CRM / Customer Relationship Management
When you hear a word CRM, you immediately think it is very expensive and is for large corporations only. But everyone, including yourself, manages your customer information in some ways including email archive and in your head. When I travel to Japan, I usually stay at the same hotel in Tokyo. The doorman at the hotel remember me and when I arrive from the airport he looked at me said “Welcome back Mr. Uchikura. How long are you going to stay with us?”. This was very nice and I really went out of my way to stay at this hotel. This is a CRM at work.
Everyone wants to be treated specially. So, when you are treated differently from others, you feel good. When customers contact you by email or telephone, it helps to know who the customer is, doesn’t it? That is unless you already know who the customer is.
So for me, CRM is not something that is special. It should not be for large companies only. Regardless of the size of the company, if you can know who the customer is, it will help your company provide better service. If you want to try CRM, we've built a very simple CRM that you can use for free. If you are interested in trying it out, please let me know, I will set it up for you.
So the next time, when someone contacts you, you and your staff know who the person is. That will make a huge difference in the impression of the people who contact you. You don’t have to use our CRM but if you do not have CRM for your company, there is no cost for this one. I cannot sell it cheaper than that.
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Her name is Orio.
She is only two month old.
I am looking forward to having her at PSP regularly.
I hope to improve my swimming this year.
But those shoes have design problem. I am sure designers and manufacturer did not realized when they produced them. The problem is ... this shoes pick up small stones. I always see few small stone in my car and in my office. I was wondering where they came from ... now I know.
Designing a product and using it in the real life is different. This happens a lot in our software development industry.
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It is funny, when I met someone when I flew out to Seattle via Korea, she was going to Korea (Seoul) just purchase Korean cosmetics. Japanese people like Korean cosmetics and Chinese people like Japanese ... Hmmm What do korean people like?