It is getting very expensive to eat out in Seattle.
How important for you to know what customers are thinking about your service?
It does not only apply to restaurant business ... It apply to every business that provide any kind of customer service.
I just went to a restaurant this morning and after I made a payment with my Credit Card, somehow I got a receipt with instant customer feedback.
PSPinc has created a customer feedback program on cloud. If you think your business can benefit from having customer feedback, please let us know to set you up.
Have you ever seen anyone who purchased new Apple iPhone XR?
I did not think so ... Apple might be looking at their product and saying "Why isn't it se;;in?"
After you finish your customer support call, or finish your service at customer site, wouldn't you like to know hat your customer thought about what you have done? Instant feed back ... When you ride an UBER, they will send you a quick feedback form you can fill out.
Why don't you do the same. PSP has created an Internet system just design to do that. When you finish your job, just login to the website and fill out the simple form. The system will send an email with a link to quick survey like you see above. Customer will fill it up in sew seconds and submit it. People including you and your manager will get a copy of the feedback result.
Wouldn't that be nice? Now you have it. Just ask PSP.
Eat-Out ... Meals you eat at restaurant (outside of the home)
Eat-in ... Meals you prepare and eat at home.
Eat-Middle ... It is a take out meal you buy and eat at home.
Thanks to food delivery services, there are more people eat-middle or eat restaurant prepared meal at home. There are many restaurants in Japan that is design for take out only. In addition to restaurants, supermarkets and convenience stores sell prepared meals.
In the US, there are take outs but they are not really design to replace home made meals. I am sure as time goes on, there will be more restaurants and stores design to cater to people who would like to eat-middle.
Today was the first demo.
We should be able to launch this system next week.
We have just developed add on to our CRM (AKA Pilot) that allow out customer support people to send "Feedback" link after the job was complete.
This allow you to send a email to the customer with the link to simple Feedback Page. When the customer write a feedback, the email is sent back to us. This is a simple program but very effective one.
Tetsuro Watanabe 
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