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Tai - Diary

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ITIL 4: The service value system (SVS)

スレッド

  1. Guiding Principles


    • Focus on value

    • Start where you are

    • Progress iteratively with feedback

    • Collaborate and promote visibility

    • Think and work holistically

    • Keep it simple and practical

    • Optimize and automate


  2. Governance

  3. Service value chain (The six value chain activities)


    • Plan
      Ensuring a shared understanding of the vision, current status, and improvement direction for all four dimensions and all products and services across the organization.

    • Improve
      Ensuring continual improvement of products, services, and practices across all value chain activities and the four dimensions of service management.

    • Engage
      Providing a good understanding of stakeholder needs, transparency, and continual engagement and good relationships with all stakeholders.

    • Design and transition
      Ensuring that products and services continually meet stakeholder expectations for quality, costs, and time to market.

    • Obtain/build
      Ensuring that service components are available when and where they are needed, and meet agreed specifications.

    • Deliver and support
      Ensuring that services are delivered and supported according to agreed specifications and stakeholders' expectations.


  4. Practices

    • Management Practices
    • 14 general management practices
    • 17 service management practices
    • 3 technical management practices

      The four dimensions of service management
    • Organizations and people
    • Information and technology
    • Partners and suppliers
    • Value streams and processes

  5. Continual Improvement


    • What is the vision?

    • Where are we now?

    • What do we want to be?

    • How do we get there?

    • Take action

    • Did we get there?

    • How do we keep the momentum going?


#itil

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