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PSPINC CEO Kenichi Uchikura's Blog

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Pacific Software Publishing, Inc. (AKA PSPINC)
1404 140th PL NE, Bellevue, WA 98007, USA
425-957-0808 or 800-232-3989
pspinc.com

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  • Quality Control

Quality Control

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Quality Control
In a conversation with Coach Sato, who came from Japan, I was asked what I thought was the biggest difference between Japan and the United States. I answered that it was the level of service, and today I will explain that a bit further.

In Japan, when you go to any kind of shop or place, you can generally expect to receive a certain level of service. This is partly because of the strict adherence to manuals and procedures. On the other hand, in the United States, the level of service can vary significantly. It depends on the management and the people working there. If you go to a good place, you can naturally expect excellent service, but on the flip side, there are also places with poor service, making it challenging to make judgments.

In Japan, because service levels are so strictly manualized, you won't typically receive service that's below that standard, but you also won't receive service that goes above it. Going beyond the manual can sometimes result in a negative evaluation. While customers may appreciate it, the company's perspective is that exceeding the manual is not allowed.

This principle doesn't just apply to service but also to products. Japanese products are often praised for their quality, which is true. However, when issues arise, the response can be quite challenging. In the American context, the product quality may not be as high, but products are designed with the expectation of potential issues, making repairs easier. The choice between creating a product that won't break in the first place and one that can be easily fixed when it does break is a difficult one.

In essence, Japan may be seen as a country that struggles with handling exceptions, while in the United States, dealing with exceptions is the norm. This is why they design products with easy repairability in mind. Which approach do you think is better? We'd like to hear your opinions.




Pacific Software Publishing, Inc.
Kenichi Uchikura
President / CEO
Pacific Software Publishing, Inc.
ken.uchikura@pspinc.com
Twitter | Facebook | Linked In

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ABOUT PSPINC

PSPINC (Pacific Software Publishing, Inc.) is a technology company based in Bellevue, Washington, USA. Founded in 1987, PSPINC provides web hosting, email hosting, and other internet-related services to businesses and individuals worldwide.

In addition to its hosting services, PSPINC also offers website design and development, domain registration, and online marketing services. The company has data centers located in the United States and Japan, and it offers multilingual support to its customers.

PSPINC has a strong focus on customer service, and it has received numerous awards and accolades for its quality of service over the years. The company is committed to staying up-to-date with the latest technology and industry trends in order to provide the best possible solutions for its customers.

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#Bloguru #BusinessTrip #DigitalMarketingSeattle #KenichiUchikura #PSPINC #PacificSoftwarePublishing #QualityAssuarance #SaaS #SocialMarketing #WalkaMile #WebDevelopmentSeattle

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