PSPINC Official Company Blog

Is Traditional Advertising Still Relevant?

4月

6日

With most of today’s marketing focused on digital efforts, it begs the question, is traditional advertising still relevant? The short answer is yes. Social media and Google Ads have become standard in marketing practices nowadays. And every year, marketers continue learning and adapting to all the intricacies and trends each digital platform has to offer. But there’s still something to be said about traditional avenues, which generally refers to mediums like print ads, TV commercials, billboards, and radio spots.

While many businesses largely write off the prospect of print ads, billboards, and radio spots, it’s a beneficial effort for smaller businesses. For local businesses, marketers focus more on getting customers inside their store, signing up for their service, and buying their products. To do that, they need a more direct approach by emphasizing the store location that runs for a shorter amount of time. Print ads in newspapers and/or magazines, billboards placed around town, and spots on local radio stations are great ways to do that. Especially if they’re trying to target an older audience. And the same can be said with direct mail marketing.

TV Commercials

a family sitting on the couch together with the dad holding a tv remote

As for TV commercials, they’re still largely effective. Despite the growing popularity of streaming platforms, TV commercials are still very relevant. Most streaming platforms even offer a free plan, which comes with ads. Examples include but are not limited to Hulu, Peacock, YouTube TV, Tubi, and more. But the same would still be true, even without these free plans. TV is still the best way to increase brand awareness as it can effectively get your product, service, and/or company in front of a mass audience.

There are also times when TV viewership is higher than ever. Holiday specials bring in a sizeable audience, but the annual Super Bowl is the first big event that comes to mind. While sports TV can generally bring in a male-dominated audience, the Super Bowl is a unique opportunity to rope women into the mix as well. And it’s not just because of the halftime show. Super Bowl commercials have become just as popular as the game. They’re not only watched by millions of people but also talked about. Not just through word-of-mouth but on social media as well. From the last Super Bowl, commercials cost an average of $7 million per ad for 30 seconds of airtime. As expensive as that is, it’s worth the effort if you can afford it. In return, you’re not just getting the ad revenue, you’re also getting a guaranteed audience of about 100 million viewers.

Marketing today includes a lot of digital avenues, namely posting on social media and advertising on Google. With everyone already online, it just makes sense. But traditional advertising is still relevant for businesses that know how to use it to their advantage. For smaller, more affordable efforts, print ads, billboards, and radio efforts are a great way to reach local audiences. But for bigger brands who can afford to pay more for a TV commercial, it can be worthwhile.

Pacific Software Publishing, Inc.

1404 140th Place N.E., Bellevue, WA 98007

PSPINC Creates Tools For Your Business

Pacific Software Publishing, Inc. is headquartered in Bellevue, Washington and provides domain, web, and email hosting to more than 40,000 companies of all sizes around the world. We design and develop our own software and are committed to helping businesses of all sizes grow and thrive online. For more information you can contact us at 800-232-3989, by email at info@pspinc.com or visit us online at https://www.pspinc.com.

#ads #advertising #business #businesstips #commercials #digitalmarketing #directmail #googleads #local #magazines #marketing #marketingdigital #newspapers #radio #smallbusinesses #socialmedia #superbowl #tech #traditionaladvertising #tv #tvcommercials

How to Improve Your Site's SEO Through Content

3月

23日

For anyone who’s ever helped develop a website, search engine optimization (SEO) is very important. Optimizing your site for SEO helps better position your website and its pages in organic search results. For people who use website builders, many of those plans include an SEO tool. The best one, in our opinion, is the Yoast SEO plugin from WordPress, but there are many others out there. And it’s partly why PSPINC offers an easy WordPress install with both our Dreamersi, YourHost Neo, and Parcom web hosting plans. However, users can only use those tools with paid plans. So, here’s some SEO advice you should keep in mind when building and creating content for your site.

Adding Effective Keywords

people sitting together at a conference table, some of which are on laptops as they all work together

When you think about SEO, you might think about keywords first. Keywords are just words and phrases that users will enter into their search engines. So, choose your focus keyword wisely. You want it to be a word you know you’ll use a lot because it’ll be what you want a page to rank for most. But you also want to make sure it’s one that people will search for. An easy way to figure this out is to make a quick Google search with the keyword you want to use and see how many results come up. If it comes back with thousands or even millions of search results, you’re on the right track.

The same process goes with your keyphrase, which is like your focus keyword. The only difference is that it’s a phrase instead of just one word. To better optimize your content for SEO, try to use your keyphrase in your subheadings whenever possible. When you repeatedly use your focus keyword and keyphrase within your web content, it tells Google that you’re using relevant keywords. Google then rewards you by pushing your page higher up in the organic search results.

Improving Readability

a woman typing a document on a laptop while she sits on the couch

This should go without saying, but if your content isn’t written well, people won’t want to read it. Besides the obvious revisions in capitalization, grammar, and overall syntax, there are a few other things to be wary of when creating written content for online users. For starters, try to avoid using passive voice. Instead, use active voice. Passive voice happens when the subject of the sentence is acted upon whereas, in active voice, the subject completes an action. For example, instead of saying “The speech will be made by the mayor tomorrow”, say “The mayor will make a speech tomorrow”. If it’s a situation that can’t be avoided, use the passive voice. Just try to keep it to a minimum.

Additionally, avoid consecutive sentences (starting sentences with the same word) and limit your sentence and paragraph length. Sentences shouldn’t have more than 20 words each while paragraphs shouldn’t exceed 200 words. Between paragraphs, you should also distribute some subheadings and perhaps some images to break up blocks of text. Because no one wants to read paragraph upon paragraph without a break. At least not when they’re reading something online. Also, make sure to link some of your text to other pages on your website as well as other websites.

So, when you’re building and creating content for a website, there are two things to keep in mind in terms of SEO. Firstly, you’ll want to make sure you’re using effective keywords so your web pages will rank higher in Google’s organic search results. While Google Ads guarantees a top spot in the search results, using the right keywords will be vital in determining where on the list your site lands after that. Lastly, your content needs to be well-written, keeping in mind that it’ll be seen by internet users. The language should be conversational but still grammatically correct. Do all that and your site will be in pretty good shape for SEO. And as helpful as paid tools like Yoast SEO are, they’re unnecessary if you already know what to look out for.

Pacific Software Publishing, Inc.

1404 140th Place N.E., Bellevue, WA 98007

PSPINC Creates Tools For Your Business

Pacific Software Publishing, Inc. is headquartered in Bellevue, Washington and provides domain, web, and email hosting to more than 40,000 companies of all sizes around the world. We design and develop our own software and are committed to helping businesses of all sizes grow and thrive online. For more information you can contact us at 800-232-3989, by email at info@pspinc.com or visit us online at https://www.pspinc.com.

#blog #digitalmarketing #dreamersi #google #googlesearch #keywords #marketing #marketingdigital #organicsearchresults #parcom #searchengineoptimization #searchengineresultspage #searchresults #seo #serp #webhosting #wordpress #yoastseo

Rising Social Media Marketing Trends

3月

16日

It’s not a controversial statement to say that social media is an important medium to include in your digital marketing plan today. Over the last few years, customers have relied on the internet even more than ever, and that includes upping their social media usage. In fact, users spend an average of two hours and 27 minutes on social media a day according to a January 2022 report from DataReportal. But what brands do with social media can make a real difference in how potential customers interact with you. Looking forward to the rest of what 2022 has to offer, here are five rising social media marketing trends that you should consider adding to your marketing plan:

Focusing on Brand Intent

two people's hands, each holding an ice cream cone

An important consideration that many potential customers have before buying a product is what your brand stands for. This is especially true if you’re trying to target a younger demographic, such as Gen Z. Customers, especially those of a younger generation, stay up to date on current social as well as political issues. Taking a stand and speaking as a company where you stand on a certain issue takes real courage. But making them actionable will pay off tenfold in the end. That is if you do it right.

For example, Molly Moon, a local ice cream store here in Seattle, leads their brand with the promise that their ingredients are all sourced locally and everything they use in their shops is 100% compostable. While their ice cream quality as well as their rotating seasonal flavors are already a great draw, their commitment towards sustainability is what customers really love about them. If you look at their social media pages, it won’t take long before you find a post that boasts their sustainable practices. And that’s because they know that it’s what brings customers back time and time again.

Personalization

a woman typing on a laptop that's open to facebook

Another way to better market your company on social media is by personalizing your content. There’s a reason why Spotify’s Discover Weekly playlist is so popular. But you can even personalize your content on social media as well, and many do. With social media, you can retarget people who have clicked on your previous ads or even searched for something similar. They do this by showing the ad to them again to encourage them to get them through the next step of the purchase journey.

For example, Expedia, a global travel company, retargeted people who clicked on one of their ads discounting hotel and plane ticket prices by showing them another ad with more specific wording. Like if they saw that a user recently looked up hotel rooms in Whistler, they’d include Whistler somehow in their retargeted ad to that user.

Using Influencers and Content Creators

a woman starting to record herself with her phone propped up while she's sitting and holding a small slice of pizza

Influencers aren’t a particularly new thing. Advertisers used to use celebrities to market products, going back to the late 1800s. Today, influencers now extend to digital content creators, ranging from Instagram models to YouTubers. So, it only makes sense for brands to enlist the help of one in their marketing efforts. And the best way to do that is through social media, where these content creators arguably have the largest reach.

An example of this involves Audible and a slew of content creators which includes Grace Helbig, Tyler Oakley, and many many more. On YouTube, all they do is add a clip of them informing viewers that they’re sponsored by Audible and that they can get Audible at a discounted price using their unique code. While there are plenty of other content creators also sponsored by Audible, Helbig, and Oakley do the same for their prospective podcasts. So, Audible not only has a large repertoire of influencers, but they ensure the relationship between brand and creator stays solid. That way, they can continue working with them even if it’s on different platforms.

Content Interaction

three people standing around outside all looking at their phones and laughing

Content interaction, while it sounds like it could be complicated, is actually much simpler than it seems. All it really means is that the end goal here is to have users interact with your social media posts. For a marketer, that traditionally meant increasing likes, comments, shares, and overall engagement rates. However, there are other ways to get a user to interact with you on social media now.

For example, polls have become increasingly popular on social media. Twitter and LinkedIn make it pretty easy to do as it’s included as an option when drafting a new post. Instagram (and consequently, Facebook) is a little trickier. Because it’s an image-first platform, the only way to poll your audience is through Instagram stories. Facebook used to have the option of creating a poll but it’s since gone away. But if you link your Instagram to your Facebook page, it’ll appear on both stories. But even then, you can only offer two choices.

Content Collaboration

a man taking a selfie with his phone while wearing a black nike shirt

Lastly, is collaborating on content with others, whether it’s your audience, influencers, or other brands. For big brands like Nike, it can be as easy as sharing a hashtag and encouraging other users to use it in their own posts. Luckily for them, they have a famous slogan (AKA “Just Do It”) that’s used in the majority of their marketing efforts. For smaller companies, it’s a little trickier to get the kind of response they do.

Content collaboration can include sharing how your company’s working with another. Much like how PSPINC shared how our team helped set up a site for the Johnny Cash museum. For brands that want to involve their customers (or potential customers) more, the best way to do that is either organizing a contest or giveaway. One way to do that is with the help of an influencer but you can also just do it on your own. For a giveaway, all you have to do is figure out what customers want and what you can realistically offer customers. Then, you just have to tell users how to enter (following your account, liking and commenting on the post, etc.), how long your giveaway is running for, and how the winner will be selected. If you’re looking for more of a collaboration, run some kind of contest that requires users to post something from their own account with a specific hashtag. That way, even if users don’t win, you can always look back and use some of that user-generated content (UGC) for future posts.

Pacific Software Publishing, Inc.

1404 140th Place N.E., Bellevue, WA 98007

PSPINC Creates Tools For Your Business

Pacific Software Publishing, Inc. is headquartered in Bellevue, Washington and provides domain, web, and email hosting to more than 40,000 companies of all sizes around the world. We design and develop our own software and are committed to helping businesses of all sizes grow and thrive online. For more information you can contact us at 800-232-3989, by email at info@pspinc.com or visit us online at https://www.pspinc.com.

#audible #blog #branding #contentcreators #digitalmarketing #expedia #facebook #influencermarketing #influencers #instagram #linkedin #marketing #marketingdigital #nike #socialmedia #socialmediamarketing #trends #twitter #usergeneratedcontent #youtube

PSPINC What's New Newsletter Vol. 104 "How Restaurants Can Use NewsMAIL"

2月

25日

Do restaurant owners always sell the same dishes every day in the same way? Based on experience, they probably think about how much food to buy based on how much food they think they’ll use each day. However, it’s not always possible to buy ingredients at the same price every time. Plus, there may some leftover ingredients depending on the day.

Wouldn’t it be nice to offer specials to customers when you’re able to purchase inexpensive ingredients? Wouldn’t it be great to offer special dishes using leftover ingredients before they go bad? That way, you can use them before they go bad instead of discarding them.

But specials lie that can’t be planned. If you happen to have inexpensive ingredients or a surplus of certain ingredients, it’d be nice to use them to make special dishes. Ones that aren’t normally on the menu. Therefore, it’d be nice to inform customers of today or tomorrow’s specials.

Fortunately, Pacific Software Publishing, Inc. (PSPINC) offers a service that sends out emails to customers who sign up. With it, users can send 2,500 emails per month for $20 per month or 10,000 emails for $60. So why not use NewsMAIL to help your restaurant reduce food waste?

Pacific Software Publishing, Inc.

1404 140th Place N.E., Bellevue, WA 98007

PSPINC Creates Tools For Your Business

Pacific Software Publishing, Inc. is headquartered in Bellevue, Washington and provides domain, web, and email hosting to more than 40,000 companies of all sizes around the world. We design and develop our own software and are committed to helping businesses of all sizes grow and thrive online. For more information you can contact us at 800-232-3989, by email at info@pspinc.com or visit us online at https://www.pspinc.com.

#dailyspecials #email #emailmarketing #marketing #newsletter #newsmail #pspinc #pspincwhatsnewnewsletter #reducefoodwaste #reducewaste #restaurant #restaurants #specials #sustainability #webdevelopment

PSPINC What's New Newsletter Vol. 103 "Email Marketing"

2月

18日

In 1999, Pacific Software Publishing, Inc (PSPINC). released NewsMAIL, a software package for sending email to multiple email addresses. At the time, NewsMAIL was not an Internet-based service like it is today. Instead, it was a software package that delivered email after being installed on a Windows PC. The price was previously $499 and a designated mail server delivered the emails. At the time, spam wasn’t as much of a problem on the internet as it is now. So, spam filtering wasn’t widely available, making this service an effective way to keep existing customers informed on the latest news.

But the packaged version of NewsMAIL put a lot of strain on the mail server. To fix this, PSPINC modified the system from a package to an Internet service, which uses a browser to compose and deliver emails. Now, many companies and organizations use this service for their email marketing needs. Today, NewsMAIL uses two factor authentication (2FA) to prevent unauthorized subscriptions.

NewsMAIL is still an effective medium for announcements. The newsletter you are reading right now is also distributed via NewsMAIL. If you are interested in NewsMAIL, please check the site and contact PSPINC. We’d be happy to set up a free demo account for you.

Pacific Software Publishing, Inc.

1404 140th Place N.E., Bellevue, WA 98007

PSPINC Creates Tools For Your Business

Pacific Software Publishing, Inc. is headquartered in Bellevue, Washington and provides domain, web, and email hosting to more than 40,000 companies of all sizes around the world. We design and develop our own software and are committed to helping businesses of all sizes grow and thrive online. For more information you can contact us at 800-232-3989, by email at info@pspinc.com or visit us online at https://www.pspinc.com.

#blog #digitalmarketing #email #emailmarketing #marketing #marketingdigital #newsmail #onlinemarketing #pspinc #pspincwhatsnewnewsletter

What is a Customer Persona?

2月

9日

If you’ve ever worked in the marketing or sales field, you may have come across the term customer persona. But no matter what industry you’re in, creating a well-rounded persona is crucial in developing a strong and effective marketing strategy. Personas take the targeting process one step further by creating a fully-developed customer as if it were a real person. By definition, a persona is a composite sketch of a key segment of your audience. It requires some creative brainstorming but should still be based on some evidence, like information on your past customers.

This persona should envelop everything you think your ideal customer would be like for this specific campaign. Usually, the targeting process involves the assembly of some basic demographic information (age, gender(s), location, etc.). But creating a persona requires digging deeper into that information and adding some behavioral and psychographic details.

How to Create a Persona

a woman holding a small plaid purse in one hand and small shopping bags in the other

For example, imagine you’re an affordable product packaging company coming out with some new sustainable and biodegradable packaging. After some conversations, you decide that you want to target small organic food companies. So, what are those business owners like? Do they skew more male or female? How old are they? Where do they live? Are they married? Do they have kids? How much money do they make a year? These are all questions you should be asking yourself. And these are all things you’ll need to do some research to figure out.

But if we’re being completely honest, all of these questions should be answered when you’re developing your targeting strategy. Again, the creation of a customer persona takes this even further. Once you have all this information, you’ll start creating an entire personality going off of all the information you just discovered. You’ll give your persona a name and find a stock photo to represent him/her and start building it out even further. And for the record, giving your persona a name and photo is an important step because it makes him/her feel more real and that will help you in the long run for your campaign.

Giving your Persona a Personality

a man sitting on a bench near a plant with a small cup of coffee in one hand while one leg is crossed above his other knee

After defining your persona’s demographic information, you’ll start writing out their personality. What are they like? Are they outgoing or shy? What are they interested in? What does a day in their life look like? How do they behave online? These are all questions you’ll need to answer to develop a realistic and effective persona. But the most important questions will be answering these two questions: What motivates them and what frustrations do they have?

These two questions should be where your campaign can jump in. If we go back to our earlier example, a common motivation for any business owner is that they want their company to succeed. But maybe this organic foods business owner is frustrated by how much waste food companies produce in terms of product packaging. They’re interested in switching their packaging to something more sustainable, but they’ve found that most sustainable packaging is too expensive for them. This is where your biodegradable, but affordable packaging could solve their problems.

How Personas Help Marketing Efforts

a woman and two men looking at a piece of paper that one is showing while they're all sitting at a desk with a laptop in view and papers spread on the table

After figuring all this out, you can better market your products because now, when you’re creating marketing materials, you’ll refer back to your persona. If your persona saw this ad on social media, would he/she click on it? Would they go through the entire purchase based on this ad? If the answer’s no, then you probably shouldn’t devote your time and resources to this effort and figure something else out. And because you gave your persona a name, you can argue that that ad won’t work because Charlie would never click that. And that sounds much more convincing than saying, “I don’t think our target market will go for that ad”.

Customer personas can be a powerful tool for a marketing campaign. But only if you commit to the idea and all the details necessary to develop an effective strategy. It’s easy to create a fictional person and pretend like they’re one of your customers. But it takes much more work to build one out to the point of knowing who that person is and applying him/her to your overall campaign. From there, everything becomes easier because you’re basing your marketing efforts on that persona from what platforms to invest in to the kinds of messaging these ads will have. While building a customer persona takes a good amount of time and effort to put together, it’ll be well worth it in the end.

If you and your business need help developing a customer persona or require a consultation for your marketing needs, please feel free to contact us by phone or email or request for a quote on our Online Marketing page.

Pacific Software Publishing, Inc.

1404 140th Place N.E., Bellevue, WA 98007

PSPINC Creates Tools For Your Business

Pacific Software Publishing, Inc. is headquartered in Bellevue, Washington and provides domain, web, and email hosting to more than 40,000 companies of all sizes around the world. We design and develop our own software and are committed to helping businesses of all sizes grow and thrive online. For more information you can contact us at 800-232-3989, by email at info@pspinc.com or visit us online at https://www.pspinc.com.

#blog #business #businessowner #businesstips #customerpersona #digitalmarketing #marketing #marketingcampaign #marketingonline #marketingresearch #persona #smallbusiness #targeting

What Content Monetization Looks Like Today

2月

2日

With the explosion of content creators over the past ten years, give or take, content monetization has changed the way people make money online. To start, content monetization is the process of making money off of the content you produce. This content could virtually be almost anything: videos, images, audio, text, or a combination of these formats. The most obvious examples consist of influencers on social media (YouTubers, TikTokers, Instagram models) and large publisher sites (like Buzzfeed).

The History of Content Monetization

someone recording a musician playing guitar and singing from a phone

But for a long time, content creators essentially created content for free, for either entertainment or educational purposes. When the concept of YouTubers exploded, people who made it big on the platform didn’t start making videos to make money. They started filming themselves to have fun or to educate others on what they thought more people should know. But once YouTube realized the potential they had on their hands, they dove into content monetization. And other major content-heavy platforms consequently followed. For written content, bloggers and publisher sites mainly generated money through advertising revenues. But when those started to drop, they too looked into content monetization models.

The simplest approach was simply placing ads around the content or before, during, or after the content (for video and audio content). Then, website traffic would mostly determine how much money the creator would make. It sounds simple enough but now there are multiple monetization models people can use to get paid online. But in reality, content creators experiment and adopt multiple content monetization models to find the ones that work for them.

Types of Content Monetization Strategies

1. Selling exclusive rights

someone signing their name on a legal document

This method is by far the fastest way to convert your content into revenue. But it comes with a catch. You’d have to relinquish all rights to the work, which includes any copyright or royalties. Simply put, this is like a work-for-hire type of method where you create and sell the content you create. This process could happen in one of two ways. You can create the content and sell it after you’ve already finished. Or you can find a buyer and he/she will tell you what to include in that content, much like ghostwriting or freelancing.

2. Affiliate sales

someone holding a credit card in one hand while her other hand rests on her laptop keyboard that's open in front of her on a desk

Affiliate marketing simply put is promoting third-party products and earning a percentage of those sales. This could be through referral links that you’d put somewhere in your blog post or the description for your YouTube video. Or they can be through referral codes that you can shout out in your podcast or the actual video. However, it’s not always as easy as it sounds. It’s one thing to promote the product or insert the link into your blog post. It’s a whole other struggle to get the user to not only click on the link but also purchase that product. Regardless, content creators who use this method work within an affiliate program, much like PSPINC's YourHost Affiliate Program. Within those programs, a unique referral links gets created and creators can then promote that product or service to get people to purchase it. It's not always easy, but if your content performs well on a regular basis, affiliate marketing could be the right content monetization model.

3. Subscriptions/memberships

computer graphic with log in to continue written on the screen with an insert email text box and a continue button. Underneath, there's also a see subscription options written.

If you’ve ever tried to visit select sites like the New York Times and you click on an article to read, a pop-up appears for you to create an account. Most of these sites consist of larger brands that have a consistent readership so they can get users to sign up for a membership and/or subscribe to get access to their content. But it’s more than just getting a reader’s name and email address. It also requires them to pay to view that content. To gain access to exclusive content, whether it’s news articles, blog posts, images, and/or videos, users have to pay to get it. And that is the subscription model at play when it comes to content monetization.

4. Donations

someone holding a box that says donations

Have you ever seen a pop-up that asks you to donate? For example, Wikipedia does this now from time to time. That’s content monetization at work. Publishers will directly ask for money to help keep their site running in the form of donations. But even if users don’t donate anything, they can still read, view, and/or watch whatever the content is for free. Unlike the subscription/membership model where users are forced to pay to view it.

5. Sponsored content

If you’ve ever seen a post on social media with the hashtag, #sponsored, that’s content monetization. Or for YouTube videos, if you’ve ever seen the tag, “Includes paid promotion” in the bottom left corner, that’s also sponsored content. What this usually entails is a brand seeking out an influencer, another brand, or a publisher that has the right blend of three things. A good number of followers, viewership, and/or website traffic, and someone (whether it’s another brand/publisher or an influencer) whose personality matches their brand and what it stands for.

How much it costs and how much return you’ll get for that sponsored content depends on how big the influencer is, how much exposure the post gets, and how much that influencer is charging. Regardless, sponsored content helps increase a brand’s overall reach and engagement and ultimately, sales.

Pacific Software Publishing, Inc.

1404 140th Place N.E., Bellevue, WA 98007

PSPINC Creates Tools For Your Business

Pacific Software Publishing, Inc. is headquartered in Bellevue, Washington and provides domain, web, and email hosting to more than 40,000 companies of all sizes around the world. We design and develop our own software and are committed to helping businesses of all sizes grow and thrive online. For more information you can contact us at 800-232-3989, by email at info@pspinc.com or visit us online at https://www.pspinc.com.

#audio #blog #business #buzzfeed #content #contentcreation #contentmonetization #digitalmarketing #images #influencermarketing #influencers #instagram #marketing #marketingtips #memberships #publisher #smallbusiness #subscriptions #tiktok #videos #youtube

How Companies Use AI

1月

19日

Although AI seems like a newer concept, it’s actually been around for quite some time. In fact, the first instance of modern AI happened in 1956 at the Dartmouth Summer Research Project on Artificial Intelligence (DSRPAI). There, the term, artificial intelligence was coined after Allen Newell, Cliff Shaw, and Herbert Simon presented their program, the Logic Theorist, designed to imitate the human’s ability to problem-solve. So to say technology’s gone a long way since then is an understatement.

Now, we live in the “big data” age, which is why AI's become a much bigger trend in recent years. We're now in an era where computers can hold and process an immense amount of data. Much more than any human being could process. And now, we’ve gotten to the point where companies can use AI to streamline processes, increase efficiency, and better market to their customers.

Administrative and Financial Services

open laptop next to papers spread out on a desk with a phone open to the calculator app and stacks on money

To perform fairly simple administrative and financial tasks, many companies use AI to do the work that used to be done by human beings. From a simplistic point of view, these robots are essentially inputting and consuming data and then doing the appropriate action needed. These tasks include transferring data into records, updating information, and fixing various system failures. For example, businesses can store information like name and email after making a sale or update customer files in situations when a customer moves or changes their phone number. Even PSPINC uses it with PSP Pilot, which is our free CRM service that helps businesses manage tasks and customer data.

Additionally, AI can streamline processes for the financial sector. One example of this is replacing a lost or stolen credit card. After handling the customer on the phone, robots will reach into multiple different systems to handle the whole ordeal. Companies also use AI to help detect credit or insurance fraud

Customer Service

a call center woman with a headset wearing a yellow blouse with another call center employee in the background

One very common AI practice is to use it to improve customer service. For example, many companies will embed a chatbox into their website, specifically designed to respond to customers’ questions and requests. Or they have an AI robot answer the phone when customers call in for support.

But for companies that handle more complex problems, automated phone calls aren’t always ideal. In fact, PSPINC still uses live support technicians to handle customer calls. However, AI is still very beneficial for businesses looking to streamline the customer service experience. AI allows companies to give their call center employees a break by using robots to provide 24/7 customer service on issues like password assistance or basic tech support questions.

Targeted Marketing

marketing professionals sitting at a table with analytical documents and a laptop in front of them cheering

Have you ever looked at something on a shopping site only for something similar to show up as an ad on your Facebook page? Or sometimes, you’ll see the exact product you were looking at earlier. That’s AI’s targeted (or retargeted) marketing hard at work. Using customers’ browser histories, robots can recommend similar products and services that the algorithm believes they’ll like as well. All of this, in turn, helps businesses increase not only sales but engagement and personalization.

Pacific Software Publishing, Inc.

1404 140th Place N.E., Bellevue, WA 98007

PSPINC Creates Tools For Your Business

Pacific Software Publishing, Inc. is headquartered in Bellevue, Washington and provides domain, web, and email hosting to more than 40,000 companies of all sizes around the world. We design and develop our own software and are committed to helping businesses of all sizes grow and thrive online. For more information you can contact us at 800-232-3989, by email at info@pspinc.com or visit us online at https://www.pspinc.com.

#adminstration #ai #artificialintelligence #automatedphonecalls #bigdata #blog #business #businesstips #chatbox #customerservice #finance #marketing #pspinc #targetedmarketing #technology

Why Branding is More Than Just a Logo

1月

12日

When you think of branding, you probably think of the big brands: Apple, Coca-Cola, Netflix, you name it. For brands as big as those, you can almost immediately picture their logos. And that’s the true testament to how successful those companies are. But branding is much more than just the logo. However, the word, branding or brand, is somewhat of an obscure concept. If you were to ask people what they think it means, everyone you ask will probably come up with something different. But the real answer is actually quite simple: A brand is a promise. The promise that your company will live up to every time someone interacts with your brand.

Apple as an Example

(from left) mac laptop, iPad, and iPhone

But what does that attribute to in practice? Well, let’s take a look at Apple, arguably one of the world’s largest brands. Steve Jobs, the man behind it all, has said in the past that Apple owes its success to keeping its core values the same. When it all comes down to it, Apple’s core values consist of building the best product for people. The company’s certainly changed and evolved as the world and technology have. But it still keeps that idea as the backbone of the company.

While almost every other tech company out there has expanded their product line, pushing them out one by one, Apple’s stayed true to its promise. They’ve certainly added more products to their lineup, but adding to it isn’t their main purpose. And it certainly isn’t what they’re known for. There’s a reason why there are over 1.65 billion Apple devices in active use in the world and why Apple’s revenue hit approximately $274.3 billion in 2020. It’s not because Apple keeps coming out with hundreds of products every year (because they don’t). It’s because Apple delivers on the promise they’ve made to their customers: they build the best devices, no matter how the world changes.

The Branding Process

But for any brand, a logo is just one part of creating a brand identity. But just because there’s more to branding than just a logo, it doesn’t mean that a logo doesn’t matter. After all, when you think of Apple, you think of its logo. It’s synonymous with what their brand stands for and how they want you to feel about their brand. And that’s not an accident. It’s not just an image they place on their products. It’s also the color palette and tone they use in everything they put out there. It’s why branding is a process.

Creating a visually appealing and effective brand identity is vital. With a strong brand identity, you’re then left with clear guidelines that set the tone for everything your brand does from that point forward. That includes everything from the images your brand shares on social media, the language you use in your content, and what your website looks like. And brands can either do all that work internally or they can outsource it. In fact, PSPINC even has design services specifically designed to help with that branding process, which includes logo design, custom website design, and marketing services.

It can be a long and involved process but if your brand can reach Apple status, it’s worth it in the end. With clear brand guidelines, your brand will be consistent in everything it does, which is the key to a successful brand.

Pacific Software Publishing, Inc.

1404 140th Place N.E., Bellevue, WA 98007

PSPINC Creates Tools For Your Business

Pacific Software Publishing, Inc. is headquartered in Bellevue, Washington and provides domain, web, and email hosting to more than 40,000 companies of all sizes around the world. We design and develop our own software and are committed to helping businesses of all sizes grow and thrive online. For more information you can contact us at 800-232-3989, by email at info@pspinc.com or visit us online at https://www.pspinc.com.

#apple #blog #brand #brandidentity #branding #businesstips #cocacola #iphone #logo #mac #marketing #netflix #promise #stevejobs #webdesign

PSPINC What's New Newsletter Vol. 96 "Domain, Web, and Email Hosting"

12月

31日

Pacific Software Publishing, Inc. currently offers three different types of hosting services. But not because we’ve developed three different types. Two that we’ve purchased are still operating under their original name. In addition to the hosting service, we’ve developed in-house. Currently, we offer the following three hosting services:

dreamersi.com

yourhost.com

parcomweb.com

Not all of them offer the same functions and features, so understandably, they’re offered at different price points. They all have their own unique features. So you can choose the service that best suits your needs.

This will be the last newsletter for this year. Thank you to all of you. It has been a great year. We will continue to listen to your feedback and strive to improve our services in the coming year. Please feel free to contact us via phone, email, or social media for any of your domain name, hosting, website development, or general marketing needs in the coming year. We wish you a Happy New Year!

Kenichi Uchikura, President/CEO
kenichi.uchikura@pspinc.com

Pacific Software Publishing, Inc.
info@pspinc.com
https://pspinc.com
1404 140th Place NE, Bellevue, WA 98007 USA
800-232-3989
425-957-0808

Pacific Software Publishing, Inc.

1404 140th Place N.E., Bellevue, WA 98007

PSPINC Creates Tools For Your Business

Pacific Software Publishing, Inc. is headquartered in Bellevue, Washington and provides domain, web, and email hosting to more than 40,000 companies of all sizes around the world. We design and develop our own software and are committed to helping businesses of all sizes grow and thrive online. For more information you can contact us at 800-232-3989, by email at info@pspinc.com or visit us online at https://www.pspinc.com.