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PSPINC will help your business thrive by providing for all of your technology needs. We offer a wide array of products, including Web & Email Hosting, Website Design, Custom Development, Email Marketing, a number of additional business tools, technical support, and so much more. Visit pspinc.com to learn more.

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What is a Customer Journey?

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What is a Customer Journey?
If you’ve ever worked in sales or marketing, you've probably used or at least heard of a customer journey. While it sounds self-explanatory, fully building a customer journey out will help to create a stronger strategy moving forward. And from a business perspective, continually improving the customer’s experience will lead to not only an increase in sales but also in loyal customers. A customer journey outlines the steps a customer takes when encountering a company, including where they could potentially drop off.

A customer journey typically has five stages: awareness, consideration, acquisition, purchase, and loyalty. The awareness stage consists of how a customer hears about you. This can be through non-digital mediums like word-of-mouth or newspapers. But nowadays they probably found your company somewhere online like through a Google search or on social media. Then, there’s the consideration stage, where customers decide if they want to learn more about your company, your product, and/or your service. If they’re interested, they’ll move forward to the acquisition stage, where they’ll actively explore your company’s content and see how your competition compares.

The Acquisition Stage


a man sitting at a small cafe table with a laptop, notebooks, and phone on the table while the man's holding a to-go coffee cup in one hand and the other hand on his hand

The acquisition stage is arguably the most important step of the journey. At this point, your customer knows who you are, what you’re selling, and how you stack up against your competitors. But whether they purchase or not depends on multiple factors. From the company’s perspective, you want to make sure your brand and what you’re selling is as presentable as possible, the customer’s experience is smooth and simple, and your prices are at the same level as your competitors.

If your products and/or services are too expensive, the customer will just buy them elsewhere. If you’re not the cheapest option, you need to at least tell your customers why. For example, if your product is better because of the material or usability, make sure your customers know that. Because while price is an important factor, many will be willing to pay extra if they think it’s worth it.

Getting Customers to the Purchasing Stage


a woman holding multiple shopping bags while wearing sunglasses and looking at her phone

Once they decide they want to purchase, they enter the purchase stage, hence the name. This could be physically paying for it in a physical store or going through the payment portal on your site. After that is the post-purchase stage. In a brick-and-mortar store, this includes everything the customer encounters after paying. For example, they could see poster ads hung around the store. For digital consumers, this could be a “Your order is placed” page with their order number and details or a follow-up email encouraging customers to follow them on socials and shop from them again.

If your customer is frustrated or overwhelmed at any point in the process, they’ll probably end the journey there. As a business, that’s the last thing you want. You want your customer to go through the entire journey. Actually, what you really want is for customers to come back repeatedly. Beyond that, you want loyal customers to start recommending your products to convert even more people into customers. Or more loyal customers, preferably.

How Loyal Customers Play a Role


a woman holding a bag with a small flower bouquet inside as she leaves a store

For people who are actively loyal to your company to the point of recommending your products, they are what’s called brand evangelists. Regarding the customer journey, repeat customers no longer start from the beginning. Instead, they skip forward to the acquisition stage or straight to purchasing your product.

From a business perspective, it’s important to know how customers interact with your brand. The best way to figure that out is by creating a customer journey. With it, you can identify the steps potential customers make both before and after they purchase from you. Or more importantly, where you need to improve to prevent people from leaving before they get to the purchase stage. After all, you can’t fix a problem if you don’t where to start.


Pacific Software Publishing, Inc.

1404 140th Place N.E., Bellevue, WA 98007

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Pacific Software Publishing, Inc. is headquartered in Bellevue, Washington and provides domain, web, and email hosting to more than 40,000 companies of all sizes around the world. We design and develop our own software and are committed to helping businesses of all sizes grow and thrive online. For more information you can contact us at 800-232-3989, by email at info@pspinc.com or visit us online at https://www.pspinc.com.
#acquisition #advertising #awareness #branding #business #businesstips #consideration #customerjourney #customers #customerservice #digitalmarketing #google #loyalty #marketing #marketingdigital #purchase #smallbusiness #socialmedia #tech #web

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PSPINC What’s New Newsletter Vol. 113 “Dreamersi Customers Earn More”

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PSPINC What’s N...
Did you know that Dreamersi, comes with exclusive access to other PSPINC products? For example, Dreamersi customers also have WebdeXpress and InforMakers at their disposable. And they even get special discounts whenever we discount any of our products or services.

WebdeXpress (WDX) is PSPINC’s intuitive website builder and comes with all sorts of great features. WDX makes it easy for customers to design their website, with the option to use a pre-defined template or fully customize it with HTML and CSS. All it takes is one click to download WDX to get started building your website.

InforMakers is another additional tool that’s available for free for our Dreamersi customers. With it, users can easily create custom online forms. It’s usually priced at $8/month for everyone else, but to thank them for their loyalty, Dreamersi customers get it for free. It’s a great feature for businesses because it can be a way to generate more leads and collect data on their customers.

Dreamersi is our premiere web and email hosting service. We developed and designed it in-house, which means we have full control over the digital environment. That then makes it easier to create custom development for customers looking for website features that aren’t offered by other website builders. So, please consider hosting your website with Dreamersi.



Pacific Software Publishing, Inc.

1404 140th Place N.E., Bellevue, WA 98007

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PSPINC Creates Tools For Your Business
Bloguru ClickItAudio Denrei Dreamersi ImaMenu Informakers Japanese Online Los Angeles Town MegaMail NewsMAIL Opinion Stand Pass Wizard Parcom PSP Pilot San Diego Town Simple Data Pool WebdeXpress
Pacific Software Publishing, Inc. is headquartered in Bellevue, Washington and provides domain, web, and email hosting to more than 40,000 companies of all sizes around the world. We design and develop our own software and are committed to helping businesses of all sizes grow and thrive online. For more information you can contact us at 800-232-3989, by email at info@pspinc.com or visit us online at https://www.pspinc.com.
#blog #business #businesstips #businesstools #customersupport #dreamersi #hosting #pspinc #pspincwhatsnewnewsletter #seo #smallbusiness #softwaredevelopment #tech #technology #webdesign #webdevelopment #webdexpress #webhosting #website #webtools

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PSPINC What’s New Newsletter Vol. 111 “10% Off All YourHost Plans”

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PSPINC What’s N...
YourHost is PSPINC’s hosting service that uses award-winning ShopSite tools to create easy and reliable e-commerce sites. This month, we’re running a promotion for customers to get 10% off on all our ShopSite plans.

Our YourHost page on the website now shows the discounted prices for each of our three plans and it will stay that way until the promotion ends at the end of the month. To get this deal, choose choose one of our three plans (Starter, Manager, or Pro) on the YourHost site. Then, enter the promo code, “SHOPSPRING10”, at checkout.

This promo code will only work until the end of this month, so get this deal while you can. For additional help on getting everything set up, we have an amazing support team who is always ready for your call.


Pacific Software Publishing, Inc.

1404 140th Place N.E., Bellevue, WA 98007

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PSPINC Creates Tools For Your Business
Bloguru ClickItAudio Denrei Dreamersi ImaMenu Informakers Japanese Online Los Angeles Town MegaMail NewsMAIL Opinion Stand Pass Wizard Parcom PSP Pilot San Diego Town Simple Data Pool WebdeXpress
Pacific Software Publishing, Inc. is headquartered in Bellevue, Washington and provides domain, web, and email hosting to more than 40,000 companies of all sizes around the world. We design and develop our own software and are committed to helping businesses of all sizes grow and thrive online. For more information you can contact us at 800-232-3989, by email at info@pspinc.com or visit us online at https://www.pspinc.com.
#blog #business #businesstips #businesstools #customerservice #customersupport #ecommerce #hosting #newsletter #pspinc #pspincwhatsnewnewsletter #smallbusiness #tech #technology #web #webdevelopment #webhosting #websitebuilder #webtools #yourhost

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Is Traditional Advertising Still Relevant?

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Is Traditional Advertising Still R...
With most of today’s marketing focused on digital efforts, it begs the question, is traditional advertising still relevant? The short answer is yes. Social media and Google Ads have become standard in marketing practices nowadays. And every year, marketers continue learning and adapting to all the intricacies and trends each digital platform has to offer. But there’s still something to be said about traditional avenues, which generally refers to mediums like print ads, TV commercials, billboards, and radio spots.

While many businesses largely write off the prospect of print ads, billboards, and radio spots, it’s a beneficial effort for smaller businesses. For local businesses, marketers focus more on getting customers inside their store, signing up for their service, and buying their products. To do that, they need a more direct approach by emphasizing the store location that runs for a shorter amount of time. Print ads in newspapers and/or magazines, billboards placed around town, and spots on local radio stations are great ways to do that. Especially if they’re trying to target an older audience. And the same can be said with direct mail marketing.

TV Commercials


a family sitting on the couch together with the dad holding a tv remote

As for TV commercials, they’re still largely effective. Despite the growing popularity of streaming platforms, TV commercials are still very relevant. Most streaming platforms even offer a free plan, which comes with ads. Examples include but are not limited to Hulu, Peacock, YouTube TV, Tubi, and more. But the same would still be true, even without these free plans. TV is still the best way to increase brand awareness as it can effectively get your product, service, and/or company in front of a mass audience.

There are also times when TV viewership is higher than ever. Holiday specials bring in a sizeable audience, but the annual Super Bowl is the first big event that comes to mind. While sports TV can generally bring in a male-dominated audience, the Super Bowl is a unique opportunity to rope women into the mix as well. And it’s not just because of the halftime show. Super Bowl commercials have become just as popular as the game. They’re not only watched by millions of people but also talked about. Not just through word-of-mouth but on social media as well. From the last Super Bowl, commercials cost an average of $7 million per ad for 30 seconds of airtime. As expensive as that is, it’s worth the effort if you can afford it. In return, you’re not just getting the ad revenue, you’re also getting a guaranteed audience of about 100 million viewers.

Marketing today includes a lot of digital avenues, namely posting on social media and advertising on Google. With everyone already online, it just makes sense. But traditional advertising is still relevant for businesses that know how to use it to their advantage. For smaller, more affordable efforts, print ads, billboards, and radio efforts are a great way to reach local audiences. But for bigger brands who can afford to pay more for a TV commercial, it can be worthwhile.


Pacific Software Publishing, Inc.

1404 140th Place N.E., Bellevue, WA 98007

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PSPINC Creates Tools For Your Business
Bloguru ClickItAudio Denrei Dreamersi ImaMenu Informakers Japanese Online Los Angeles Town MegaMail NewsMAIL Opinion Stand Pass Wizard Parcom PSP Pilot San Diego Town Simple Data Pool WebdeXpress
Pacific Software Publishing, Inc. is headquartered in Bellevue, Washington and provides domain, web, and email hosting to more than 40,000 companies of all sizes around the world. We design and develop our own software and are committed to helping businesses of all sizes grow and thrive online. For more information you can contact us at 800-232-3989, by email at info@pspinc.com or visit us online at https://www.pspinc.com.
#ads #advertising #business #businesstips #commercials #digitalmarketing #directmail #googleads #local #magazines #marketing #marketingdigital #newspapers #radio #smallbusinesses #socialmedia #superbowl #tech #traditionaladvertising #tv #tvcommercials

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PSPINC What's New Newsletter Vol. 106 "WordPress Site Management"

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PSPINC What's New Newslette...
Many site owners use WordPress to manage their sites. However, it’s also often used as a stepping stone for hacking and hijacking because it’s a system many people use. For this reason, WordPress constantly makes updates. Without it, the site itself would have a lot of vulnerabilities. Needless to say, WordPress sites, including plugins, need to be updated frequently to eliminate vulnerabilities from external attacks.

Additionally, WordPress websites are often created by professionals that know about WordPress site creation and development. In some of these cases, the creator of the website (and not the owner) are the only ones that can access the WordPress admin panel. Which can result in websites being completely abandoned if the creator of the website cannot be reached.

Fortunately, Pacific Software Publishing, Inc. (PSPINC) offers a dedicated WordPress hosting environment. As a company, we provide you with all the services you need to update and manage your WordPress site. This includes updating your plugins, managing site access, and creating or modifying your site. We can even migrate your site to our environment for maintenance and management, even if you’re no longer a site administrator. If you want to host your site with WordPress, please consider Dreamersi, our hosting service.


Pacific Software Publishing, Inc.

1404 140th Place N.E., Bellevue, WA 98007

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PSPINC Creates Tools For Your Business
Bloguru ClickItAudio Denrei Dreamersi ImaMenu Informakers Japanese Online Los Angeles Town MegaMail NewsMAIL Opinion Stand Pass Wizard Parcom PSP Pilot San Diego Town Simple Data Pool WebdeXpress YourHost
Pacific Software Publishing, Inc. is headquartered in Bellevue, Washington and provides domain, web, and email hosting to more than 40,000 companies of all sizes around the world. We design and develop our own software and are committed to helping businesses of all sizes grow and thrive online. For more information you can contact us at 800-232-3989, by email at info@pspinc.com or visit us online at https://www.pspinc.com.
#blog #business #businesstips #businesstools #dreamersi #newsletter #pacificsoftwarepublishing #pspinc #pspincwhatsnewnewsletter #smallbusiness #technology #webdevelopment #webhosting #websitebuilder #wordpress

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PSPINC What’s New Newsletter Vol. 105 “Store and Share Your Passwords Securely with Pass Wizard”

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PSPINC What’s N...
Earlier this week, we announced that our password management software, Pass Wizard, officially came out of its beta stage. Pass Wizard was specifically designed to securely store and share passwords. We still have a free plan available, but we are now offering a paid plan for just $1.67/month (billed annually).

Pro users will have access to additional features for both individual users as well as groups. With the free plan, users can store up to 30 passwords. When using Pass Wizard Pro, users can store an unlimited number of passwords as well as take advantage of password-sharing features within their group. For small businesses, this is ideal as it eliminates the security risk of sharing passwords with employees via sticky notes or insecure shared documents.

For a full breakdown of some of the amazing features offered with Pass Wizard’s new pro plan, please check out our announcement blog post.

If you and/or your organization need a password management system, get Pass Wizard! You can store up to 30 passwords with our free plan or store and share an unlimited number of passwords starting at just $1.67/month (billed annually), making it one of the most affordable password managers on the market today.

Get started for free!


Pacific Software Publishing, Inc.

1404 140th Place N.E., Bellevue, WA 98007

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PSPINC Creates Tools For Your Business
Bloguru ClickItAudio Denrei Dreamersi ImaMenu Informakers Japanese Online Los Angeles Town MegaMail NewsMAIL Opinion Stand Pass Wizard Parcom PSP Pilot San Diego Town Simple Data Pool WebdeXpress YourHost
Pacific Software Publishing, Inc. is headquartered in Bellevue, Washington and provides domain, web, and email hosting to more than 40,000 companies of all sizes around the world. We design and develop our own software and are committed to helping businesses of all sizes grow and thrive online. For more information you can contact us at 800-232-3989, by email at info@pspinc.com or visit us online at https://www.pspinc.com.
#announcement #blog #business #businessideas #businessowner #businesstips #cyber #cybersecurity #passwizard #password #passwordmanagement #passwordmanager #pspincwhatsnewnewsletter #smallbusiness #smallbusinessowner #tech #technology #web #webdeveloper

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Pass Wizard - Pro Plan Now Available!

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Pass Wizard - Pro Plan Now ...
We’re excited to share with you that Pass Wizard, our password management system, is now officially out! We still have a version that is free-to-use (store up to 30 passwords). However, we’ve also added a Pro version packed with many more features, including storing an unlimited number of passwords. At just $1.67/month ($19.95/year), Pass Wizard is one of the most affordable password manager programs on the market today.

What is Pass Wizard?


man wearing glasses on a laptop

Pass Wizard is PSPINC’s password management system, which allows users to securely store and share their passwords. With Pass Wizard Pro, users can store an unlimited number of passwords as well as utilize the new group feature.

We’ve designed the system to focus on security by utilizing secure hardware and state-of-the-art systems with two-factor authentication (2FA) to ensure your data’s safe and protected.

Additionally, it’s an ideal management system for small businesses to securely share company account credentials with their employees. However, it’s also great for individual users who just want a safe place to store their passwords.

How much does Pass Wizard cost?


Pass Wizard plans

Pass Wizard offers a free plan which includes the ability to store up to 30 passwords. Our new Pro plan is just $1.67/month, billed annually at $19.95/year, which includes the storage of an unlimited number of passwords and a group feature if you buy multiple user accounts. For customers that want to add more users to a plan, an additional $19.95/year will be charged per user.

What can you do with Pass Wizard?


woman in red pantsuit standing in front of a laptop on a desk

• Store an unlimited number of passwords
• Add users to their group for an additional $1.67/month (billed annually)
• Share select passwords with other users within their group

How does the share feature work?


business people gathered around a computer

When adding a new password entry, Pro users have the option of sharing passwords by checking the “Share with group” option at the bottom of the page. When selected, that password will then be shared with other users that are a part of the group. Only passwords with that option selected will be shared with the group. The rest will be stored securely under the “My Passwords” tab. In addition, only the individual who shared the password will have the ability to edit or remove it.

Interested in trying Pass Wizard yourself? Visit us online and sign up for a free account to get started. If you enjoy the system and have more than 30 accounts to manage, you will be able to upgrade your account to Pass Wizard Pro from the My Plans page.


Pacific Software Publishing, Inc.

1404 140th Place N.E., Bellevue, WA 98007

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PSPINC Creates Tools For Your Business
Bloguru ClickItAudio Denrei Dreamersi ImaMenu Informakers Japanese Online Los Angeles Town MegaMail NewsMAIL Opinion Stand Pass Wizard Parcom PSP Pilot San Diego Town Simple Data Pool WebdeXpress
Pacific Software Publishing, Inc. is headquartered in Bellevue, Washington and provides domain, web, and email hosting to more than 40,000 companies of all sizes around the world. We design and develop our own software and are committed to helping businesses of all sizes grow and thrive online. For more information you can contact us at 800-232-3989, by email at info@pspinc.com or visit us online at https://www.pspinc.com.
#announcement #blog #business #businessideas #businessowner #businesstips #cyber #cybersecurity #passwizard #password #passwordmanagement #passwordmanager #smallbusiness #smallbusinessowner #tech #technology #web #webdeveloper #webdevelopment

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Basic HTML and CSS Everyone Should Know

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Basic HTML and CSS Everyon...
Whether you’re a coder or not, some basic HTML and CSS knowledge is always a plus. While there are multiple website builders out there now that do all the heavy lifting, they’re not always perfect. Every once in a while, you’ll find a broken image. Or you’ll realize you want to re-format some text so that it’s centered on your homepage, but you don’t want it to apply to all the other images on the page. As far as web design goes, website builders generally work within templates.

From a user’s perspective, it means that when you change one thing, odds are it’ll also change other aspects of the webpage. For example, if you decide you want a header to be blue instead of black, the website builder you’re using will probably make all headers on your website blue. So having some very basic HTML and CSS knowledge will be helpful moving on. Plus, it’ll look good on your resume.

Header Tags


When building out the content on any of your website pages, you’ll need to have some headings. An easy way to do that with HTML is using what’s called header tags. There are six header tags, going from H1 to H6. The lower the number, the larger the font size. As a general rule, H1 tags should only be used once on a page, so it’s generally reserved for the page name. The reason why is because using more than one H1 tag can come across as spam to Google. So, it’s considered best practice to just use one. As for the rest of the header tags, you can use whatever size you think fits best for your page.

What Header Tags Look Like in HTML


header tags html view
header tags preview

Image Tags


image html tag

When inserting an image with HTML and CSS, there are a few things to keep in mind. For starters, you might want to use stock photos that are free to use. If you’re creating your company website, the last thing you want is to run into some copyright issues. Secondly, you’ll probably want to place it in a specific position (left, center, or right) and resize it so that it won’t be a tiny image on the page or take up the whole width of your webpage. When putting an image in HTML, you’ll want to use what’s called image tags, which will require you to add a source code.

As complicated as it sounds, it’s actually quite easy to do. In simplistic terms, it means that the HTML code needs to pull the image from somewhere, whether it’s a file stored somewhere on your site, or the image link if it’s an image you found online. Additionally, you’ll want to add alt and class tags to help improve the page’s overall search engine optimization (SEO) and make it clear which element you’re editing when you move over to CSS. For this example, I’ve found a picture of a mountain on Pexels, a free stock photo site. So I’ve inserted the link to the image as the source and entered the word mountain in the alt tag and because I want to change the picture’s position later, I’ve named the class center.

image css tags
image after putting tags in css

To change the image’s overall position and size, you’ll have to add some code into CSS. Say you put your mountain image into HTML but you soon realize it’s too big and not centered. What you’ll want to do next is enter “.center {“ in CSS to start the process. After that, you’ll want to resize your image through percentages (rather than pixels or inches). That way, it’ll still be responsive when you look at the page on a mobile device. For this example, let’s make the image height half of what it originally is and the height 70%. To center it, you’ll want to set the left and right margins to auto and make it a block element with the display tag. And lastly, you’ll want to remember to close it with a “}” symbol.

Paragraph Tags


paragraph tags in html

So say after you put your headings and images, you want to add some body text. In HTML, they’re called paragraph tags and it’s perhaps the easiest HTML you can learn, comparatively. All you have to do is start with a paragraph tag, insert whatever written content you want in there, and then close the tag. Simple as that. For the example above, I’ve just inserted some Lorem Ipsum (dummy text).
paragraph tags in css
body paragraph text preview

If you want to change the position of that text, you’ll do something similar to what you did with the image tags in CSS. Say you want it to not take up the entire width of the page so that there’s some white space on both sides. To do this, you’ll want to add some padding on both sides so that the text won’t take up the full width of the page. To do that, you’ll add the padding-left and padding-right tags to your CSS and add a percentage. For this example, I’ve set them both to 20%.

If you want to put in some extra HTML and CSS practice, CodePen is the perfect site to do just that. Plus, you can find some cool designs on there too with the full HTML and CSS for you to use on your own site. After that, you can add it into your own site, which most website builders support. In fact, PSPINC’s web building tool, WebdeXpress, as well as PSPINC’s blogging platform, Bloguru, supports HTML and CSS.

The last thing I’ll leave you with is this: always to close your HTML and CSS tags. For HTML it’s adding </> to the corresponding tag. For CSS, it’s simply adding “}” after all your tags for each element. If you don't have the time to inspect and add to your website's code or if you find it all too technical, consider letting PSPINC help by requesting a quote.


Pacific Software Publishing, Inc.

1404 140th Place N.E., Bellevue, WA 98007

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PSPINC Creates Tools For Your Business
Bloguru ClickItAudio Denrei Dreamersi ImaMenu Informakers Japanese Online Los Angeles Town MegaMail NewsMAIL Opinion Stand Pass Wizard Parcom PSP Pilot San Diego Town Simple Data Pool WebdeXpress
Pacific Software Publishing, Inc. is headquartered in Bellevue, Washington and provides domain, web, and email hosting to more than 40,000 companies of all sizes around the world. We design and develop our own software and are committed to helping businesses of all sizes grow and thrive online. For more information you can contact us at 800-232-3989, by email at info@pspinc.com or visit us online at https://www.pspinc.com.
#blog #bloguru #bodytext #business #businesstips #coding #css #headers #html #images #paragraph #web #webdev #webdeveloper #webdevelopment #webdexpress #websitebuilders #websitedesign

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What is a Customer Persona?

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What is a Customer Persona?
If you’ve ever worked in the marketing or sales field, you may have come across the term customer persona. But no matter what industry you’re in, creating a well-rounded persona is crucial in developing a strong and effective marketing strategy. Personas take the targeting process one step further by creating a fully-developed customer as if it were a real person. By definition, a persona is a composite sketch of a key segment of your audience. It requires some creative brainstorming but should still be based on some evidence, like information on your past customers.

This persona should envelop everything you think your ideal customer would be like for this specific campaign. Usually, the targeting process involves the assembly of some basic demographic information (age, gender(s), location, etc.). But creating a persona requires digging deeper into that information and adding some behavioral and psychographic details.

How to Create a Persona


a woman holding a small plaid purse in one hand and small shopping bags in the other

For example, imagine you’re an affordable product packaging company coming out with some new sustainable and biodegradable packaging. After some conversations, you decide that you want to target small organic food companies. So, what are those business owners like? Do they skew more male or female? How old are they? Where do they live? Are they married? Do they have kids? How much money do they make a year? These are all questions you should be asking yourself. And these are all things you’ll need to do some research to figure out.

But if we’re being completely honest, all of these questions should be answered when you’re developing your targeting strategy. Again, the creation of a customer persona takes this even further. Once you have all this information, you’ll start creating an entire personality going off of all the information you just discovered. You’ll give your persona a name and find a stock photo to represent him/her and start building it out even further. And for the record, giving your persona a name and photo is an important step because it makes him/her feel more real and that will help you in the long run for your campaign.

Giving your Persona a Personality


a man sitting on a bench near a plant with a small cup of coffee in one hand while one leg is crossed above his other knee

After defining your persona’s demographic information, you’ll start writing out their personality. What are they like? Are they outgoing or shy? What are they interested in? What does a day in their life look like? How do they behave online? These are all questions you’ll need to answer to develop a realistic and effective persona. But the most important questions will be answering these two questions: What motivates them and what frustrations do they have?

These two questions should be where your campaign can jump in. If we go back to our earlier example, a common motivation for any business owner is that they want their company to succeed. But maybe this organic foods business owner is frustrated by how much waste food companies produce in terms of product packaging. They’re interested in switching their packaging to something more sustainable, but they’ve found that most sustainable packaging is too expensive for them. This is where your biodegradable, but affordable packaging could solve their problems.

How Personas Help Marketing Efforts


a woman and two men looking at a piece of paper that one is showing while they're all sitting at a desk with a laptop in view and papers spread on the table

After figuring all this out, you can better market your products because now, when you’re creating marketing materials, you’ll refer back to your persona. If your persona saw this ad on social media, would he/she click on it? Would they go through the entire purchase based on this ad? If the answer’s no, then you probably shouldn’t devote your time and resources to this effort and figure something else out. And because you gave your persona a name, you can argue that that ad won’t work because Charlie would never click that. And that sounds much more convincing than saying, “I don’t think our target market will go for that ad”.

Customer personas can be a powerful tool for a marketing campaign. But only if you commit to the idea and all the details necessary to develop an effective strategy. It’s easy to create a fictional person and pretend like they’re one of your customers. But it takes much more work to build one out to the point of knowing who that person is and applying him/her to your overall campaign. From there, everything becomes easier because you’re basing your marketing efforts on that persona from what platforms to invest in to the kinds of messaging these ads will have. While building a customer persona takes a good amount of time and effort to put together, it’ll be well worth it in the end.

If you and your business need help developing a customer persona or require a consultation for your marketing needs, please feel free to contact us by phone or email or request for a quote on our Online Marketing page.


Pacific Software Publishing, Inc.

1404 140th Place N.E., Bellevue, WA 98007

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Pacific Software Publishing, Inc. is headquartered in Bellevue, Washington and provides domain, web, and email hosting to more than 40,000 companies of all sizes around the world. We design and develop our own software and are committed to helping businesses of all sizes grow and thrive online. For more information you can contact us at 800-232-3989, by email at info@pspinc.com or visit us online at https://www.pspinc.com.
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PSPINC What's New Newsletter Vol. 100 "Attracting Customers with your Website"

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PSPINC What's New Newslette...
I want to attract people to my website. There are many ways to do that like advertising online or optimizing the site for search engine optimization (SEO), but have you thought about something more basic? Before you think about how to better attract people towards you site, have you ever thought about why you go to a website? What website acts as your homepage and what pages do you visit the most often?

In 2021, the most visited websites were:


someone on their phone open to the TikTok app


    1. TikTok

    1. Google

    1. Facebook

    1. Microsoft

    1. Apple

    1. Amazon

    1. Netflix

    1. YouTube

    1. Twitter

    1. WhatsApp


As you can see, these sites are designed to attract people. Their content is updated every hour, every minute, and every second of every day. However, you’re focused on getting users to come to your company’s website, more specifically, your homepage. Moreover, your goal is to get traffic that is comparable to these sites.

a look at website traffico n a tablet

Even if the amount of website traffic towards your site is small, you need to update the content on your site frequently if you want to see that number increase. It’s important to give your customers a reason to come back to your site time and time again. And you can do that by regularly posting new information that is important to them.

Next, it’s also important to promote your site through mediums other than your own website. This includes eliciting reviews of your products and/or services and publicizing your activities on social media. A website that’s left unwritten won’t attract people. If you want more people to see your website, it goes without saying that you need to provide them a reason to see it.


Pacific Software Publishing, Inc.

1404 140th Place N.E., Bellevue, WA 98007

Facebook Instagram Twitter LinkedIn YouTube Bloguru

PSPINC Creates Tools For Your Business
Bloguru ClickItAudio Denrei Dreamersi ImaMenu Informakers Japanese Online Los Angeles Town MegaMail NewsMAIL Opinion Stand Pass Wizard Parcom PSP Pilot San Diego Town Simple Data Pool WebdeXpress
Pacific Software Publishing, Inc. is headquartered in Bellevue, Washington and provides domain, web, and email hosting to more than 40,000 companies of all sizes around the world. We design and develop our own software and are committed to helping businesses of all sizes grow and thrive online. For more information you can contact us at 800-232-3989, by email at info@pspinc.com or visit us online at https://www.pspinc.com.
#amazon #apple #business #businesstips #content #facebook #google #homepage #microsoft #netflix #smallbusiness #socialmedia #tiktok #twitter #upates #webcontent #webdevelopment #website #websitecontent #websitedevelopment #whatsapp #youtube

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