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Pacific Software Publishing, Inc. (AKA PSPINC)
1404 140th PL NE, Bellevue, WA 98007, USA
425-957-0808 or 800-232-3989
pspinc.com
What you are looking at are the web pages from Pspinc.com back in 1996/1997.
Yes, we have been hosting and developing website for 23 years.
Some of the people developing websites nowadays were not even born.
We have build the website from the HTML 1.0 to current.
We have upgraded our system every year since we have started.
I think it is safe to say we know what we are doing.
http://www.pspinc.com
![My Newsletter 2/7/19]()
Compliment
Nobody doesn't want to be complimented. “Good Job”, “Nice Work”, “Great Idea” even just a “Thank you” would make their day. But in addition to those regular compliments, people enjoy being called “Crazy”, “Weird”, “Miss Fits”, “Different” and other usually uncomplimentary words. That is because everyone, somewhere deep down, wants to stand out from the rest.
It's funny most people want to get along with others but at the same time, people want to be different from others. Old Apple commercial emphasized that people who use Apple is different from others. That was brilliant. I wanted to be different and I started to use Apple. Now I am not sure Apple represents what I am anymore. But that is another story.
To accomplish higher customer satisfaction, many companies try to create a "cut cake" (by the book) approach to customer service. Treating every customer like a king. But the service level usually goes down the drain. Nobody is treated like somebody anymore. I understand this for large companies. They can not really keep track of each customer. But for small companies, that is where you shine.
If you know the history of your companies relationship with the clients, you can treat each customer like they are someone important. When I had cable (I do not have cable TV anymore), when I called for support, after a long wait, the first thing the support person asked me was “is your cable box turned on?”
If your company can provide better individual support, customers will like you more. But some small companies think they can charge more for better service. I say that is wrong. You provide better service to retain your customer, not make more money. If you charge your customer more, they will go find another company.
Treating your customer better at the same price is the key to small business success.
Our people did a great job clearing snows from the drive ways.
People are having no trouble this morning.
![It does not look like Bellevue.]()
It does not look like Bellevue.
There is no new snow but we had enough snow for last one week to be melted away. Roads are still very slick and wet. People are having hard time showing up for work.
![Bellevue Family YMCA This Mo...]()
Bellevue Family YMCA
This Morning
It is snowing again ...
I was able to go to Y and swam this morning.
I am getting tired for this snow.
It is snowing ... I hate it but I have to admit it is beautiful.
![Ice Piller]()
Ice Piller
No new snow.
Most snow on the roads are melting.
Finally the temperature is above freezing.
There are still a lot of ice everywhere.
There is no new snow but no snow has melted. It is still very cold out but not like north and mid east of the country. We have about 80% of people showed up. Our lunch today was Taiwanese from Cafe Ori in Bellevue. I hove it.
Non of the snow has melted ...
Temperature is still below freezing.
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Junya Suzuki 
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Pacific Software Publishing, Inc. 
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田仲なお美 
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