How to Troubleshoot When Emails Don’t Arrive

When an email doesn’t arrive, it can be confusing to figure out where to start troubleshooting. Here are some basic steps to help you identify the issue.

1. Check Your Internet Connection
First, make sure your computer or smartphone is properly connected to the internet. You don't need to check this via email. Instead, open a web browser (like Chrome or Safari) and try accessing a website like Google. If the page loads, your internet connection is likely working fine.

2. Check Your Email Client and Server Connection
Next, confirm that your email client (like Outlook, Apple Mail, or Thunderbird) works correctly and communicates with the mail server. You can check this in the following ways:

• Send an email to yourself:
If the email arrives, both sending and receiving are likely working properly. If it doesn’t, there may be an issue somewhere in the process.

• Send an email to yourself from an external source:
Use an external service like Gmail or Yahoo! Mail to send a test email to yourself. If it doesn't arrive, the issue is likely the receiving side (your email service).

3. Restart Your Computer
Temporary software glitches or connection issues can sometimes prevent sending or receiving emails. Try shutting down your computer and then restarting it. After the restart, perform the same tests again (sending from yourself or from an external source).

4. If the Problem Still Persists
If your internet is working fine but emails still don’t arrive, there might be a problem with your email server. At this point, it’s best to conclude the situation is beyond your control and to contact your provider or system administrator for help.

Kenichi Uchikura
President / CEO
Pacific Software Publishing, Inc.
ken.uchikura＠pspinc.com
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ABOUT PSPINC

PSPINC (Pacific Software Publishing, Inc.) is a technology company based in Bellevue, Washington, USA. Founded in 1987, PSPINC provides web hosting, email hosting, and other internet-related services to businesses and individuals worldwide.

In addition to its hosting services, PSPINC also offers website design and development, domain registration, and online marketing services. The company has data centers located in the United States and Japan, and it offers multilingual support to its customers.

PSPINC has a strong focus on customer service, and it has received numerous awards and accolades for its quality of service over the years. The company is committed to staying up-to-date with the latest technology and industry trends in order to provide the best possible solutions for its customers.

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