PSPINC Official Company Blog

While technology continues to be innovative and incredibly helpful to businesses today, the one area in the industry that technology still hasn’t fully captured is the customer service market. Chatbots and robotic answering machines have become popular in the last few years, but the biggest pain point in the customer service space continues to persist. Customers are still frustrated throughout the customer service process, even more so with automated answering machines.

 

• Limited functionality: Chatbots are great at resolving routine questions, but they’re not built to answer complex questions. They can only respond based on the data they’ve been trained on, which generally excludes customers who need more advanced help.
• Lack of Empathy: When a chatbot responds with “Great! I’m happy to help!” to a customer’s frustrated comments, it creates an overall irritating experience for them. But situations like this arise frequently when dealing with a chatbot because they fail to understand human emotions.
• Bad Reputation: Because of how frequent frustrating experiences have been with chatbots over the years, people have now begun to hate them. Their infamy therefore can lead people to avoid using them at all.
• Maintenance: Building a custom chatbot is both challenging and pricey. However, even when using pre-built chatbots available online, maintaining them with regular updates and bug fixes takes a lot of time and effort, adding to your list of expenses in the long term.

Why Real Live Support Reigns Supreme

Pacific Software Publishing, Inc. 1404 140th Place N.E., Bellevue, WA 98007

PSPINC Creates Tools For Your Business

Pacific Software Publishing, Inc. is headquartered in Bellevue, Washington and provides domain, web, and email hosting to more than 40,000 companies of all sizes around the world. We design and develop our own software and are committed to helping businesses of all sizes grow and thrive online. For more information you can contact us at 800-232-3989, by email at info@pspinc.com or visit us online at https://www.pspinc.com.

Tired of tech headaches getting in the way of managing your business? 

 

Dreamersi is here to help! Our Small Business Starter pack is designed to give your business the boost it deserves. Our expert staff will handle every step of the hosting setup to ensure your website will launch seamlessly. After over 20 years of helping businesses all across the country, we have the experience and expertise you need with our premier secure hosting environment. 

 

But with so many web and email hosting options, why choose Dreamersi?

Visit our website today to get started with your free domain and we’ll help you set up the rest.

 

Looking to simplify your event registration? Look no further than WebdeReserve! Our event registration system lets users create and manage events for free all in one place. Even without any technical experience, WebdeReserve has a simple interface, resulting in a seamless experience. With WebdeReserve:

 

With WebdeReserve, event management has never been easier! Sign up for free today to get started.

 

 

When you break it down, a website is just a bunch of files (images, text, code, etc.) that come together to create a website. However, for a website to connect to the Internet, it needs to rent space, so to speak, on a powerful computer that is always connected to the Internet called a server. This is what’s called web hosting. Today, websites connect companies to their customers, and a reliable web hosting provider ensures your website is always available 24/7, making it crucial for businesses today.

Luckily, we here at PSPINC have decades of experience helping businesses with all of their web hosting needs! We custom-created our Dreamersi web hosting in 1996 so we could customize our offering to our customers.

 

With Dreamersi web hosting, our customers get: 

 

Get started by heading over to our Dreamersi page on our website and selecting the Web Hosting option. 

 

 

 

Many email providers have file size restrictions that make it hard to share important documents, videos, or photos, leaving users frustrated while struggling to figure out how to send large files via email. That’s exactly why we created MegaMail.

 

MegaMail lets you send and store large files securely to anyone, anywhere, without a file type or file size restriction. You can even store files securely on our MegaMail servers for three, five, or seven days. Whether you need to send a large file to a colleague, share a video with your friends, or back up important files, MegaMail is exactly what you need. Sign up for just $9.99/month or $24.99/month for our Premium plan.

 

 

What is VPS Hosting?

1. Unmanaged/Self-Managed VPS Hosting: A hands-on approach that requires technical expertise or in-house resources to manage server-related tasks. With unmanaged VPS hosting, the business owner takes care of all server responsibilities while the hosting provider manages the physical server and its availability, making it more suitable for established businesses with the necessary IT skills.
2. Managed VPS Hosting: A hands-off approach that lets business owners focus fully on other business tasks while the hosting provider handles server-related responsibilities like core updates, maintenance, and software installation, so business owners can focus fully on other business tasks.
3. Semi-Managed VPS Hosting: The middle ground between other options, with the basic unmanaged hosting provided and the added services of core software installation and support.

• Handle more website traffic: Reduce page load times and wait times as your website traffic grows since it can handle a higher volume of requests compared to shared hosting.
• Customize applications: Gain more control over your server environment to install custom software and integrate better with existing programs like CRM systems.
• Reduce server errors: Enhance your website’s performance as you add more content or complex functionality, as VPS hosting can handle compute-heavy websites better because they’re not competing with other sites for processing power.

Benefits of VPS Hosting

• Protection from resource-intensive attacks
• Extra security through the addition of firewalls, antivirus, and other software measures
• Fast and reliable performance due to having your own bandwidth
• Round-the-clock support focused full-time on server maintenance and reduced downtime
• Optimized environment for performance and security

 

 

Pacific Software Publishing, Inc. 1404 140th Place N.E., Bellevue, WA 98007

PSPINC Creates Tools For Your Business

Pacific Software Publishing, Inc. is headquartered in Bellevue, Washington and provides domain, web, and email hosting to more than 40,000 companies of all sizes around the world. We design and develop our own software and are committed to helping businesses of all sizes grow and thrive online. For more information you can contact us at 800-232-3989, by email at info@pspinc.com or visit us online at https://www.pspinc.com.

Staying safe online is a lot more work today than it ever has been in the past. Having to juggle multiple passwords for different accounts and regularly resetting passwords has become a common practice because using strong, unique passwords for all of your online accounts is vital. But keeping track of all of those passwords can be a real challenge. That’s where Pass Wizard can help.

Pass Wizard is a secure password manager that helps you take control of your passwords. With Pass Wizard:

With Pass Wizard, keeping your online accounts safe has never been easier! Get started by signing up for free or upgrade to Pro for unlimited password storage, multi-factor authentication, and exclusive group management features. 

 

It’s more important than ever for businesses today to reach a wider audience, especially if you’re looking to take your company global. Localization can help you do just that by adapting your products and services to different cultures and languages. Contrary to popular belief, localization is about more than just translating content from one language to another. It also includes:

 

1. Website design and development: Designing and developing websites that are culturally appropriate for different markets.
2. Content creation: Creating content that’s relevant to different cultures.
3. Marketing and SEO: Marketing your products and services to different markets and optimizing your website for search engines for different markets.

 

By making your products and services more accessible to foreign markets, it’ll help grow your sales and build a positive brand reputation. Our localization experience began in the 90s when we were originally known as “Double Byte Specialists” and localized and licensed software between the U.S. and Japan.

 

Today, we use our two decades of expertise to help small businesses reach their Japanese customers with custom development, custom design, and marketing services. If you’re looking to do the same, look no further! Get started by requesting a free consultation with us by heading over to our Localization Services page. We hope to hear from you soon.

 

In September, Apple released iOS 18 with numerous exciting features. Soon after, we reported the update broke IMAP connections when using the default Apple Mail app, causing users to lose access to their email, primarily for users who rely on third-party email providers, like those with custom domains or using business email services. However, the issue doesn’t entirely spare personal accounts either.

 

Unfortunately, even months later, the problems persist and Apple still hasn’t made an official statement to address the IMAP connection problems. A quick fix for this issue is downloading and setting up an alternate mail client since it only seems to affect the Apple Mail app.

 

How to Set Up Your Email with the Gmail App

1. Open the App Store and search for Gmail.
2. Install Gmail - Email by Google.
3. Open the Gmail app.
4. Tap Sign-in at the bottom.
5. Tap other (IMAP).
6. Enter your email address.
7. Tap Next.
8. Incoming Server Settings:
9. Username: <your email address>
10. Password: <your email password>
11. IMAP Server: <Enter your incoming server information>
• *For our Dreamersi customers, enter: imap.dreamersi.net
12. Port: <enter your incoming server port number> 
• *For our Dreamersi customers, enter: 993
13. Tap next in the top right.
14. Outgoing Server Settings:
15. Username: <email address>
16. Password: <your email password>
17. SMTP Server: <Enter your outgoing server information>
• *For our Dreamersi customers, enter: smtp.dreamersi.net).
18. Port: <enter your outgoing port number> 
• *For our Dreamersi customers, enter: 465
19. Security Type: SSL/TLS
20. Tap next in the top right.
21. Enter the name of your email account (This will show up in the From: field when you send someone an email).
22. Choose yes or no on whether you want email push notifications on your phone or not.
23. Tap next in the top right.
24. Choose yes or no on whether you want email push notifications on your phone or not.

How to Set Up Your Email with the Outlook App

1. Open the App Store and search for Outlook.
2. Install Microsoft Outlook.
   Open the Microsoft Outlook app.
3. Tap Add Account.
4. If it discovers your other accounts but not the one you’re trying to set up, tap Skip at the bottom.
5. Enter your email address.
6. Tap Add Account.
7. Settings (Toggle on Advanced Settings if not already).
8. Display Name: Enter a name for your email account (This will show up in the From: field when you send someone an email).
9. Description: <can be anything>
10. IMAP Hostname: <enter your IMAP hostname> 
• *For our Dreamersi customers, enter: imap.dreamersi.net
11. IMAP port: <enter your outgoing port number> 
• *For our Dreamersi customers, enter: 993
12. Port security: SSL
13. IMAP username: <your email address>
14. IMAP password: <your email password>
15. SMTP outgoing mail server
16. SMTP hostname: <enter your SMTP hostname> 
• *For our Dreamersi customers, enter: smtp.dreamersi.net
17. SMTP port: <enter your SMTP port number> 
• *For our Dreamersi customers, enter: 465
18. Port security: SSL
19. SMTP: username: <your email address>
20. SMTP password: <your email password>
21. Tap Sign In

Pacific Software Publishing, Inc. 1404 140th Place N.E., Bellevue, WA 98007

PSPINC Creates Tools For Your Business

Pacific Software Publishing, Inc. is headquartered in Bellevue, Washington and provides domain, web, and email hosting to more than 40,000 companies of all sizes around the world. We design and develop our own software and are committed to helping businesses of all sizes grow and thrive online. For more information you can contact us at 800-232-3989, by email at info@pspinc.com or visit us online at https://www.pspinc.com.

 

 

 

 

 

 

 

 

What is a referral?

Why Referrals are Essential: