日本語ができるカスタマーサポートスタッフ求人中

Pacific Software Publishing, Inc.では、日本語ができるサポートスタッフを募集しています。

Customer Support Technician
SUMMARY
This position provides phone, email and web hosting support to PSPINC customers.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.
Answers support calls and emails in both Japanese and English from clients and works with them to resolve issues.
Takes ownership of in-depth issues and troubleshoots as needed.
Educates and explains features and functionality of computers to customers.
Works with other departments to solve problems.
Effectively documents all requests and resolutions.
Troubleshoots and assists customers to perform any remediation steps necessary when problems are realized.
Submits reports to relevant departments should service issues arise that contain information such as time of occurrence and cause of issue.
Escalates ongoing problems to server administrators/engineers after attempting initial troubleshooting procedures.
Other duties as assigned.
QUALIFICATIONS
Must be Fluent in Japanese and English in a business environment.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE
An enthusiastic approach to learning technology. Associate's degree (A.A.) or equivalent from two-year college or technical school a plus!

OTHER SKILLS AND ABILITIES
Customer service experience and excellent communications skills
Experience working in currently supported Windows Environments and Mac OS
Knowledge about networking/internet protocols
Knowledge of email setup and troubleshooting for Microsoft Outlook and Apple mail
Ability to clearly communicate problems and solutions to clients
Problem-solving skills
Self-aware, confident and eager to support the company’s focus on collaboration
Technical aptitude and ability to quickly learn new technology.
Demonstrated ability to prioritize and multi-task in a deadline-driven environment.
Ability to collaborate as a productive and active team member.
Demonstrated ability to work independently with little direct supervision.
The desire to grow roots within our organization and build your career
LANGUAGE SKILLS
Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals in Japanese and English. Ability to write routine reports and correspondence and the ability to speak effectively before groups of customers or employees of the organization in either Japanese or English.

MATHEMATICAL SKILLS
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio and percent and to draw and interpret bar graphs.

REASONING ABILITY
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

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Sales/Marketing
SUMMARY
This position is mainly responsible for acquiring new clients for web creation, domain, and hosting, as well as support existing clients.

Full Time
Hours: Mon-Fri 8 hours (flextime between 8 am to 7 pm)

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
New customer development (Web Creation, Domain Hosting, San Diego Town Advertising, etc.).
Meets with clients to discuss our services if needed.
Document preparation such as proposals, estimates, and contracts.
Data entry and analysis for new and existing clients.
Communication with other departments within the company.
Other duties as assigned.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE
Associate's degree (A.A.) or equivalent from two-year college or technical school.
Inexperienced salespeople are welcome!
We are looking for motivated people!
OTHER SKILLS AND ABILITIES
Visa to work in the United States
Must be fluent in Business level Japanese/English
Proficiency in MS Office - Outlook, Word, and Excel
General knowledge of Internet, website, website-hosting and other related technologies
Detail-oriented
Strong internal and external communication skills
Good team player and flexible to others’ opinions
Strong reporting skills
Effective problem-solving skills
Adaptability
Fast learner
Good at multitasking & multi-team projects
LANGUAGE SKILLS
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively in both English and Japanese before groups of customers or employees of the organization.

MATHEMATICAL SKILLS
Ability to add, subtract, multiply and divide into all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Benefits
Medical Insurance

Please contact us with your cover letter, resume, and desired salary.

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Pompom is Here

内倉憲一（うちくらけんいち）
米国 Pacific Software Publishing, Inc. 代表

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Pacific Software Publishing, Inc.
ken.uchikura＠pspinc.com

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