I started Pacific Software Publishing, Inc. 33 years ago today. We have been through many changes but one thing that sets us apart is the fact that we have always been a software development company. With this birthday, we renew our commitment to be a software development company. We have updated our tagline to state...

We have developed and implemented a HELP DESK system allowing our customers to email any questions or problems they have to our customer support team....

How does the UIS Governemnt define "Small Business"? If you are in business and your business has less than 500 employees or less, you are eligible fo...

An amazing use for the Opinion Stand has been spotted in action!   Agora is a provider of premium coffee, break room supplies and water purification t...

The point of Help Desk software is to help you provide better customer service more efficiently. You can have wonderful, friendly and knowledgeable cu...

There’s no doubt about it: If you have customers, you should have a program for Customer Relationship Management (CRM). To grow and scale, every compa...

After being out of the country for a couple of weeks our Founder/CEO Kenichi Uchikura has returned from his business trip. One of the real treats is when he returns with... treats for the staff! Happy Monday everyone!

Last week we talked about the importance of having a company privacy policy visible to customers on your website. Today let’s discuss more etiquette t...

California has a new law regarding how businesses can handle client data online. It’s called California Consumer Privacy Act (CCPA). EU countries impl...

INTRODUCTION TO INFORMAKERS Hello, this is Ken Uchikura from Tokyo. Yes, I am on a business trip to Tokyo. I left Seattle yesterday on a direct flight to Tokyo/Narita on a Japan Airlines flight. I used to fly JAL many years ago but they stopped flying to Seattle so I moved to Northwest Airlines which is now DELTA. For a f...