PSPINC CEO Kenichi Uchikura's Blog

What is the better service?

12月

22日

Many people (technicians) think better service is better performance in their job. Many think they are doing good when they follow the industry standard procedures and guidelines. Some people think when the outcomes are good, that
all that matters.

If your customers are 100% logical being having no emotions at all, this would work. Unfortunately, customers are emotional beings. So, the results are not the only things they form their opinion. What they more likely to form their opinion is the way you communicate with them during the entire process. If there are problems with the products or services, people will judge you by how you communicate with them rather than how you solve the issues.

When the customers start asking you, "what are you doing?" and "Dis you do - - - - -?", you are not communication. You are considered reactive rather than proactive.

#Blog

Learning from Apple Mobile Me

12月

19日

Apple has a service called Mobile Me. It synchronies Mail, Contact, Calendar and Folder. It is a very good service. This is a kind of service we as a Internet Email and Web Service Provider should provide.

You can do the same thing with Microsoft Exchange and Google Apps too. We will be looking at this very carefully soon.

#Blog

Not enough exercise

12月

19日

In November to January, there is not enough daylight in Seattle area to play golf. We have not enough daylight because of both shorter sun shining hours and rain. We need to open an office somewhere it is sunny to get away from Seattle weather.

#Blog

Happy Holidays from PSPINC.COM

12月

18日

Happy Holidays Video from PSPINC.COM

#Blog

Beautiful Friday

12月

18日

This was one of the most beautiful days in December I know. I can see Mt. Rainier clearly. The street I am on in this picture is called "Rainier Avenue". I wonder why?

#Blog

Be Different

12月

17日

If you do same thing again and again and expect different result, it will not come. To get different outcome whether it is good or bad, you must BE DIFFERENT. PSPINC. We are different.

#Blog

What is wrong with Seattle?

12月

17日

I just received the discount business class airfare information from US cities to London.

No, I am not planning at this point to go to London, but why is it that the airfare from Seattle to London round trip costs more than any other cities in the US? Is this a supply and demand issue? Or Seattle has some problems with Airlines?

#Blog

This is my dog PomPom

12月

17日

PomPom is 8 years old. I am very happy to have him.

#Blog

The Last Board of Directors Meeting

12月

16日

Today was my last Seattle Executives Association Board of Director meeting. We joined Seattle Executives Association in 2003 and I have started to serve the board in 2005. Since then I served 18 months as a board member, 12 months as a treasurer, 6 months as 2nd VP, 6 month as VP, 6 months as President, and last 6 months as past president. And today was the last BOD meeting.

Thank you everyone for letting me serve. It was my pleasure and honor to server the organization. I will continue to be a member of the organization and serve the organization in different capacity.

#Blog

Apple Aperture Update

12月

16日

I have been using Aperture 3 to manage all my 47,000 photos. The Aperture run very slow then I found out there are tricks that you do to sped up the software. It worked and it is running very smoothly.

Today there was 250MB update. That is a huge software update. I hope this will not slow down the software.

#Blog