Ken Uchikura’s Newsletter Vol. 75

Hairyo
配慮 (Pronounced Hairyo) is a Japanese word for paying attention to your surroundings and making a decision based on the consideration to others. This means when you are trying to do something, you think about the reaction of others before you do it. If there is a possible negative reaction, you try to proactively inform those who may be affected.

This applies to every business decision. One example I can provide is when we upgrade our applications running on our servers. Although it is to make our service better, it does require the service to be down for a short amount of time. We try to inform customers that the service will be unavailable during the upgrade.

By informing your customers before the event takes place, you avoid upsetting them - this is “Hairyo”. The key is communication, and a point I really emphasize to my staff. We always need to make sure we communicate well with our customers. I really hope our staff reads this newsletter.

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Kenichi Uchikura
President / CEO
Pacific Software Publishing, Inc.
ken.uchikura＠pspinc.com

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