PSPINC Official Company Blog

• Professionalism and credibility: A custom domain name that combines your company name with .com instantly tells customers you’re legitimate and established. Take it a step further by creating branded email addresses (e.g., info@yourbusinessname.com) to foster trust and create a consistent brand experience, something you can’t garner with a generic free email address. The easiest way to do that? Contact our team, and they’ll help you set up with Dreamersi email hosting.
• Brand building and recognition: A strong, memorable domain name reinforces your brand, making it easier for customers to find you and ultimately, recommend you.
• Enhanced visibility and SEO: A relevant domain name can positively influence your search engine optimization (SEO) (though it’s certainly not the only factor) by signaling to search engines what your business is about, helping your rank higher for relevant searches.
• Control over your online business: With your own domain, you have complete control over your content, design, and user experience, unlike relying on social media or third-party platforms.

Why You Need a Professional Email Address

1. Boosts Professionalism and Credibility: An email with a custom domain instantly tells recipients you’re a legitimate, established business. It shows that you’ve invested in your brand and take your business seriously. A free email account, while fine for personal use, can inadvertently suggest a hobby or a side project.
   
   
2. Enhances Brand Recognition: A professional email address consistently exposes customers to your brand since the domain name is right there in the recipient’s inbox. With this constant exposure, it reinforces your brand, making it more memorable and easily recognizable, acting as free advertising with every email message.
   
   
3. Builds Trust and Confidence: Customers are more likely to engage with a business that looks professional, which a custom domain email address provides. A generic email address, however, may raise flags for potential clients, making them question your legitimacy. Especially when it comes to sensitive information or transactions. A professional email, however, gives your business a reliability boost.
   
   
4. Creates Consistency Across Your Team: As your business grows, multiple employees will need email addresses. A professional email system lets you create consistent addresses for everyone. This not only looks cohesive but also makes it easier for clients to remember and contact different departments or individuals within your organization.
   
   
5. Offers More Features and Storage: A dedicated email hosting provider offers business-friendly features that a free email client doesn’t typically offer. At least not for free. Some features may include a custom email domain name, larger storage limits, data backups, and seamless integration with other business tools. 

How to Get a Professional Business Email

1. Register a Domain Name: If you don’t already have one for your business website, you’ll need to register it first. This will then go at the end of your business email (e.g., johnsmith@yourbusinessname.com). Just go to Dreamersi.com to check for your domain name availabilty and get a free domain with any of our web and/or email hosting plans!
2. Choose a Reliable Email Hosting Provider: Our email hosting service, Dreamersi, has been helping businesses for almost 30 years. And, if you choose our Web & Email Hosting plan, you’ll get even more features!
3. Set Up Your Email Accounts: Once you have your domain and hosting, create multiple individual email accounts for you and your team.

• Free domain name
• Free SSL Certificate
• Unlimited business-level email addresses
• 99.99% guaranteed uptime
• Concierge-level support
• Automated daily backups

The Perils of Chatbots

Chatbots and outsourced agents are widely popular in the web hosting industry (i.e. our industry). However, as convenient as chatbots can be, they unfortunately lack follow-through. For example, if you have an issue requiring multiple phone calls, the process can be an incredibly frustrating ordeal. Every phone call will just go to a new customer service agent, meaning you’ll have to summarize your problem all over again for every subsequent phone call. 

 

Other disadvantages of chatbots include:

• Limited functionality: Chatbots are great at resolving routine questions, but they’re not built to answer complex questions. They can only respond based on the data they’ve been trained on, which generally excludes customers who need more advanced help.
• Lack of Empathy: When a chatbot responds with “Great! I’m happy to help!” to a customer’s frustrated comments, it creates an overall irritating experience for them. But situations like this arise frequently when dealing with a chatbot because they fail to understand human emotions.
• Bad Reputation: Because of how frequent frustrating experiences have been with chatbots over the years, people have now begun to hate them. Their infamy therefore can lead people to avoid using them at all.
• Maintenance: Building a custom chatbot is both challenging and pricey. However, even when using pre-built chatbots available online, maintaining them with regular updates and bug fixes takes a lot of time and effort, adding to your list of expenses in the long term.

 

Why Real Live Support Reigns Supreme

 

Chatbots and outsourced agents are widely popular in the web hosting industry (i.e. our industry). However, as convenient as chatbots can be, they unfortunately lack follow-through. Chatbots may be more convenient and reduce costs, but customers looking for more advanced help need a real support agent to help them. Other benefits of real, live support include:

• Personalized Support: With a highly-trained support team, they can help customers with complex issues, especially ones that may require multiple phone calls.
• Increased Customer Satisfaction: Real, live support staff reduces customers’ frustrations that are bound to rise with automated machines and chatbots.
• Faster Response Time: Since customer support staff are trained to deal with both simple and intricate requests and problems, they can help customers solve their problems quickly.
• Increased Retention: Enjoyable experiences with high-quality customer support agents make it more likely they’ll return the next time they need help.

After over 20 years of experience, we pride ourselves on having an expert team trained to work with customers for all their technology needs. And we’ve found that customers appreciate that our support team members remember them when they call again. Don't believe us? Check out this Google review from one of our customers praising one of our customer support staff members, Josh:

 

“I am extremely satisfied by the service and support I receive from PSPINC. I have been with them for many years and would never think of trying any other company. Josh is the best!!”

Have you struggled with website or email issues in the past and have been greeted with less than stellar support? Considering switching to Dreamersi. We offer affordable plans and real, live support there to help you and your business thrive. Need help making the switch? No problem. Email us at contact@pspinc.com or call us at 1-800-232-3989.

 

Pacific Software Publishing, Inc. 1404 140th Place N.E., Bellevue, WA 98007

PSPINC Creates Tools For Your Business

Pacific Software Publishing, Inc. is headquartered in Bellevue, Washington and provides domain, web, and email hosting to more than 40,000 companies of all sizes around the world. We design and develop our own software and are committed to helping businesses of all sizes grow and thrive online. For more information you can contact us at 800-232-3989, by email at info@pspinc.com or visit us online at https://www.pspinc.com.