PSPINC CEO Kenichi Uchikura's Blog

https://jp.bloguru.com/ken

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Pacific Software Publishing, Inc. (AKA PSPINC)
1404 140th PL NE, Bellevue, WA 98007, USA
425-957-0808 or 800-232-3989
pspinc.com

KLM needs better support.

8月

25日

1 tweet

I am trying to tracy the flight from Amsterdam to Seattle on KLM Royal Dutch Airlines. On the web site, it says the flight is 8 hour early ... I knew that is wrong. I try to call KLM office, but the maze of menu made me hung up.

I finally got the arrival information on the Port of Seattle SEATAC airport arrival web site. I have never flown on KLM but this type of service makes not want to use KLM. When very one is selling same thing, you choose your vendor based on three things.

(1) Price
(2) Reputation
(3) Service

Can a website help a company?
The answer is "YES". It also can hurt the company too.

#Business #Marketing