PSPINC Official Company Blog

Employee Spotlight: Meet Marcus

10月

20日

At PSPINC, we pride ourselves in offering our customers the best in customer support. This is thanks to our amazing support staff. In this series, we will highlight and showcase a number of those friendly faces who are standing by to take your call and/or email, help with your IT problems, and assist with your online solutions.

Meet Marcus

Marcus is one of our Support Technicians. We sat down and asked him a number of questions to get to know him better!

What do you do at PSPINC?
I help customers with questions or problems they are facing with email, their website as well as some general PC questions.

What does a typical day on the job look like for you?
We go through emails and phone calls from customers to solve their problems. If needed, we report issues to our R&D department.

How did you first learn about PSPINC?
I learned about the position at PSPINC through a friend.

What’s your favorite part about working here?
Helping customers troubleshoot and fix their issues.

How has PSPINC helped you in your career development?
I have learned a lot about how things work in the background for websites and email.

What are three words to describe PSPINC?
Diverse, supportive, and welcoming.

Before working at PSPINC, what was the most unusual or interesting job you’ve ever had?
I worked as a game tester. It was a very good experience working within a big company and being able to play games before they came out.

What advice do you have for prospective candidates?
Searching and investigating issues on your own will teach you a lot. However, you can always ask your colleagues if you have questions.

What are some of your hobbies?
Watching American football.

What is your favorite food?
Pho

What is your favorite movie?
Die Hard and The Lord of the Rings.

Where would you like to travel to?
Arizona to see the beautiful desert.

Any other random facts you would like to share?
I also like playing video games.

We hope you enjoyed getting to know Marcus today! If you are experiencing any problems with your website or email call Marcus at 1-800-232-3989. He is standing by, ready to help you out.

Do you like what you heard about PSPINC? Check our open positions, we are always looking for talented individuals looking to fast track their career in technology!

Pacific Software Publishing, Inc.

1404 140th Place N.E., Bellevue, WA 98007

PSPINC Creates Tools For Your Business

Pacific Software Publishing, Inc. is headquartered in Bellevue, Washington and provides domain, web, and email hosting to more than 40,000 companies of all sizes around the world. We design and develop our own software and are committed to helping businesses of all sizes grow and thrive online. For more information you can contact us at 800-232-3989, by email at info@pspinc.com or visit us online at https://www.pspinc.com.

#CustomerSupport #EmployeeSpotlight #Employees #blog #business #businesstips #customerservice #itsupport #pspinc #sales #smallbusiness #tech #technology #website

PSPINC What's New Newsletter Vol.75 "Advertisement Free Blogging"

8月

6日

Vol. 75

Pacific Software Publishing, Inc. offers a no-cost and ad-free blogging service called Bloguru. Bloguru is a blogging site with many features, a few of those are listed below.

You can't create an anonymous account. Of course, you don't have to use your name for Bloguru, but you will be authorized with 2-Factor Authentication as a part of the registration process. Another way to create an account is to use an invitation from someone who already has a Bloguru account.
If you don't post for a year, your account will be deleted automatically. So unlike services that don't delete users for any reason, you can trust that all bloggers using Bloguru are still active.
We do not delete past posts. Since its inception in 2004, Bloguru has not deleted any of its past data. Therefore, some users use it as a storehouse for information.
There is no limit to the file size of the images that you can save in your blog. You can also use it as a means of distributing image data.
You can use HTML in your posts, allowing users to embed YouTube videos easily.
You can use the RSS function to embed information on other websites.
We use reciprocal links with other Bloguru users to increase the SEO effect.
Weekly Bloguru user rankings are announced.
You can use hashtags to search for posts using similar tags.

All of these features are free and standard, so why not give Bloguru a try? If you're in the U.S. or Japan, you can easily create an account using two-factor authentication on your cell phone. For the rest of the world, you can sign up at the Bloguru website.

See you on Bloguru!

https://bloguru.com

Pacific Software Publishing, Inc.

1404 140th Place N.E., Bellevue, WA 98007

PSPINC Creates Tools For Your Business

#AdFreeBlog #Blog #Bloguru #RSS #SEO #Website

Benefits of Business Blogging

7月

7日

A blog is defined by Wikipedia as a discussion or informational website published on the World Wide Web consisting of discrete, often informal diary-style text entries.

So we know what a blog is, but now the question is - why should you as a business owner blog? There is more than one reason that your business should have a blog. So let's talk about the benefits of business blogging (I love alliteration)!

Make a personal connection with your customers

We are all looking for that edge that sets us apart from our competitors. One thing that we absolutely value at PSPINC is the personal customer support we offer. If you talk with one of our support technicians you will learn their name and be able to contact them easily again in the future.

Blogging is another way to establish that connection. It allows the author to speak in an informal manner to their customers and create a relationship of sorts. If a customer follows your blog, they may be more likely to call and request the blogger by name. Think of it as a way of laying the foundation for future lead generation and sales.

Good for search engine optimization

We’ve talked a lot about search engine optimization in the past because it is so important to get your website seen. Blogging has the potential to be a big part of that for a number of reasons.

Provides fresh content on your website which tells search engines that your site is actively being updated. This encourages search engines to crawl your website more frequently.

Blogging allows you to use keywords that your customers are likely to search to find your website. The more those keywords are organically found on your website through blog content, the more likely it is that a search engine will serve your site to your customers.

Allows you to reach a specific audience with each post. At PSPINC we offer numerous different types of services, from web design to web and mobile application development to technical support. Often each service caters to different types of customers. The keywords one type of customer uses in search engines to find you may be different from another. Blogging allows you to fill the gaps and cast the widest net possible.

An avenue for showcasing your company culture and news

When a customer is deciding whether or not to do business with you, or a potential job candidate is trying to determine if your company is the right fit, the company blog lets them know what you are all about. It’s an invaluable tool to share company culture, latest news, as well as brag a bit about your many accomplishments!

Those are just a few of the many benefits of business blogging. There are many blogging platforms out there that make it really easy to get started. We even have our own platform called Bloguru. Bloguru is totally ad-free, can be embedded on your website, and presents your content to Bloguru’s loyal and established user base to get extra eyes on your content. In fact, the blog you are reading right now was published to Bloguru. Did we mention it is totally free to sign up?

If you have any questions on blogging or need help getting started, please contact us by phone at 1-800-232-3989, by email at contact@pspinc.com, or by our online contact form.

Pacific Software Publishing, Inc.

1404 140th Place N.E., Bellevue, WA 98007

PSPINC Creates Tools For Your Business

#blog #bloguru #businessblog #customers #pspinc #seo #smallbusiness #techsupport #webdesign #webdevelopment

PSPINC What's New Newsletter Vol.59 "So you posted a blog, now what"

4月

16日

Vol. 59

There are times when blogging is a stand-alone activity. However, when you use blogging as part of your marketing efforts, the goal is to distribute information and direct customers to your website. Which is just like many other social media platforms such as Facebook, LinkedIn, Twitter, YouTube, etc. Induction may be a difficult word to understand, but it simply means that the goal is to get people to come to your website, online store page, etc.

The content you write for your blog must make the readers of that blog want to know more information. Even if you write an interesting blog, it is meaningless if the website it leads to is not interesting. Think of blogs and social media as the entrance, the front door, to your website.

Once your blog is complete and you are writing regularly, make sure that your home page has a good amount of complete content. The best way to check is to see how long the visitors stay on your website. It is important to make sure that the customers who have come to your website do not leave immediately.

After blogs and social media, the next step is the website. These are the customers who have come all this way, so it is important to think about what they are looking for and whether or not you can provide it on your website.

Pacific Software Publishing, Inc.
info@pspinc.com
1404 140th Place NE, Bellevue, WA 98007 USA
800-232-3989
425-957-0808

Pacific Software Publishing, Inc.

1404 140th Place N.E., Bellevue, WA 98007

PSPINC Creates Tools For Your Business

#PacificSoftwarePublishing #PSPINC #WebandEmailHosting #SeattleBellevue #SoftwareDevelopment #WebDevelopment #ApplicationDevelopment #Bloguru

#blog #marketing #newsletter #pspinc

PSPinc What's New Newsletter Vol.58 "How blogging regularly can help your website"

4月

9日

Vol. 58

Pacific Software Publishing, Inc. has been running an ad-free blog site (https://bloguru.com) for free since 2004. The content posted on this site often appears at the top of Google search results. The reason for this is that it is an ad-free platform. Also, because so many users write regularly, the site is often crawled by search engines.

Blogs are sometimes used for business purposes, but many posts are often written by managers and business owners who write about their normal lives. At first glance, the content may seem unrelated to business, but in many cases, when you start a business, you want to know more about the other person. Not to mention that being a blogger allows you to see a part of their normal life, which creates a sense of familiarity.

We believe that ad-free blogging is the most suitable platform to introduce yourself as such. It also features an RSS function (a feature that displays the latest information on your website), automatic posting to Twitter, and a Facebook share option.

At first glance, blogs may seem irrelevant to business, but with Bloguru, you can introduce yourself as part of your business. If you are interested, please register and use it.

Pacific Software Publishing, Inc.
info@pspinc.com
1404 140th Place NE, Bellevue, WA 98007 USA
800-232-3989
425-957-0808

Pacific Software Publishing, Inc.

1404 140th Place N.E., Bellevue, WA 98007

PSPINC Creates Tools For Your Business

#PacificSoftwarePublishing #PSPINC #WebandEmailHosting #SeattleBellevue #SoftwareDevelopment #WebDevelopment #ApplicationDevelopment #Bloguru

#blog #blogger #bloguru #newsletter #pspinc

Opinion Stand Text Message Feedback

3月

13日

Vol.2

We developed the Opinion Stand as a way for business owners to determine what their customers think of their company and to gather contact information for marketing purposes. What sets Opinion Stand apart from traditional paper and online surveys is the ease-of-use and minimum required customer commitment to get true business insight. Meaning your customers will not have to invest a large amount of time to provide data critical to your business growth.

Opinion Stand Papyrus is a versatile application that puts the power of the Opinion Stand into your customer’s hands. You can print flyers, menus, table tents, and receipts with QR codes they can scan with their smartphones. From there they can do all of the Opinion Stand operations in the palm of their hands.

Previously users would need to scan a QR code to gain access to the Opinion Stand on their mobile device. Which is a fantastic and simple feature. Though if you were unfamiliar with QR code technology, it involves educating yourself a bit on it.

Since we are so focused on making this the absolute simplest and quickest way of gathering feedback from your customers, we are always thinking of new features to lean into that mindset.

With that in mind we just released the text message feature!

The vast majority of smartphone owners know how to send text messages, even if you are unfamiliar with QR codes. With Opinion Stand Papyrus you can now define a unique text code for each of your Stands. Simply add the text message code and the phone number to your print collateral and you are set! Customers can now text the code and instantly receive a reply with a link to the Opinion Stand.

Does this type of tool sound useful to your business? If so, please don’ hesitate to contact us. We would love the opportunity to learn more about your business and see if Opinion Stand is the right fit for you.

Website: https://www.opinionstand.com
Email: info@opinionstand.com
Telephone: 1-800-232-3989 or 1-425-957-0808

Kenichi Uchikura
President / CEO
Pacific Software Publishing, Inc.

We are coming to the Restaurant Leadership Conference!

Hello there, this is Mayumi Nakamura, Director of Business Development here at PSPinc. You may have heard through our newsletters and social media channels that we will be attending the Restaurant Leadership Conference this year. I wanted to provide you with a bit more information regarding our involvement in the conference.

The Restaurant Leadership Conference will be held between March 22nd - 25th in Phoenix, AZ. It is an event where restaurant leaders will gather to learn about the trends in the industry.

I will be in attendance to showcase our Opinion Stands throughout the venue so these leaders will get a chance to provide their opinions on the conference itself. And obviously we will be showing off our latest features such as “text-to-give-feedback” and our latest stats enhancements during the Market Place exhibitions.

If you are planning to attend this show, please let us know. We would be delighted to meet you in person in Phoenix!

Mayumi Nakamura
Director of Business Development
Pacific Software Publishing, Inc.

The term "QR Code" is a registered trademark of DENSO WAVE INCORPORATED.

#Blog #PSPinc #PSPincWhatsNewNewsletter

Newsletter Changes Coming Soon

3月

6日

Vol. 1

Hello, this is Ken Uchikura from Pacific Software Publishing, Inc. We are combining our What’s New and blog-driven company newsletters into one. Each week with the all-new PSPinc What’s New newsletter, we will continue to keep you up-to-date on what we are doing and promise to keep it informative and entertaining.

Speaking of entertaining, we are stating to gear up for the annual PSP Children’s Foundation Charity Golf Tournament. The tournament will take place at Aldarra Golf Club on August 10th, 2020 and is to support the University of Washington Foster School of Business by providing scholarships to deserving students.

If you are interested in reserving a spot to play or want to know about sponsorship opportunities available please email me or visit the PSPCF website .

I hope you continue to use this newsletter as way to get to know myself, our employees, and PSPinc. As always if you have any suggestions, questions or comments I would love to hear from you.

Kenichi Uchikura
President / CEO
Pacific Software Publishing, Inc.

#Blog #Newsletter #PSPinc

Why your Business Needs a Help Desk

2月

27日

image source: pilot.pspinc.com

The point of Help Desk software is to help you provide better customer service more efficiently.

You can have wonderful, friendly and knowledgeable customer service representatives, but if they don’t know the first thing about a customer’s history of issues, calls or emails, you’re still going to run into unsatisfied, unhappy customers. In this day of social media, reviews and connectivity, you need to make sure your customers are spreading great feedback about your customer service, not the opposite.

How would you feel as a customer calling or emailing to follow up on an issue that wasn’t resolved, only to get a response from someone new who needs the whole background story again?

Help Desk eliminates this problem and PSP has the software to help you keep track and manage customer questions and issues efficiently. PSP Pilot acts a communal inbox for all your customer inquiries. This way your customer service representatives can easily access customer communication and quickly track and view all correspondence.

With PSP Pilot, there are no lost tickets or ghosted conversations – each employee with the proper credentials has access to a client page with the client's history.

Find out more about PSP Pilot Help Desk and how easy it is to sign up: https://pilot.pspinc.com/helpdesk

#Blog #BusinessTips #CRM #ENnews #HelpDesk #PSPinc #SmallBusiness #Software #Technology

Opinion Stand Now Supports Text Message Feedback

2月

22日

A table tent and delivery flyer featuring the new Opinion Stand text message feature.

The Opinion Stand is a great way to get valuable feedback from your customers on your business. It also allows you, as a business owner, to have a direct line of communication with your customers when they send you their contact information.

Opinion Stand Papyrus is a versatile application that puts the power of the Opinion Stand into your customer’s hands. You can print flyers, menus, table tents, and receipts with instructions on how they can use the Opinion Stand with their smartphone.

We are focused on providing your customers with the absolute simplest and quickest way of letting you know how well your business is performing. With Papyrus, that just got a whole lot simpler. Previously users would need to scan a QR code to gain access to the Opinion Stand on their mobile device. Which is a fantastic and simple feature. Though if you were unfamiliar with QR code technology, it involves educating yourself a bit on it.

We are happy to announce the release of the text message feature!

Almost everyone knows how to send text messages these days, so this feature will help reach audiences of all backgrounds. With Opinion Stand Papyrus you can now define a unique text message code for each of your Stands. Simply add the text message code and the pre-defined phone number to your print collateral and you are set! Customers can now text the code and instantly receive a reply with a link to the Opinion Stand. Customer feedback just got even easier.

Have questions or want to learn more?

Visit OpinionStand.com or call us toll-free 1-800-232-3989 and our team will be there to answer any questions you have. We would love the opportunity to learn more about your business and see if Opinion Stand is the right fit for you.

You can also find us on the road!

This year we will be at the Restaurant Leadership Conference in Phoenix, AZ from March 22nd - 25th. We are excited to show restaurant owners and executives how powerful the Opinion Stand is for gathering feedback, collecting contact information and engaging with their customers. If you are a restaurant owner, we hope to see you there!

The term "QR Code" is a registered trademark of DENSO WAVE INCORPORATED.

#Blog #CustomerFeedback #CustomerReviews #OpinionStand #Technology

FREE CRM Software for your Small Business

2月

20日

image source: pilot.pspinc.com

There’s no doubt about it: If you have customers, you should have a program for Customer Relationship Management (CRM).

To grow and scale, every company needs a process in place by which employees can follow. Good customer service, communication, and standardized internal processes will strengthen your business reputation and help you grow. These are all things that can be managed by a CRM.

PSP offers a service called PSP Pilot, which is a CRM software that automates and captures your customer data and tracks all communication. Our program eliminates the need for manual tracking in spreadsheets or files. It eliminates the need for a singular person to manage those files. And it eliminates the possibility of customer information getting lost or mismanaged.

Our cloud-based system is easily accessible to whomever is granted the right to view the data. We also offer premium add-ons such as tracking customer feedback and satisfaction.

Furthermore, this service is FREE to companies with less than 20 employees! Check out all the great features you can get with PSP Pilot and see how easy it is to sign up: https://pilot.pspinc.com/

#Blog #BusinessTips #CRM #CustomerRelationshipManagement #ENnews #PSPinc #SmallBusiness #Software #Technology