy or unhappy?
Knowing customers' opinion is the first step. It is not the conclusion, it is just a beginning.
Something you should read.
80% of businesses believe they provide “superior” customer service. But only 8% of customers would describe the service they’ve received in such glowing terms. When customers aren’t happy, there’s often significant damage done. In fact, U.S. businesses collectively lose an estimated $83 billion a year due to shoddy customer service.
read more: https://www.entrepreneur.com/article/228129#ixzz2dtg5wBrf
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拓兄68 
Gakuen 
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佐藤淳一（朝活習慣化キャリアコーチ） 
hiro 
yumirou 
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Tetsuro Watanabe