PSPINC Official Company Blog

Announcement for discontinuing old-WebdeMail

1月

24日

Dear Valued Customers,

Thank you for choosing Pacific Software Publishing, Inc. We are always looking to improve the services we provide to you.

We removed the old-WebdeMail link from Dreamersi management screen.
We are completely discontinuing the old-WebdeMail interface at 6 am PST on January 26th. From now on, Please use new-WebdeMail.
Here is the new URL for the login page: https://wdm5.dreamersi.net
Please bookmark this new URL if needed.

If you have any questions, please contact us at 1-800-232-3989 or email us at support@pspinc.com. We will be happy to answer any of your questions by phone or email.

PSPinc What's New Vol. 2

1月

22日

WHAT IS ML-5?

Hello, this is Ken Uchikura again from Pacific Software Publishing, Inc. We are very privileged to be chosen to take care of your Domain, Web and Email needs. We have been working very hard to make sure the services that you use are secure and stable. You probably did not feel it, but we had a massive DDoS attack to our servers lasting an entire week. We were able to reroute all DDoS traffic to the abyss and run the entire service on one side of our network without causing any service outage. This took place from January 5th - 11th this year. We are now redesigning our network to mitigate more incidents like this. I will keep you posted.

Note: What is DDoS attack?

A distributed denial-of-service (DDoS) attack is a malicious attempt to disrupt normal traffic of a targeted server, service or network by overwhelming the target or its surrounding infrastructure with a flood of Internet traffic.

Here is what we are working on.

When we started our Internet service back in 1996 (23 years ago), there was no email software we could use to provide reliable service with. So we created our own POP email server system called ST Mail. It was designed to run on a Windows Server. We have upgraded ST Mail and it is currently on version 4.0 supporting POP and IMAP.

2 years ago, we started to design and build a new email server based completely on a new codebase running on a Linux server. We are happy to say that we will be starting internal tests of this new email server (codename PSP ML-5) this quarter. We are hoping to start using this new server to provide Dreamersi email service by this Summer.

ST Mail, running on Windows servers, is still one of the most stable and fastest email servers in the industry. However, ML-5 is going to be even faster and more stable. Plus, ML-5 will have one more feature that no other email server has. With ML-5 you will be able to host your email server at your own facility and it will be backed up by our datacenter. You will be able to install and run your email from your office with no limitations. When the server in your office is offline, your email service will automatically be handled by PSPinc - there will be no down time.

This is one of the products we are currently creating. I will continue to write about other exciting things that we are working on. Please let me know what you think.

Kenichi Uchikura
President / CEO
Pacific Software Publishing, Inc.

#PSPWhatsNew #PSPWhatsNewNewsletter #businesstips #pacificsoftwarepublishing #pspinc #technology

Twenty-five years have passed since the Great Hanshin-Awaji Earthquake of 1995.

1月

17日

My parent's apartment corridor.
The only picture I have of this event.

This story takes place 25 years ago at 5:46am on January 17th, 1995.

I was working for a company and one of our Japanese customers called me at about 1:00pm. He told me that “There was a big earthquake in Kansai-area. You better get in contact with your parents!”. After getting off of the phone immediately, I called my parents. My mother took the phone and told me, “It was a big earthquake, I can see outside from a crack in the wall. Don’t worry, everyone is safe.”. Luckily, I was able to talk with them right after the earthquake but after that initial call, I could not call them for three days.

I heard that more than 600 people were dead in my hometown of Ashiya. After a week, I arrived at Kansai International Airport and took the train to Ashiya. On the train it was the first and last time that I heard an announcement of “final stop Ashiya Station”. There was no running water and it took four days to mobilize the Japan Self-Defense Forces (SDF). We learned a lot from this disaster, and it helped us with recent disasters in Japan to make sure there was minimum damage.

In this earthquake, more than 5000 people passed away. It has been 25 years. I pray for the victims of this disaster.

Kenichi Uchikura
President / CEO
Pacific Software Publishing, Inc.

Does your Business Need Opinion Stand?

1月

16日

image source: pixabay.com

Have you ever wanted to give a review (bad or good) of a company on the spot? Perhaps you just finished dining at a restaurant and you’d like to recognize the top notch service you received. On the contrary, maybe you experienced long wait times and unfriendly service at a retail store or a sporting event.

These are often the moments where you feel a strong desire to give some feedback to management, but you don’t have time to wait for a manager, and once you get home, you’re too busy (or forget) to send an email with your complaints or accolades.

Good, constructive feedback for a business is often lost because that instant review hasn’t been available. Until now. PSP offers a service called Opinion Stand. It’s designed for your customers to give instant feedback about their experience at the time of service. It’s extremely simple, easy-to-use for customers and customizable to your business’ needs.

Opinion Stand comes in a physical kiosk for your brick and mortar location as well as digital formats for your online store. It’s a great way to monitor activity and view customer satisfaction trends, so you know what’s working and what needs to change.

Get all the details, options and pricing on Opinion Stand here: https://www.opinionstand.com/eng/.

#Blog #BusinessTips #CustomerReviews #ENnews #OpinionStand #PSPinc #SmallBusiness #Technology

PSPinc What's New Vol. 1

1月

15日

https://www.pspinc.com
https://www.dreamersi.com

HELLO FROM KEN

Thank you for being our customer. We are excited to let you know what we are working on so that we may be able to assist your business in some small way. We are sending this email to you because you are a part of a business which currently uses our services such as web hosting, web development, newsletter publishing and others. If we are not providing any services to your business and you received this email, we are very sorry and there is a link below to remove your email from this list immediately. On the other hand, if you know of someone that you feel would benefit from this email, please let us know and we would be happy to add them to our contact database.

My name is Kenichi Uchikura, President and CEO of Pacific Software Publishing, Inc. (or PSPinc). I am the person responsible for designing products and services as well as providing support and all of the background work to make everything happen. I created PSPinc back in 1987 and we have not gone public nor been bought out by any big businesses. We are a true independent software development and data center operation company.

Because we are independent, we can do things much faster than other companies. We can change direction in a matter of minutes. That means we can attempt some things so crazy that other companies may not even try them. Of course, because we try many things, we fail a lot more than others. We have never communicated that fact but I thought it may be fun to share some of our failures with you.

I hope you take this newsletter as your gateway to get to know myself and PSPinc. If you have any suggestions, questions, criticisms or occasional compliments - I would be happy to read each one of them and respond to you. Today is the very first introduction of this newsletter and I hope you will continue to provide me with a minute of your time to read it in the future. I promise I will try to entertain.

Kenichi Uchikura
President / CEO
Pacific Software Publishing, Inc.

#BestCustomerSupport #Dreamersi #PSPinc #PSPincWhatsNew #PacificSoftwarePublishing #WebHosting #WenDevelopment #サポート

Dreamersi Virus Scan System Update

1月

14日

Dear Valued Customers,

Thank you very much for using PSPinc service. We are always looking at improving our services to you.

As such, we will be updating spam and virus scan system as scheduled below. There will be up to 10 seconds of downtime expected during the update.

* USA Pacific Time
- January 15 (Wed) 6:00am - 6:30am

*Japan time
- January 15 (Wed) 11:00pm - 11:30pm

Beautiful Sunday Morning

1月

13日

We have snow.

Beautiful but cold and dangerous.

Be warm and safe!!!

#PSPinc #PacificSoftwarePublishing #SeattleSnow2020

Dreamersi Mail Server Update Announcement

1月

11日

Dear Valued Customer,

Thank you for choosing Pacific Software Publishing, Inc. We are always looking to improve the services we provide to you.

As such, we will be conducting a mail server update.

During the update, you may not be able to retrieve emails via IMAP for 5 seconds.
The scheduled time for this update is listed below.

* USA Pacific Standard Time
- January 13 (Mon) 6:00am-6:30am

* Japan Time
- January 13 (Mon) 11:00pm−11:30pm

If you have any questions, please contact us at 1-800-232-3989 or email us at support@pspinc.com. We would be happy to answer any of your questions by phone or email.

Announcement: Removing Old-WebdeMail Link from Dreamersi Management Screen

1月

11日

Dear Valued Customers,

Thank you for choosing Pacific Software Publishing, Inc. We are always looking to improve the services we provide to you.

Currently, we have two versions of WebdeMail. Dreamersi will be discontinuing the old-WebdeMail interface, below are the dates of removal.

* USA Pacific Time
- January 23rd (Thu) 10:00am

*Japan time
- January 24th (Fri) 3:00am

*Detail
Removing the old-WebdeMail link from Dreamersi management screen.

※There will be no downtime expected during the update.

New-Webdemail loads emails faster, has better security, and a higher quality of display compared to old-WebdeMail.

We are completely discontinuing the old-WebdeMail interface at 6 am PST on January 26th. Here is the new URL for the login page: https://wdm5.dreamersi.net
Please bookmark this new URL if needed.

If you have any questions, please contact us at 1-800-232-3989 or email us at support@pspinc.com. We will be happy to answer any of your questions by phone or email.

Dreamersi Login Protection Added

1月

10日

Dear Valued Customers,

Thank you for choosing Pacific Software Publishing, Inc.

We have added a new feature that will protect your Dreamersi email account from unauthorized access. After 10 failed login attempts our new system will lock your Dreamersi email account for two hours.

Resetting your password, through the “Forgot Password” link, will allow you to unlock the account.

※Password reset emails will be sent to the recovery email address you have configured which should be different than your Dreamersi account email address.

If you have any questions, please contact us at 1-800-232-3989 or email us at support@pspinc.com. We would be happy to answer any of your questions by phone or email.