- ハッシュタグ「#pspinc」の検索結果2539件
フリースペース
Pacific Software Publishing, Inc. (AKA PSPINC)
1404 140th PL NE, Bellevue, WA 98007, USA
425-957-0808 or 800-232-3989
pspinc.com
Omotenashi
Omotenashi is a Japanese term used to describe a type of entertainment. It essentially means to please your guest. It is not something you need to work hard at, you can be trained to please your customers. Here are some things you can employ within your business.
* Smile at your customers
* Say “Arigato” or “Thank you”
* Call customers by their name
* Make eye contact
* Be honest
* Be sincere
* Answer questions by starting with “Yes” or “No”
* Start sentences with “Please …”
* Read between the lines
* Do not interrupt customers
* Do not talk too much
* Dress professionally
These will make your customers feel much more welcome and feel as if they are not being treated like “just another customer". It is important for customers to feel that they are special. This is what Omotenashi is all about. It is also important that you do this from your heart.
I was on one of the airlines crossing the Pacific. When I asked for something from a cabin attendant, she smiled and communicated with me. Though when she turned around, I could tell she was not smiling any more - she was acting. Acting is fine, just do not let the customer know.
We do have staffs in Bellevue and San Diego who can design a card, posters, banners. This image above is a card created by our designer.
If you are interested in designing service of PSPinc, please contact us at 1-800-232-3989 or 425-957-0808 or info@pspinc.com
Opinion Stand is design to gage your customers' opinion of your establishment. You have seen this type of system already and you know it works. Why don't you try it for your establishment.
https://www.opinionstand.com/eng/
If you are interested, please call us at 1-800-232-3989 or contact us at info@pspinc.com
We will be happy to explain about the system.
Try PSP PILOT ... Is is a free CRM software you can use.
https://pilot.pspinc.com/
![Ken Uchikura Newsletter Vol. 44]()
Apology
I am not really happy about the way people give an apology. When you say “I am very sorry to people offended by my action.”, you are not apologizing to all, you are giving an apology only to people who are offended. That means, you are not 100% feeling apologetic. Unfortunately, I hear this a lot. Also, when people apologize, they are apologizing only because of the consequences resulted from their action. That means, they are not sorry for what they have done. They are sorry that they did not get away with it.
Also, when you explain why you did what you did...that should not be a part of the apology. That is an excuse and should not be a part of an apology. Here are the ways to give an apology, I read, that usually will be well received. I read this in the article* which is listed below.
1. An expression of regret.
2. An explanation of what went wrong.
3. An acknowledgment of responsibility.
4. A declaration of repentance.
5. An offer of repair.
6. A request for forgiveness.
The offer of an apology must be 100% and not motivated by the consequences. That is what is missing a lot of the time by the people giving an apology. You should not offer any apology if you are not truly sorry. If you believe in your action, you should have guts to stick with it whether you are popular or not.
![Hyogo Prefectural Government...]()
Hyogo Prefectural Government Mascot : HABATAN
Opinion stand was used at Hyogo/Kobe Fair resulting over 1,000 feedback in here days.
https://www.opinionstand.com
Hyogo/Kobe Fair at Uwajimaya, Beaverton, Oregon.
September 27 - 29, 2019
https://hyogobcc.org/eng/whatsnew/view/hyogokobe-fair-2019
![Before Carpet Cleaning]()
Before Carpet Cleaning
![After You can tell the differenc...]()
After
You can tell the difference, can't you?
I used the RugDoctor to clean some of the spots on the carpet at our office.
I think I did a good job. No, it was all machine.
Providing better working environment for everyone.
For the first time we are issuing the 20% off coupon code.
What sets Dreamersi apart from other hosting companies is our superior customer service. We offer 24/7 support to our clients, and you'll speak to a real person, not some automated machine.
Vist This Link.
![Ken Uchikura Newsletter Vol. 43]()
How to Avoid Carelessness
Many accidents happen when people do something without really thinking through what they are doing. To avoid an accident, one needs to know:
1. The purpose of what they are doing.
2. The consequences of what they are doing.
3. Clear understanding of the processes.
4. Proper testing procedures to verify changes.
5. Have solid plans B and C if things go wrong.
6. Clear and timely reporting processes.
Before you begin any process, you need to evaluate how important the process is and based on the importance, you need to carefully plan the action.
When you ride a Japanese train and if you ever have a chance to see the driver, you will notice every signal, every crossing, every points he will raise the hand and point and verify they are clear. Does it make any difference in the safety of the system? I believe it does. That is why Japan’s rail system is the safest in the world.
Careless mistakes happen when people act without proper planning and a procedure to follow. My company hosts websites and we must do hundreds of maintenance tasks and each task can cause the system to go down. I am trying very hard to create the system that we can rely on to continue the service. I is a lot of work.
![Save money ... Increase your ...]()
Save money ... Increase your customer relationship.
Try our easy to use CRM software at no charge.
This is not a trial version. It is full functional system.
https://pilot.pspinc.com/
- ブログルメンバーの方は下記のページからログインをお願いいたします。
ログイン
- まだブログルのメンバーでない方は下記のページから登録をお願いいたします。
新規ユーザー登録へ
Tetsuro Watanabe 
SanDiegoTown & LosAngelesTown 
佐藤淳一（朝活習慣化キャリアコーチ） 
Pacific Software Publishing, Inc. 
bokushi 
カワシマヒロキ（ひーさん） 
Seattle Execs. 
Junya Suzuki 
錦糸町の天使 
ClockLink 
木曽町田中屋豆腐