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Pacific Software Publishing, Inc. (AKA PSPINC)
1404 140th PL NE, Bellevue, WA 98007, USA
425-957-0808 or 800-232-3989
pspinc.com
No Change
People want to change. They want to change the way we work, the way we face customers, the way we report and so on. But, you as a leader teach them how to do their work and if they do it differently, you tell them not to change. It is a mixed message. You want to embrace the change but you tell people not to change.
It is my belief that I as a manager should tell people what I want to accomplish and have people come up with the ways to do it. When people present their ideas, you have to carefully look at them and tell them if there are any ideas that have already been tried and failed. You need to explain why some of the ways may not work from your experiences.
This is to stop people from making the same mistakes you have made. You need to be open to their ideas. If you want to try the new idea, you need to start small and test it out before you implement it fully. Change should not be feel like change. We should be able to change so gradually that people feel comfortable.
Do not change for the sake of change. Instead of changes you might want to implement small improvements. It is called 改善(Kaizen) in Japanese. Changes are called 改革(Kaikaku). If you implement enough improvements, looking back they look like big changes.
Tiny and we welcome one of our clients doggy yesterday.
PSPinc is a K9 friendly company since 2001.
One of the reason why we own our buildings is the former building management company did not like we had dogs.
If you are visiting PSPinc,, feel free to bring your companions.
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Haena State Park as it should be
By The Garden Island | Sunday, August 18, 2019, 12:05 a.m.
Two months after the opening of Haena State Park, this project is a success.
Gone are the frantic days of chaos that centered around trying to find parking amid a mad scramble of people and cars, vehicles parked illegally. Gone are the days of far-too-many people coming and not enough going. Gone are the days of a sense of insanity in such a magnificent place.
It’s time to applaud the people behind this new program that, by recent indications, is working as planned and as hoped. It includes a permit system for visitors, a shuttle bus that is reducing traffic, increased fines for illegal parking, and its allows locals with identification to enter the area in their vehicle close to where Kuhio Highway ends on the North Shore and park in the new and improved parking lot. The boardwalk from the parking lot to Ke‘e Beach offers a nice sense of peace and relaxation — just the opposite of how it had been when walking on the road while avoiding traffic and people.
This is how it should have been. It’s been a long road to get here, starting with the rebuilding of Kuhio Highway.
The area was devastated during a historic April 2018 flood, which damaged hundreds of homes and the highway.
For more than a year, residents endured road closures, scheduled convoys, and the daily disruption of their lives. Prior to the flood, their lives were often disrupted by the thousands of people who visited the area each day to hike or enjoy Ke‘e Beach at the end of the road.
No longer.
The key to the plan is to control the number of daily visitors to Haena State Park by reducing it from the estimated 3,000 before to 900.
So far, it is working well. And, perhaps best, the area is being honored and protected, as it deserves.
Not everyone likes this new system, mind you. Some still aren’t aware of the permit program when they arrive at the entry station to Ke‘e Beach and are turned away for lack of visitor permits.
And some believe it could hurt tourism, because if thousands of people can no longer enter Haena State Park whenever they want, they won’t come back.
But this is a change that needed to be made. The area was saturated to the point of ruining it for guests and residents, and impacting the marine life. It’s common practice to pay an entry fee into state and national parks, so this is long overdue here.
Ke‘e Beach and the Kalalau Trail are two of this island’s most beautiful and precious places. Officials could no longer allow whoever wanted to go there whenever they wanted in as great of numbers as those sites could stand.
Let’s give credit to the state Department of Lands and Natural Resources and state Department of Transportation Highways Division for their roles in again giving the public access to this area, but with controls.
And while we can’t mention everyone who deserves credit, we must thank the Friends of the Kalalau Trail for their longtime commitment to maintaining and restoring sections of the first two miles of the trail.
At a blessing ceremony at Haena State Park earlier this year, state Board of Land and Natural Resources Chair Suzanne Case said: “Our challenge is creating bridges between the old world and new world, between cultural and natural resources, between kama‘aina and visitors. It’s a lot of contradictions to hold, but today is reconciliation between an event that was so devastating and scary — and a new day. That’s why we’re here.”
Ed Sniffen, state DOT Highways Division director, added: “Since the April flooding I’d forgotten about the overwhelming beauty of this place. In every trip here, all I saw was damage and debris. Today was the first day I could look out the window and see the beauty of this community… a community that reminds me of what real strength is.”
We couldn’t agree more.
https://www.gohaena.com
![It only takes 1 millisecond to k...]()
It only takes 1 millisecond to know how your customer felt.
The rest you up to you!!!
How important is it to be able to peek into what customers are thinking / feeling about your business?
http://www.opinionstand.com
I drew some Pompom's pictures.
I hope you are spending a good weekend.
I cleaned my keyboard today.
It was starting to look very dirty.
I was not sure if it was okay to clean it with wet wipes. But I did anyway.
For a while after the clean up, the keyboard stopped responding.
I thought I just killed the keyboard, but after while it came back.
I guess it needed to dry out.
PSPinc will never send out email like this to our customers.
If you are entering your user name and password, please do make sure it is at the site you think you are logging into.
I received this email this morning ... It is totally fake.
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Leadership,
"If words of command are not clear and distinct, if orders are not thoroughly understood, then the general is to blame. But, if orders are clear and the soldiers nevertheless disobey, then it is the fault of their officers" . Have you heard of this before? It comes from Sun Tzu’s “The Art of War”. This was written roughly 500 years BC but it can be applied to business operations today.
"Show one, tell one what to do, let one do it, and furthermore praise one; if not, anyone won’t work well ". This is not as famous as the first one in the U.S., but this was the words of Yamamoto Isoroku, Japanese admiral.
"Never tell people how to do things. Tell them what to do and they will surprise you with their ingenuity". How about this one? Do you know who said this? It was General George S. Patton.
Don’t you think it is interesting that China and Japanese generals treat people like objects and teach and communicate to them what and how to do things. But the Western general tells people what he wants to accomplish and lets his people come up with the way.
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水琴晶子（みことあきこ） 
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あさこ 
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