PSPINC CEO Kenichi Uchikura's Blog

Newsletter Vol. 29

6月

21日

http://www.opinionstand.com

Being Monitored

Dear Reader,

We have developed “Opinion Stand” which enables walk-in customers to input their opinion by pressing a button. There is nothing more simple than that. I thought it was a good idea for the establishment to receive real-time customer opinions, and it is. But I realized that business owners love this system but the employees who are facing customers do not really like their customers to evaluate them. Especially when the opinion sent directly to the business owners.

I found that businesses who have a good relationship between the management and the workers welcome this system. But many businesses that have less than ideal relationship would come up with the series of excuses like;

The system costs too much.
Customers are happy. We know that already.
I do not want to be judged.
This system is too simple to know what is wrong.

I thought businesses that already have paper surveys would be a good candidate but there is one big difference between “Opinion Stand” and a paper survey. That is, you can throw away the paper. With Opinion Stand, the response is immediate and direct.

The Opinion Stand we made has a different effect on businesses. It not only measures the customers’ opinion but the relationship you have with your staff. Nobody wants to be monitored when they are not doing their best. Opinion Stand is another set of eyes for your business.

#dreamersi #feebackonpilotsbt #kiroboto #marketing #opinionstand #pompomishere #pompomwashere #postinheaven #pspinc #valueproposition

Can people in China see Bloguru?

6月

19日

There is something called "The Great Firewall of China"
This is the communist was to hide outside world to the people of China.
I have tested and see if Bloguru is blocked by it.

So far, it is not.

https://www.websitepulse.com/tools/china-firewall-test#

#Bloguru #dreamersi #feebackonpilotsbt #kiroboto #marketing #opinionstand #pompomishere #pompomwashere #postinheaven #pspinc #valueproposition

My Newsletter Vol. 28

6月

16日

When you explain your product and service to someone, you assume that someone has some basic knowledge about the product, service, industry and so on. A lot of times, without those basic pieces of knowledge, your explanation makes no sense to someone. Over 20 years ago, I had the honor to provide translation to Dr. Nicholas Negroponte at COMDEX to about 500 Japanese computer professionals. Dr. Negroponte is the founder of MIT Media Lab and he was going to talk about digital video streaming. This was before the Internet.

They're supposed to be 3 translators providing translation but 2 others did not show up, so I had to do the translation all by myself for an hour. So before his session had begun, I introduced myself to Dr. Negroponte and asked if there is something I should know about what he was going to say. He said “I am not going to talk technical things. Also, I talk very slow, so you should have no problem.”

Then the session has started. For the first few minutes, he introduced himself and what he was working on. I had no problem translating. Then he started to talk about digital video streaming ... He completely lost me. For the next 60 minutes, I really had no idea what he was saying. That was the longest 60 minutes of my life. I really felt bad for those who had to listen to me for 60 minutes.

I was told I did a good job translating from some of the people attended the session. I am sure Dr. Negroponte spoke at a very elementary level, but his elementary level was a lot higher than what I was able to translate.

My point here is that “please do not assume your audience understand your language.”

Prepare your speech like when you are talking to your mother or even grandmother.

#Newsletter #dreamersi #feebackonpilotsbt #kiroboto #marketing #opinionstand #pompomishere #pompomwashere #postinheaven #pspinc #valueproposition

My PSPinc / Payment System

6月

15日

Dear Valued PSPinc Customer,

This email is to inform you that our PSP Pay service is becoming My PSPinc. You will still be able to manage all your current services, as well as some new ones. This transition will benefit you in 3 major ways:

1. Store credit card information for auto pay.
2. Set up monthly recurring payments.
3. You can browse & buy any PSPinc service.

An email containing your new login and a one-time password will be sent to you soon!

Contact Us

Thank you for choosing PSPinc as your online service provider. If you have any questions or concerns please call us at 1-800-232-3989 or email psp_service@pspinc.com

#MyPSPinc #dreamersi #pspinc #valueproposition

My last day in Tokyo.

6月

12日

Cloudy Tokyo

I am flying back to Seattle this evening.
I have few things to do before I head to the airport.

I have been away for two weeks and there are a lot of thing I need to do.
There are only so much I can do with iPad.
I need to get back on my Mac and write down what I need to do.

#dreamersi #feebackonpilotsbt #kiroboto #marketing #opinionstand #pompomishere #pompomwashere #postinheaven #pspinc #valueproposition

Discord

6月

10日

I learned about this messaging tool today.
Many young people do not use Skype any more and starting to this app.
I will try it out when I go back to Seattle.