PSPINC Official Company Blog

PSPINC What’s New Newsletter Vol. 114 “Being Proactive in Business”

5月

6日

It’s important to be proactive in business. Rather than waiting for problems to arise, businesses should anticipate them and have a plan in place to solve them. Otherwise, you’ll be left scrambling to fix the problem. And in the process, you may lose customers as a result because they might lose trust in you as a company. To ensure this doesn’t happen, you’ll have to do your research to find potential problems. The best way to accomplish this is by testing everything constantly to make sure your new product and/or service works correctly. It’s exactly why PSPINC has a quality assurance (QA) department. And even if you think it’s great, you should still seek feedback from your employees. Especially because they too represent potential customers.

Additionally, you should test every part of the purchase funnel to identify places that could cause friction. For example, if your payment portal on your website isn’t working properly, customers will likely abandon the process altogether. Instead, they’ll look to your competitors to find a similar product. Today’s customers are smart and hold a lot of influence over the marketplace. If a potential customer tries to buy your product and finds the product problematic or the process too troublesome, they won’t hesitate to tell you. Or worse, they’ll tell others on social media. So, avoid this problem by being proactive before releasing a new product or service.

Pacific Software Publishing, Inc.

1404 140th Place N.E., Bellevue, WA 98007

PSPINC Creates Tools For Your Business

Pacific Software Publishing, Inc. is headquartered in Bellevue, Washington and provides domain, web, and email hosting to more than 40,000 companies of all sizes around the world. We design and develop our own software and are committed to helping businesses of all sizes grow and thrive online. For more information you can contact us at 800-232-3989, by email at info@pspinc.com or visit us online at https://www.pspinc.com.

#blog #business #businesstips #customerservice #customersupport #digitalmarketing #entrepreneur #marketing #marketingdigital #marketingtips #newsletter #pspinc #pspincwhatsnewnewsletter #qa #qualityassurance #tech #technology #testing #web

Ransomware

5月

4日

There are a few ways to help prevent ransomware attacks.

1. Do not click any weird links in emails you don't recognize.
If you don't recognize the sender or you are not expecting someone to send you a link it is best to not click.

2. Have a good password policy
One of the easiest ways to access a system is a weak or stale password. A weak password is typically something common like "password" for your password or "123". A stale password is a password that has been in use for more than 3 months on average. It is best to change passwords on a quarterly or earlier schedule.

What is a secure password?

3. Have paid for anti-virus
Don't use the free versions of antivirus software. Paid for antivirus software comes with extra protection that everyone should be using to prevent attacks. Here at Pacific Software Publishing, we are an ESET reseller. ESET comes with ransomware protection and many other features to help secure your network. To find out how PSP can help protect your computers, give us a call or email us; our email and phone number are below.

With just these 3 steps you can help reduce your risk of being affected by ransomware.
If you have any questions or concerns please don't hesitate to reach out.

Thank you for choosing Pacific Software Publishing inc., your Dreamersi provider.
Technicians are standing by Monday - Friday 9am - 6pm (PST) ready to assist your technical issues. We can be reached at (425) 957-0808 or 1-800-232-3989

Pacific Software Publishing, Inc.

1404 140th Place N.E., Bellevue, WA 98007

PSPINC Creates Tools For Your Business

Pacific Software Publishing, Inc. is headquartered in Bellevue, Washington and provides domain, web, and email hosting to more than 40,000 companies of all sizes around the world. We design and develop our own software and are committed to helping businesses of all sizes grow and thrive online. For more information you can contact us at 800-232-3989, by email at info@pspinc.com or visit us online at https://www.pspinc.com.

#TechTips

What is a Customer Journey?

5月

4日

If you’ve ever worked in sales or marketing, you've probably used or at least heard of a customer journey. While it sounds self-explanatory, fully building a customer journey out will help to create a stronger strategy moving forward. And from a business perspective, continually improving the customer’s experience will lead to not only an increase in sales but also in loyal customers. A customer journey outlines the steps a customer takes when encountering a company, including where they could potentially drop off.

A customer journey typically has five stages: awareness, consideration, acquisition, purchase, and loyalty. The awareness stage consists of how a customer hears about you. This can be through non-digital mediums like word-of-mouth or newspapers. But nowadays they probably found your company somewhere online like through a Google search or on social media. Then, there’s the consideration stage, where customers decide if they want to learn more about your company, your product, and/or your service. If they’re interested, they’ll move forward to the acquisition stage, where they’ll actively explore your company’s content and see how your competition compares.

The Acquisition Stage

a man sitting at a small cafe table with a laptop, notebooks, and phone on the table while the man's holding a to-go coffee cup in one hand and the other hand on his hand

The acquisition stage is arguably the most important step of the journey. At this point, your customer knows who you are, what you’re selling, and how you stack up against your competitors. But whether they purchase or not depends on multiple factors. From the company’s perspective, you want to make sure your brand and what you’re selling is as presentable as possible, the customer’s experience is smooth and simple, and your prices are at the same level as your competitors.

If your products and/or services are too expensive, the customer will just buy them elsewhere. If you’re not the cheapest option, you need to at least tell your customers why. For example, if your product is better because of the material or usability, make sure your customers know that. Because while price is an important factor, many will be willing to pay extra if they think it’s worth it.

Getting Customers to the Purchasing Stage

a woman holding multiple shopping bags while wearing sunglasses and looking at her phone

Once they decide they want to purchase, they enter the purchase stage, hence the name. This could be physically paying for it in a physical store or going through the payment portal on your site. After that is the post-purchase stage. In a brick-and-mortar store, this includes everything the customer encounters after paying. For example, they could see poster ads hung around the store. For digital consumers, this could be a “Your order is placed” page with their order number and details or a follow-up email encouraging customers to follow them on socials and shop from them again.

If your customer is frustrated or overwhelmed at any point in the process, they’ll probably end the journey there. As a business, that’s the last thing you want. You want your customer to go through the entire journey. Actually, what you really want is for customers to come back repeatedly. Beyond that, you want loyal customers to start recommending your products to convert even more people into customers. Or more loyal customers, preferably.

How Loyal Customers Play a Role

a woman holding a bag with a small flower bouquet inside as she leaves a store

For people who are actively loyal to your company to the point of recommending your products, they are what’s called brand evangelists. Regarding the customer journey, repeat customers no longer start from the beginning. Instead, they skip forward to the acquisition stage or straight to purchasing your product.

From a business perspective, it’s important to know how customers interact with your brand. The best way to figure that out is by creating a customer journey. With it, you can identify the steps potential customers make both before and after they purchase from you. Or more importantly, where you need to improve to prevent people from leaving before they get to the purchase stage. After all, you can’t fix a problem if you don’t where to start.

Pacific Software Publishing, Inc.

1404 140th Place N.E., Bellevue, WA 98007

PSPINC Creates Tools For Your Business

Pacific Software Publishing, Inc. is headquartered in Bellevue, Washington and provides domain, web, and email hosting to more than 40,000 companies of all sizes around the world. We design and develop our own software and are committed to helping businesses of all sizes grow and thrive online. For more information you can contact us at 800-232-3989, by email at info@pspinc.com or visit us online at https://www.pspinc.com.

#acquisition #advertising #awareness #branding #business #businesstips #consideration #customerjourney #customers #customerservice #digitalmarketing #google #loyalty #marketing #marketingdigital #purchase #smallbusiness #socialmedia #tech #web

PSPINC What’s New Newsletter Vol. 113 “Dreamersi Customers Earn More”

4月

29日

Did you know that Dreamersi, comes with exclusive access to other PSPINC products? For example, Dreamersi customers also have WebdeXpress and InforMakers at their disposable. And they even get special discounts whenever we discount any of our products or services.

WebdeXpress (WDX) is PSPINC’s intuitive website builder and comes with all sorts of great features. WDX makes it easy for customers to design their website, with the option to use a pre-defined template or fully customize it with HTML and CSS. All it takes is one click to download WDX to get started building your website.

InforMakers is another additional tool that’s available for free for our Dreamersi customers. With it, users can easily create custom online forms. It’s usually priced at $8/month for everyone else, but to thank them for their loyalty, Dreamersi customers get it for free. It’s a great feature for businesses because it can be a way to generate more leads and collect data on their customers.

Dreamersi is our premiere web and email hosting service. We developed and designed it in-house, which means we have full control over the digital environment. That then makes it easier to create custom development for customers looking for website features that aren’t offered by other website builders. So, please consider hosting your website with Dreamersi.

Pacific Software Publishing, Inc.

1404 140th Place N.E., Bellevue, WA 98007

PSPINC Creates Tools For Your Business

Pacific Software Publishing, Inc. is headquartered in Bellevue, Washington and provides domain, web, and email hosting to more than 40,000 companies of all sizes around the world. We design and develop our own software and are committed to helping businesses of all sizes grow and thrive online. For more information you can contact us at 800-232-3989, by email at info@pspinc.com or visit us online at https://www.pspinc.com.

#blog #business #businesstips #businesstools #customersupport #dreamersi #hosting #pspinc #pspincwhatsnewnewsletter #seo #smallbusiness #softwaredevelopment #tech #technology #webdesign #webdevelopment #webdexpress #webhosting #website #webtools

What is Augmented Reality (AR)?

4月

27日

We’ve all heard of virtual reality (VR), especially with conversations around the metaverse getting more frequent. But augmented reality (AR) is similar. Rather than immersing people in a fully virtual world, it incorporates objects from the real-world environment and enhances them. By mapping three-dimensional virtual objects into the real world, it blends virtual objects into the real world. It can trigger your other senses like touch, smell, and even taste, but most AR technology augments what you see and what you hear.

Types of AR Devices

someone holding a phone open to the Pokémon GO app

There are two types of AR devices: head-mounted displays and smartphones. The best examples of head-mounted AR devices right now are the Microsoft HoloLens 2 and the Magic Leap 2. Both Microsoft’s Hololens and Magic Leap One allow you to move holograms through touch and grasp while wearing the device on your head. The device itself looks very similar to VR devices, but instead of a full headset, it’s just AR glasses. Unfortunately, it has a similar setback as a VR headset: it’s a bulky device to put on your head. Additionally, people have mixed feelings about wearing AR glasses all day.

AR on smartphones or even a tablet is much simpler as well as cheaper. Almost everyone nowadays has a cell phone, which comes with a built-in camera and access to mobile apps. The biggest successes in AR technology, regarding it being on a smartphone, are the apps, Pokémon GO and the IKEA Place app. With the game Pokémon GO, users can see Pokémon in the real world through their phones when catching them. But despite the app’s major success, most users immediately turned off the AR features for one big reason: it drains your phone’s battery life. The IKEA Place app, however, allows users to see what furniture looks like in their homes. With interior design being a big part of why customers buy furniture, it’s a smart application. With the app, they have a better idea of how the piece of furniture will look in different rooms and it’ll look good with their existing furniture.

The Future of AR

While AR technology’s gotten more popular over the past few years, there is still plenty to be done to improve it. Moving forward, the customer’s experience will evolve when engaging the senses, namely touching, hearing, and seeing will be improved. Especially when it comes to motion gesture technology, which is perhaps the most appealing aspect of AR technology right now. With the glasses, developers are working on widening the user’s view, so it’ll extend it to the rest of their peripheral vision.

While the glasses look futuristic, they’re bulky. The fact that it’s not a fully virtual reality makes customers hesitant when purchasing them. There’s also the added factor that AR glasses aren’t cheap. It’s not currently priced for customers, rather they’re for the military and medical practitioners, who use them for training and surgeries. While Pokémon GO’s use of AR technology leaves much to be desired, using AR on a mobile device has proven to be successful in other industries like retail. So, while AR glasses as a device don’t seem to be gaining any traction among customers, the smartphone application is where AR technology can grow further.

Pacific Software Publishing, Inc.

1404 140th Place N.E., Bellevue, WA 98007

PSPINC Creates Tools For Your Business

Pacific Software Publishing, Inc. is headquartered in Bellevue, Washington and provides domain, web, and email hosting to more than 40,000 companies of all sizes around the world. We design and develop our own software and are committed to helping businesses of all sizes grow and thrive online. For more information you can contact us at 800-232-3989, by email at info@pspinc.com or visit us online at https://www.pspinc.com.

#app #ar #arglasses #augmentedreality #blog #ikeaplace #metaverse #microsoft #mobile #mobileapp #pokemongo #tech #technology #virtualreality #vr

PSPINC What’s New Newsletter Vol. 112 “DENREI’s New Mobile App”

4月

22日

Last week, we announced that one of our online communities, DENREI, just launched a mobile app! We still have the browser version available, but we’ve created the app specifically to improve users’ experience. With the app, the sign-up and account set-up process is simpler, eliminating the need for an email client. It also comes with some additional features, making it easier to connect and converse with other members.

On the new DENREI app, users can easily send messages to their followers and read other community members’ broadcasts. DENREI was built for users looking to build and connect with unique and exclusive online communities.

For a full breakdown of some of the amazing features with DENREI’s new mobile app, please check out our announcement blog post.

So, download the free DENREI app today! Only available in the U.S on iOS.

Pacific Software Publishing, Inc.

1404 140th Place N.E., Bellevue, WA 98007

PSPINC Creates Tools For Your Business

Pacific Software Publishing, Inc. is headquartered in Bellevue, Washington and provides domain, web, and email hosting to more than 40,000 companies of all sizes around the world. We design and develop our own software and are committed to helping businesses of all sizes grow and thrive online. For more information you can contact us at 800-232-3989, by email at info@pspinc.com or visit us online at https://www.pspinc.com.

#app #apple #blog #business #community #denrei #email #ios #mobile #mobileapp #online #onlinecommunity #pspinc #pspincwhatsnewnewsletter #tech #technology #web #webdevelopment

Announcement: Mail Server Update

4月

20日

Dear valued customers,

Thank you for choosing Pacific Software Publishing, Inc.

We are always looking to improve the services we offer you.
As such, we will be conducting mail server update.

You may experience delay in receiving emails for a few seconds during the time below.

The schedule is as follows:

* USA Pacific Daylight Time
- Apr 20th (Wed) 9:00 - 9:30am

* Japan Time
- Apr 21st (Thu) 1:00 - 1:30am

PSPINC provides services with uptimes of 99.9%

If you have any questions, please contact us at 1-800-232-3989 or email us at support@pspinc.com .

We would like to answer your questions by phone call.

Pacific Software Publishing, Inc.

1404 140th Place N.E., Bellevue, WA 98007

PSPINC Creates Tools For Your Business

Pacific Software Publishing, Inc. is headquartered in Bellevue, Washington and provides domain, web, and email hosting to more than 40,000 companies of all sizes around the world. We design and develop our own software and are committed to helping businesses of all sizes grow and thrive online. For more information you can contact us at 800-232-3989, by email at info@pspinc.com or visit us online at https://www.pspinc.com.

#Mail #PSPINC #Update

The Importance of Research in Business

4月

20日

Research is important in almost all industries, but particularly in business. With the world constantly changing, the marketplace changes with it. To really make it, businesses have to keep up with those changes to stand out amongst their competitors. The easiest way to do that is to encourage an atmosphere of constant research. By that, businesses need to know how their niche industries are changing, what their customers are responding (and not responding) to, and what changes they can make to improve for their customers.

Businesses shouldn’t just research to stay up to date on things. What you’re really doing is figuring out what consumers will find important in the future. Trends, while they can come and go, are trends for a reason. It means enough people respond to it that it becomes an important facet of their everyday lives. The ones that stick are the ones you’ll need to pay attention to.

Beginning the Research Process

man sitting in front of a aptop while writing something down on paper in front of him

Researching, while it seems easy, has a process. When starting, you need to know what you need to research. There are two big reasons why when it comes to conducting marketing research: to solve a problem or to find an opportunity to exploit. The first reason is more indicative of the ebbs and flows of your business. If there’s a big problem within your niche industry that needs fixing, you’ll want to not only know about it, but you’ll also want to be the one to fix it. The second reason is one that your company will want to research regularly because I guarantee you, your competitors already are.

Then, you’ll want to do what’s called primary and secondary research. Secondary research, however, is a little easier to do. What it really entails is looking through previously completed studies and using them for what you need them for. Primary research consists of surveys, interviews, observations, focus groups, A/B testing, and questionnaires. From a business perspective, these efforts are done to learn more about your customers. An easy way to figure out how your customers feel about your company and what they’re left craving is to just ask them. PSPINC's Opinion Stand is a great and easy way to figure that out. All customers have to do is click on a smile icon to tell you how they feel, which they can access either through a unique QR code or on your website. Or they can embed a form on their website with InforMakers to conduct a survey after customers purchase a product/service.

Using Data to Your Advantage

a woman in a bathrobe and a towel in her hair while applying a skin care product on her face while looking in the mirror

After doing all that research, it’s then time to collect your data. More importantly, it’s time to sort your data and determine what’s relevant and what isn’t. There’s an abundance of information out there, but it’s what you do with it that can make a difference. One very successful example is Dove’s Real Beauty Campaign. In 2006, Dove released a commercial that showed the work that goes into creating a billboard. Namely, all the Photoshop work that completely transforms what a woman looks like. At the end of the video, it says “No wonder our perception of beauty is distorted”.

At the end of the day, it’s important to remember that customers are smart. They’re exposed to just as much media as we are. So, when it comes time for them to purchase, they’re more than willing to do the work of looking into your competitors to see if or how they’re performing in comparison. Whether it’s in the product/service quality, pricing difference, and/or how you’re promoting it. If your business takes the time and effort to do the necessary research, it’ll make things easier in the long run. You won’t struggle trying to keep up with the industry or your closest competitors because you’ll already be working on making those changes.

Pacific Software Publishing, Inc.

1404 140th Place N.E., Bellevue, WA 98007

PSPINC Creates Tools For Your Business

Pacific Software Publishing, Inc. is headquartered in Bellevue, Washington and provides domain, web, and email hosting to more than 40,000 companies of all sizes around the world. We design and develop our own software and are committed to helping businesses of all sizes grow and thrive online. For more information you can contact us at 800-232-3989, by email at info@pspinc.com or visit us online at https://www.pspinc.com.

The term "QR Code" is a registered trademark of DENSO WAVE INCORPORATED.

#blog #business #customers #data #digitalmarketing #dove #informakers #marketing #marketingdigital #marketingresearch #opinionstand #primaryresearch #realbeautycampaign #research #secondaryresearch #smallbusiness

Announcement: Mail Server Update

4月

16日

Dear valued customers,

Thank you for choosing Pacific Software Publishing, Inc.

We are always looking to improve the services we offer you.
As such, we will be conducting mail server update.

You may experience delay in sending emails for a few seconds during the time below.

The schedule is as follows:

* USA Pacific Daylight Time
- Apr 18th (Mon) 9:00 - 9:30am

* Japan Time
- Apr 19th (Tue) 1:00 - 1:30am

PSPINC provides services with uptimes of 99.9%

If you have any questions, please contact us at 1-800-232-3989 or email us at support@pspinc.com .

We would like to answer your questions by phone call.

Pacific Software Publishing, Inc.

1404 140th Place N.E., Bellevue, WA 98007

PSPINC Creates Tools For Your Business

Pacific Software Publishing, Inc. is headquartered in Bellevue, Washington and provides domain, web, and email hosting to more than 40,000 companies of all sizes around the world. We design and develop our own software and are committed to helping businesses of all sizes grow and thrive online. For more information you can contact us at 800-232-3989, by email at info@pspinc.com or visit us online at https://www.pspinc.com.

#Mail #PSPINC #Update

DENREI – App Now Live!

4月

15日

We’re excited to share with you that our online community platform, DENREI, now has an app available to download for free in the app store for U.S users! We still have the desktop version available, but we specifically developed the app to improve usability for the user. With the app, users will no longer have to configure an email client. Instead, it’s already built into the app, making account set-up easier.

What is DENREI?

DENREI is our all-new social platform that uses email to leverage conversations with others, which offers the security and privacy that other platforms may not offer. The name, “denrei”, comes from the Japanese word for messenger. Using the power of email, DENREI allows users to build their own unique online communities and connect with like-minded users on your favorite topics.

What can you do with DENREI?

A Man Sitting Wearing Eyeglasses while Using His Mobile Phone

After signing up and verifying your email, you can start setting up your profile. All that’s needed is your name, language, a unique username, and some information about what kinds of content you’ll be broadcasting. There’s even an option to moderate your new followers by requiring your approval before allowing others to follow you. After that, you can:

• Compose messages to send out as broadcasts to your followers.

• Attach photos and documents to your broadcasts to provide additional forms of media to your followers.

• Search the DENREI community listing to find members that share your interests.

• Receive content from members you follow in your inbox.

• Review, reply, favorite, move, and delete messages within your inbox.

• Manage, organize, and archive your messages by creating sub-folders.

• Disable replies if you choose to use DENREI to share news rather than conversing.

How much does DENREI cost?

someone opening up their wallet and starting to pull out a five dollar bill

Absolutely nothing. DENREI, as well as its new mobile app, is completely free to use and download.

Benefits of using DENREI

a group of people in an office space talking, with two of them holding tablets

• Reliable message delivery: DENREI messages will always deliver to your members unlike traditional email, where content can get flagged as spam or leave things undelivered.

• Exclusivity: only DENREI members can send and receive messages from other DENREI members.

• Community: grow your personal and/or professional network by connecting with other members.

• Connection: discover new online communities to find other members whose interests align with your own.

So, download the free DENREI app today! Only available in the U.S. on iOS.

Pacific Software Publishing, Inc.

1404 140th Place N.E., Bellevue, WA 98007

PSPINC Creates Tools For Your Business

Pacific Software Publishing, Inc. is headquartered in Bellevue, Washington and provides domain, web, and email hosting to more than 40,000 companies of all sizes around the world. We design and develop our own software and are committed to helping businesses of all sizes grow and thrive online. For more information you can contact us at 800-232-3989, by email at info@pspinc.com or visit us online at https://www.pspinc.com.

#announcement #app #apple #blog #business #community #denrei #email #ios #mobile #mobileapp #online #onlinecommunity #pspinc #tech #technology #web #webdevelopment

PSPINC Official Company Blog

フリースペース

PSPINC What’s New Newsletter Vol. 114 “Being Proactive in Business”

Ransomware

What is a Customer Journey?

The Acquisition Stage

Getting Customers to the Purchasing Stage

How Loyal Customers Play a Role

PSPINC What’s New Newsletter Vol. 113 “Dreamersi Customers Earn More”

What is Augmented Reality (AR)?

Types of AR Devices

The Future of AR

PSPINC What’s New Newsletter Vol. 112 “DENREI’s New Mobile App”

Announcement: Mail Server Update

The Importance of Research in Business

Beginning the Research Process

Using Data to Your Advantage

Announcement: Mail Server Update

DENREI – App Now Live!

What is DENREI?

What can you do with DENREI?

How much does DENREI cost?

Benefits of using DENREI

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The Acquisition Stage

Getting Customers to the Purchasing Stage

How Loyal Customers Play a Role

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Types of AR Devices

The Future of AR

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Beginning the Research Process

Using Data to Your Advantage

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What is DENREI?

What can you do with DENREI?

How much does DENREI cost?

Benefits of using DENREI

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