I announced that we now have a customer feedback program. This program is used whoever we talk to customer about any task or problem. We started using this program yesterday afternoon and we had our first customer feedback yesterday.
The above was the result. It is always good to know what customer thought about our service so that we can improve our service. Does your company have customer feed back program? Do you want one? We can implement it for you.
After you finish your customer support call, or finish your service at customer site, wouldn't you like to know hat your customer thought about what you have done? Instant feed back ... When you ride an UBER, they will send you a quick feedback form you can fill out.
Why don't you do the same. PSP has created an Internet system just design to do that. When you finish your job, just login to the website and fill out the simple form. The system will send an email with a link to quick survey like you see above. Customer will fill it up in sew seconds and submit it. People including you and your manager will get a copy of the feedback result.
Wouldn't that be nice? Now you have it. Just ask PSP.
100 company owners and executives meet in Seattle every Wednesday for lunch and leads exchange. It is a great group and there is only one company per industry. That makes us not to compete with each other.
If your are interested in joining, please let me know. I have to make sure your industry is not represented first.
Eat-Out ... Meals you eat at restaurant (outside of the home)
Eat-in ... Meals you prepare and eat at home.
Eat-Middle ... It is a take out meal you buy and eat at home.
Thanks to food delivery services, there are more people eat-middle or eat restaurant prepared meal at home. There are many restaurants in Japan that is design for take out only. In addition to restaurants, supermarkets and convenience stores sell prepared meals.
In the US, there are take outs but they are not really design to replace home made meals. I am sure as time goes on, there will be more restaurants and stores design to cater to people who would like to eat-middle.
Today was the first demo.
We should be able to launch this system next week.
We have just developed add on to our CRM (AKA Pilot) that allow out customer support people to send "Feedback" link after the job was complete.
This allow you to send a email to the customer with the link to simple Feedback Page. When the customer write a feedback, the email is sent back to us. This is a simple program but very effective one.
http://www.nkwign.com
KUMA 
Seattle Execs. 
神谷保険 
神戸のおいさん 
Lupin 
橋本諭弥 
SanDiegoTown & LosAngelesTown 
田仲なお美 
Junya Suzuki 
SETSUKO 
ClockLink