PSPINC Official Company Blog

PSPINC What's New Newsletter Vol. 72 "How do you deal with bad reviews?"

7月

16日

Vol. 72

The Internet has surpassed media such as television and newspapers in terms of being seen by many people. It has become commonplace to use social media and other mediums to promote a company. When you use social media in this way, you have to understand that it is not a one-way platform like TV or traditional print material.

What I mean by that is with social media, not only the sender but also the receiver can write comments and evaluations. Naturally, some of the comments and feedback are positive (favorable), but there is also negative (unfavorable). Naturally, you would want to erase the bad comments. However, there is no value in a social media platform that can erase all bad reviews. Social media is a place to create opportunities for those who send out information to improve if there is room for improvement.

Often, the first response to a bad review or a problem is to defend oneself: "That's not true,” or "We don't have a problem.” This is the same as deleting bad reviews, which can cause what is often called "flaming." When a flare-up occurs, the story expands to something completely different from the facts, this should never happen.

If you receive a bad review, the right thing to do is to apologize to the other person. Even if you did what you thought was correct, if you made the other person feel bad, the proper way of handling it is to apologize. After that, it is necessary to conduct an actual investigation to clarify what went wrong. Even if it turns out to be a misunderstanding on the part of the other party, don't just say, "That's it.”

I believe that bad publicity is not always a bad thing. If you are in business, it is very difficult to be liked by all people. Try to understand where the other person is coming from, and think about how to respond in a way that is understandable to them and you, so that a response will not cause a flame war.

Pacific Software Publishing, Inc.
info@pspinc.com
https://pspinc.com
1404 140th Place NE, Bellevue, WA 98007 USA
800-232-3989
425-957-0808

Pacific Software Publishing, Inc.

1404 140th Place N.E., Bellevue, WA 98007

PSPINC Creates Tools For Your Business

Pacific Software Publishing, Inc. is headquartered in Bellevue, Washington and provides domain, web, and email hosting to more than 40,000 companies of all sizes around the world. We design and develop our own software and are committed to helping businesses of all sizes grow and thrive online. For more information you can contact us at 800-232-3989, by email at info@pspinc.com or visit us online at https://www.pspinc.com.

#Business #CustomerFeedback #CustomerReviews #CustomerSupport #Marketing #OnlineReviews #PSPINC #Reviews #SmallBusiness #SocialMedia

Announcement: Dreamersi System Update

7月

14日

Dear valued customer,

Thank you for choosing Pacific Software Publishing, Inc.

We are always looking to improve the services we offer you.
As such, we will be conducting Dreamersi system update to add 2-factor authentication feature.

You might experience a few seconds delay on Di.

The schedule is as follows:

* USA Pacific Daylight Time
- July 13th (Wed) 10:30am - 11am

* Japan Time
- July 14th (Thu) 2:30am - 3am

PSPINC provides services with uptimes of 99.9%

If you have any questions, please contact us at 1-800-232-3989 or email us at support@pspinc.com.

We would like to answer your questions by phone call.

Pacific Software Publishing, Inc.

1404 140th Place N.E., Bellevue, WA 98007

PSPINC Creates Tools For Your Business

Pacific Software Publishing, Inc. is headquartered in Bellevue, Washington and provides domain, web, and email hosting to more than 40,000 companies of all sizes around the world. We design and develop our own software and are committed to helping businesses of all sizes grow and thrive online. For more information you can contact us at 800-232-3989, by email at info@pspinc.com or visit us online at https://www.pspinc.com.

#2FA #2FactorAuthentication #Dreamersi #PSPINC #Security

3 Easy Steps To Protect Your Computer

7月

14日

On Wednesday, July 14th, 2021, Microsoft released an emergency update to patch a vulnerability, called “PrintNightmare”, that was exploiting the Windows Print Spooler service. Technical jargon aside, this exploit essentially would allow hackers to install programs, view and delete data. It affected Windows 10 and even Windows 7 operating systems.

Computers can be complicated, but you don’t have to be a security expert to protect your data from those looking to conduct malicious activities. Here are a few easy steps you can take to help protect your computer.

#1 Keep your software up-to-date

Probably the most obvious thing based on the above report. While it can be frustrating to constantly be prompted for software updates, there is a reason this is done. Often these are security updates necessary to protect your devices from harmful exploits. So if you see an update is available for your operating system, take the time to install it.

#2 Password protect your computer and programs

If your hardware or software provides you with the option to password-protect your usage of it, you should do it. When you give your accounts unique and complex passwords you add more barriers in front of people who may wish to do you harm.

We’ve talked a lot about password security in previous blogs. A great place to start is “How to Create a strong password in 2021” - parts one and two. Your passwords should also be unique for each device or program you use. If you make everything the same and a hacker gains access to one of your accounts, you have given them access to everything.

While it is important to have unique passwords for each account, remembering them all can be difficult. We have developed a password manager program called Pass Wizard that can help securely store your passwords, check it out if you are interested.

#3 Use common sense

Many times hackers and hijackers can gain control of your devices and accounts because people make it easy for them to do so. If you receive a suspicious email asking you to click a link or provide personal or financial information - DON’T DO IT!

In addition, downloading software or files from untrusted sources and running them on your computer is highly discouraged. If something seems fishy, it probably is.

—

These are just a few tips to help protect your computer. There are many more technical things that can be done - from configuring a VPN, to configuring custom firewall settings, as well as installing reputable antivirus software to monitor your machines. If these things are of interest to you and you need some help, please contact us for a free quote. Our team of Support Technicians has the experience to set you up for success. We can also be reached by phone at 1-800-232-3989 or by email at contact@pspinc.com.

Pacific Software Publishing, Inc.

1404 140th Place N.E., Bellevue, WA 98007

PSPINC Creates Tools For Your Business

Pacific Software Publishing, Inc. is headquartered in Bellevue, Washington and provides domain, web, and email hosting to more than 40,000 companies of all sizes around the world. We design and develop our own software and are committed to helping businesses of all sizes grow and thrive online. For more information you can contact us at 800-232-3989, by email at info@pspinc.com or visit us online at https://www.pspinc.com.

#PassWizard #TechSupport #computer #password #virus

Announcement of Payment System Update

7月

13日

Dear valued customer,

Thank you for choosing Pacific Software Publishing, Inc.

We are always looking to improve the services we offer you.
As such, we will be conducting a payment portal security update.

You may not be able to access my.pspinc.com during the below period.

The schedule is as follows:

* USA Pacific Daylight Time
- July 14 (Wed) 9:00am-9:30am

* Japan Time
- Jun 15 (Thu) 1:00am−1:30am

PSPINC provides services with uptimes of 99.9%

If you have any questions, please contact us at 1-800-232-3989 or email us at support@pspinc.com .
We would like to answer your questions by phone call.

Pacific Software Publishing, Inc.

1404 140th Place N.E., Bellevue, WA 98007

PSPINC Creates Tools For Your Business

Pacific Software Publishing, Inc. is headquartered in Bellevue, Washington and provides domain, web, and email hosting to more than 40,000 companies of all sizes around the world. We design and develop our own software and are committed to helping businesses of all sizes grow and thrive online. For more information you can contact us at 800-232-3989, by email at info@pspinc.com or visit us online at https://www.pspinc.com.

PSPINC What's New Newsletter Vol.71 "The grass is always greener next to you...it's not."

7月

9日

Vol. 71

If you look at the pages of any company website, you will find only good things about them. This is because they believe that marketing is to always make yourself look big, the way a blowfish swells up to make itself look bigger when it meets an enemy. They try to attract customers by constantly saying that they can do this and that. However, I think that they have been doing this too much lately and have lost sight of the scale of their business, the scope of what they can do, and the characteristics of their company.

No matter how much you try to look good and big, there are limits to what you can do. So, instead of trying to make yourself look big, I think it is important to market the business that you are best at. What is it that you do best right now? Does your website do a good job of describing it?

It's hard to develop a broad and shallow scope of business because the market is too big. No matter the size of your company, it doesn't take much money or time to focus your marketing efforts on one specific point. The first thing to do is to think about what your company's strengths are. The smaller the scope, the better. The Internet market is huge, so no matter how small your frame of reference is, it will be enough for the market size.

Once you have decided on this, create a website to make it known to as many people as possible. Also, be sure to follow up with social networking sites and blogs related to this point of focus. If you are successful, then you can expand your target audience little by little. If you spread a big net from the beginning, you will not catch anything and it will be difficult to continue.

Create a focused website at a reasonable price, give us a call. Marketing is the place to start, ignoring the noise around you and showing what you're good at.

Pacific Software Publishing, Inc.
info@pspinc.com
https://pspinc.com
1404 140th Place NE, Bellevue, WA 98007 USA
800-232-3989
425-957-0808

Pacific Software Publishing, Inc.

1404 140th Place N.E., Bellevue, WA 98007

PSPINC Creates Tools For Your Business

Pacific Software Publishing, Inc. is headquartered in Bellevue, Washington and provides domain, web, and email hosting to more than 40,000 companies of all sizes around the world. We design and develop our own software and are committed to helping businesses of all sizes grow and thrive online. For more information you can contact us at 800-232-3989, by email at info@pspinc.com or visit us online at https://www.pspinc.com.

#Business #Marketing #PSPINC #SmallBusiness #Website

Announcement: Dreamersi System Update

7月

7日

Dear valued customer,

Thank you for choosing Pacific Software Publishing, Inc.

We are always looking to improve the services we offer you.
As such, we will be conducting Dreamersi system update.

We will be updating our phpmyadmin version from 4.9.4 to 5.1.1*

*Please note that phpmyadmin 5.1.1 does not work with php5.6.
If your website is made with php5.6 and need phpmyadmin, please contact support@pspinc.com and we will be happy to assist.

There will be no downtime for this update.

The schedule is as follows:

* USA Pacific Daylight Time
- July 8th (Thur) 9:30am - 10am

* Japan Time
- July 9th (Fri) 1:30am - 2am

PSPINC provides services with uptimes of 99.9%

If you have any questions, please contact us at 1-800-232-3989 or email us at support@pspinc.com.

We would like to answer your questions by phone call.

Pacific Software Publishing, Inc.

1404 140th Place N.E., Bellevue, WA 98007

PSPINC Creates Tools For Your Business

Pacific Software Publishing, Inc. is headquartered in Bellevue, Washington and provides domain, web, and email hosting to more than 40,000 companies of all sizes around the world. We design and develop our own software and are committed to helping businesses of all sizes grow and thrive online. For more information you can contact us at 800-232-3989, by email at info@pspinc.com or visit us online at https://www.pspinc.com.

#Dreamersi #Hosting #PHPMyAdmin #PSPINC #Update #Web

Benefits of Business Blogging

7月

7日

A blog is defined by Wikipedia as a discussion or informational website published on the World Wide Web consisting of discrete, often informal diary-style text entries.

So we know what a blog is, but now the question is - why should you as a business owner blog? There is more than one reason that your business should have a blog. So let's talk about the benefits of business blogging (I love alliteration)!

Make a personal connection with your customers

We are all looking for that edge that sets us apart from our competitors. One thing that we absolutely value at PSPINC is the personal customer support we offer. If you talk with one of our support technicians you will learn their name and be able to contact them easily again in the future.

Blogging is another way to establish that connection. It allows the author to speak in an informal manner to their customers and create a relationship of sorts. If a customer follows your blog, they may be more likely to call and request the blogger by name. Think of it as a way of laying the foundation for future lead generation and sales.

Good for search engine optimization

We’ve talked a lot about search engine optimization in the past because it is so important to get your website seen. Blogging has the potential to be a big part of that for a number of reasons.

Provides fresh content on your website which tells search engines that your site is actively being updated. This encourages search engines to crawl your website more frequently.

Blogging allows you to use keywords that your customers are likely to search to find your website. The more those keywords are organically found on your website through blog content, the more likely it is that a search engine will serve your site to your customers.

Allows you to reach a specific audience with each post. At PSPINC we offer numerous different types of services, from web design to web and mobile application development to technical support. Often each service caters to different types of customers. The keywords one type of customer uses in search engines to find you may be different from another. Blogging allows you to fill the gaps and cast the widest net possible.

An avenue for showcasing your company culture and news

When a customer is deciding whether or not to do business with you, or a potential job candidate is trying to determine if your company is the right fit, the company blog lets them know what you are all about. It’s an invaluable tool to share company culture, latest news, as well as brag a bit about your many accomplishments!

Those are just a few of the many benefits of business blogging. There are many blogging platforms out there that make it really easy to get started. We even have our own platform called Bloguru. Bloguru is totally ad-free, can be embedded on your website, and presents your content to Bloguru’s loyal and established user base to get extra eyes on your content. In fact, the blog you are reading right now was published to Bloguru. Did we mention it is totally free to sign up?

If you have any questions on blogging or need help getting started, please contact us by phone at 1-800-232-3989, by email at contact@pspinc.com, or by our online contact form.

Pacific Software Publishing, Inc.

1404 140th Place N.E., Bellevue, WA 98007

PSPINC Creates Tools For Your Business

Pacific Software Publishing, Inc. is headquartered in Bellevue, Washington and provides domain, web, and email hosting to more than 40,000 companies of all sizes around the world. We design and develop our own software and are committed to helping businesses of all sizes grow and thrive online. For more information you can contact us at 800-232-3989, by email at info@pspinc.com or visit us online at https://www.pspinc.com.

#blog #bloguru #businessblog #customers #pspinc #seo #smallbusiness #techsupport #webdesign #webdevelopment

Happy Independence Day

7月

5日

Happy Independence Day

We celebrate 245th Independence Day.

Pacific Software Publishing, Inc.

1404 140th Place N.E., Bellevue, WA 98007

PSPINC Creates Tools For Your Business

Pacific Software Publishing, Inc. is headquartered in Bellevue, Washington and provides domain, web, and email hosting to more than 40,000 companies of all sizes around the world. We design and develop our own software and are committed to helping businesses of all sizes grow and thrive online. For more information you can contact us at 800-232-3989, by email at info@pspinc.com or visit us online at https://www.pspinc.com.

#IndependenceDay2021 #PSPINC #PacificSoftwarePublishing

PSPINC What's New Newsletter Vol.70 "Password Management"

7月

2日

Vol. 70

How do you keep track of your passwords? I used to store all of my passwords in Numbers (Apple's version of Excel) and protected that document with a password. I kept it on a cloud drive (iCloud) so that I could access it from all my devices (Mac, iPad, iPhone). Many people manage their passwords in the same way, either by putting them in the cloud or by writing them down in a notebook instead of storing them online.

The application or browser you are using usually remembers the password, and the password is entered on its own. This means that if something goes wrong and you need to enter your password, you will most likely have forgotten it. To prevent this, many people use easy-to-remember strings of letters and numbers as passwords, and then use those passwords on multiple sites. So, if your email address and password are exposed on one site, others can use the same combination on many other sites.

All current services created by Pacific Software Publishing, Inc. require that passwords be at least 8 characters long and contain upper and lower case letters, numbers, and symbols. However, in the past, passwords such as 000000 or “password” could have been allowed. Although we promote not using the same password for multiple sites and using complex passwords, it goes without saying that this can be cumbersome for users.

To solve these problems, Pacific Software Publishing, Inc. has been developing a password management service. It is now finally ready for alpha release. It's a system that covers all of the security features available today, and it's currently free for anyone to sign up. If you decide to sign up, please let us know how it works for you. At present, the interface is only available in English, but we hope to add Japanese language support in the beta version.

https://passwizard.com

Pacific Software Publishing, Inc.
info@pspinc.com
https://pspinc.com
1404 140th Place NE, Bellevue, WA 98007 USA
800-232-3989
425-957-0808

Pacific Software Publishing, Inc.

1404 140th Place N.E., Bellevue, WA 98007

PSPINC Creates Tools For Your Business

Pacific Software Publishing, Inc. is headquartered in Bellevue, Washington and provides domain, web, and email hosting to more than 40,000 companies of all sizes around the world. We design and develop our own software and are committed to helping businesses of all sizes grow and thrive online. For more information you can contact us at 800-232-3989, by email at info@pspinc.com or visit us online at https://www.pspinc.com.

#passwizard #password #passwordmanagement #passwordmanager #pspinc #security #webdevelopment

Tips for creating a successful contact form for your business website

6月

30日

Contact forms are an important part of any business website. While many company’s use their online presence to provide information to the customer, the contact form turns the tables. It allows the customer to talk directly to the business owner.

With a contact form, you can gather customer feedback, valuable leads, and curate contacts for your email marketing efforts (we have a powerful service for that). All of which are geared towards making your business better and generate more sales - do I have your attention?

Fields you should include with your contact form

Name - Okay this one is probably a bit obvious, but you will want to know who you are speaking with when you receive an inquiry. This field should be a required field to submit.

Email Address - Having a way to contact a customer is important. If a website visitor contacts you via your contact form, odds are they are comfortable with email communication. Also, nowadays, more people are likely to give you an email address rather than a phone number. You should make this a required field as well and make sure you have validation set up to only accept valid email addresses.

Message - They are contacting you for a reason right? A simple text box is enough to allow them to add as many or as few details as they want. Luckily you also made the email address required so you will have a way to follow up with them again if you require any further details. It is debatable whether you should make this field required. Ultimately you have already collected their contact information with the above two fields. So you already have the means to contact them if you need them to elaborate.

More tips for a successful contact form

Less is more

Validate your form fields

Have spam prevention measures

Have a useful thank you page

Test your form

How to build your contact form

InforMakers

InforMakers subscription online

host your website with us on Dreamersi

contact@pspinc.com

Pacific Software Publishing, Inc.

1404 140th Place N.E., Bellevue, WA 98007

PSPINC Creates Tools For Your Business

Pacific Software Publishing, Inc. is headquartered in Bellevue, Washington and provides domain, web, and email hosting to more than 40,000 companies of all sizes around the world. We design and develop our own software and are committed to helping businesses of all sizes grow and thrive online. For more information you can contact us at 800-232-3989, by email at info@pspinc.com or visit us online at https://www.pspinc.com.

#ContactForm #Dreamersi #InforMakers #LeadGeneration #OnlineForm #Sales #WebForm #WebHosting #WebTools

PSPINC Official Company Blog

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PSPINC What's New Newsletter Vol. 72 "How do you deal with bad reviews?"

Announcement: Dreamersi System Update