PSPINC Official Company Blog

What can we help you with?

3月

21日

I know many business owners, including myself, are under the stress of not knowing what is going to happen next. Today we learned that we can no longer travel overseas. Here are some things PSPinc can help you with at no cost.

Website Popup Message

Many retail businesses are hurting and now the travel industry is taking a big blow. If you need to modify the top page of your website to include a popup message regarding what you are doing, contact me. We will help you make one for free whether you are our customer or not.

Free VPN Setup

We can also help you set up VPN access for your company when you start allowing your staff to work from home. When you contact us, we will ask you few questions, suggest what you need to buy (if you are too far away for us to do on-site support) and set up the equipment for you to start utilizing a VPN. We will not charge you for this service.

If you are in need of anything, please call us. We are in this together.

Kenichi Uchikura
President / CEO
Pacific Software Publishing, Inc.
ken.uchikura@pspinc.com

#Coronavirus #Dreamersi #PSPinc #PacificSoftwarePublishing #VPNSetup #WebHosting #WenDevelopment

Remote Work / Telework

3月

20日

Vol. 3

It is getting to the point that we need to live with the Coronavirus rather than fight it for now. We need to be extra vigilant in keeping ourselves clean and stay away from large gatherings. At the same time, we cannot kill the economy that we have worked hard to build. No matter how much we do not want to get infected, soon or later someone (including yourself) will get infected with the Coronavirus. Let’s just hope that it will not lead to a worst case scenario.

To prevent spread many companies currently are, and will be, asking people to work remotely. If you need to access file servers at your office, you need to have what is called VPN (Virtual Private Network). A VPN allows you to access files and programs at the office as if you were physically present there. To do this, you need to have VPN hardware (typically a router) and your PC set up.

I have asked my company’s Customer Support team to provide this setup at no charge to customers as a community service. If you need help or advice on setting up a remote working environment, please call us. We are doing this to make sure our customers and employees will stay safe during this crisis.

If you need VPN help or advice, please call 425-957-0808 and ask for Customer Support. You can also send an email to support@pspinc.com .

Kenichi Uchikura
President / CEO
Pacific Software Publishing, Inc.

Opinion Stand Text Message Feedback

3月

13日

Vol.2

We developed the Opinion Stand as a way for business owners to determine what their customers think of their company and to gather contact information for marketing purposes. What sets Opinion Stand apart from traditional paper and online surveys is the ease-of-use and minimum required customer commitment to get true business insight. Meaning your customers will not have to invest a large amount of time to provide data critical to your business growth.

Opinion Stand Papyrus is a versatile application that puts the power of the Opinion Stand into your customer’s hands. You can print flyers, menus, table tents, and receipts with QR codes they can scan with their smartphones. From there they can do all of the Opinion Stand operations in the palm of their hands.

Previously users would need to scan a QR code to gain access to the Opinion Stand on their mobile device. Which is a fantastic and simple feature. Though if you were unfamiliar with QR code technology, it involves educating yourself a bit on it.

Since we are so focused on making this the absolute simplest and quickest way of gathering feedback from your customers, we are always thinking of new features to lean into that mindset.

With that in mind we just released the text message feature!

The vast majority of smartphone owners know how to send text messages, even if you are unfamiliar with QR codes. With Opinion Stand Papyrus you can now define a unique text code for each of your Stands. Simply add the text message code and the phone number to your print collateral and you are set! Customers can now text the code and instantly receive a reply with a link to the Opinion Stand.

Does this type of tool sound useful to your business? If so, please don’ hesitate to contact us. We would love the opportunity to learn more about your business and see if Opinion Stand is the right fit for you.

Website: https://www.opinionstand.com
Email: info@opinionstand.com
Telephone: 1-800-232-3989 or 1-425-957-0808

Kenichi Uchikura
President / CEO
Pacific Software Publishing, Inc.
We are coming to the Restaurant Leadership Conference!

Hello there, this is Mayumi Nakamura, Director of Business Development here at PSPinc. You may have heard through our newsletters and social media channels that we will be attending the Restaurant Leadership Conference this year. I wanted to provide you with a bit more information regarding our involvement in the conference.

The Restaurant Leadership Conference will be held between March 22nd - 25th in Phoenix, AZ. It is an event where restaurant leaders will gather to learn about the trends in the industry.

I will be in attendance to showcase our Opinion Stands throughout the venue so these leaders will get a chance to provide their opinions on the conference itself. And obviously we will be showing off our latest features such as “text-to-give-feedback” and our latest stats enhancements during the Market Place exhibitions.

If you are planning to attend this show, please let us know. We would be delighted to meet you in person in Phoenix!

Mayumi Nakamura
Director of Business Development
Pacific Software Publishing, Inc.

The term "QR Code" is a registered trademark of DENSO WAVE INCORPORATED.

#Blog #PSPinc #PSPincWhatsNewNewsletter

See you at the Restaurant Leadership Conference

3月

12日

My name is Mayumi (pronounced “My, You, and Me” *smile*) and I wanted to introduce myself before we head to the Restaurant Leadership Conference. Our goal is to help you increase profits through positive word-of-mouth marketing and bringing in repeat customers. To do that, we’re bringing a system to RLC called Opinion Stand. You’ll see our kiosks at registration and throughout the conference for your feedback on RLC.

Opinion Stand works because it’s fast and easy for customers to select a rating and leave a comment:

Encourage repeat customers. Providing customers with a convenient way to communicate shows that you value their opinion and builds trust, which makes them more likely to visit again.

Increase positive reviews online. Opinion Stand offers a 1-click button to sites like Yelp so customers can boost your online reputation with positive ratings.
Collect criticism privately. Customers give you negative feedback directly instead of posting criticism online.

Please stop by booth #90 to say hello. We look forward to seeing you!

Mayumi Nakamura
Director of Business Development
Pacific Software Publishing, Inc.
425.957.0808

https://www.opinionstand.com

#OpinionStandPapryrus #PacificSoftwarePublishing #opinionstand #pspinc

Reintroducing YourHost

3月

11日

If the Dreamersi domain, web, email hosting system is a luxury car then YourHost Neo is a motorcycle. It is designed to be lean and agile. PSPinc has just reinvented the YourHost hosting platform for people who have more knowledge of web and email, such as Web Developers and Designers. Each YourHost Neo plan includes email, web, and domain registration.

https://www.yourhost.com

In addition to standard domain, web and email hosting - YourHost can provide a low cost VPS (Virtual Private Server) and ShopSite services for online shopping sites.

https://yourhost.com/additional-services

#Dreamersi #PSPinc #PacificSoftwarePublishing #Shopsite #VPS #YourHost

Newsletter Changes Coming Soon

3月

6日

Vol. 1

Hello, this is Ken Uchikura from Pacific Software Publishing, Inc. We are combining our What’s New and blog-driven company newsletters into one. Each week with the all-new PSPinc What’s New newsletter, we will continue to keep you up-to-date on what we are doing and promise to keep it informative and entertaining.

Speaking of entertaining, we are stating to gear up for the annual PSP Children’s Foundation Charity Golf Tournament. The tournament will take place at Aldarra Golf Club on August 10th, 2020 and is to support the University of Washington Foster School of Business by providing scholarships to deserving students.

If you are interested in reserving a spot to play or want to know about sponsorship opportunities available please email me or visit the PSPCF website .

I hope you continue to use this newsletter as way to get to know myself, our employees, and PSPinc. As always if you have any suggestions, questions or comments I would love to hear from you.

Kenichi Uchikura
President / CEO
Pacific Software Publishing, Inc.

#Blog #Newsletter #PSPinc

Getting Ready for the Restaurant Leadership Conference

3月

5日

A preview of our pop-up banners you will find around the Restaurant Leadership Conference this month!

March 22nd - 25th / PHOENIX AZ
https://restaurantleadership.com

This year will be our first time attending the Restaurant Leadership Conference in Arizona. We will be displaying our Opinion Stand information gathering and marketing tool. Since the initial development of the Opinion Stand Kiosk system, we have made numerous upgrades and changes to make it extremely useful and powerful.

The current version version will run on any PC or tablet, treating it as if it were a Kiosk. We have also made a text/SMS and QR code-based system so that there is no need for a Kiosk if you choose to go without physical hardware. It lets you include a text or QR code on printable mediums such as poster, flyers, receipts, table tents, product packaging and much more. There is also a version of Opinion Stand that runs on your website allowing you to gather website visitor's opinions.

We have also upgraded the back-end statistics to provide more information on people’s reactions. The system can be used to run as a marketing option to gather people’s contact information.

We are still continuing to learn more ways to gather information. If you are coming to the Restaurant Leadership Conference, please look us up. If not please visit the Opinion Stand website at https://www.opinionstand.com.

The term "QR Code" is a registered trademark of DENSO WAVE INCORPORATED.

#OpinionStandPapyrus #PacificSoftwarePublishing #RLC #RestaurantLeadershipConference #opinionstand #pspinc

Company Lunch

2月

29日

Happy Friday!

Today, we had our monthly company lunch catered by Maggiano's Little Italy.
Handmade tiramisu from the sister of one of our employees made our Friday even happier!
Company lunch is a great opportunity to communicate with co-workers from different departments.

Dreamersi Mail Server Update

2月

29日

Dear Valued Customers,

Thank you for choosing Pacific Software Publishing, Inc. We are always looking to improve the services we provide to you.

We will be conducting a server update as scheduled below.

* USA Pacific Time
February 28th (Fri) 1:15pm - 1:45pm

*Japan Time
February 29th (Sat) 6:15am - 6:45am

※This work may cause 5 -10 seconds of email delays.

If you have any questions, please contact us at 1-800-232-3989 or email us at support@pspinc.com. We will be happy to answer any of your questions by phone or email.

Why your Business Needs a Help Desk

2月

27日

image source: pilot.pspinc.com

The point of Help Desk software is to help you provide better customer service more efficiently.

You can have wonderful, friendly and knowledgeable customer service representatives, but if they don’t know the first thing about a customer’s history of issues, calls or emails, you’re still going to run into unsatisfied, unhappy customers. In this day of social media, reviews and connectivity, you need to make sure your customers are spreading great feedback about your customer service, not the opposite.

How would you feel as a customer calling or emailing to follow up on an issue that wasn’t resolved, only to get a response from someone new who needs the whole background story again?

Help Desk eliminates this problem and PSP has the software to help you keep track and manage customer questions and issues efficiently. PSP Pilot acts a communal inbox for all your customer inquiries. This way your customer service representatives can easily access customer communication and quickly track and view all correspondence.

With PSP Pilot, there are no lost tickets or ghosted conversations – each employee with the proper credentials has access to a client page with the client's history.

Find out more about PSP Pilot Help Desk and how easy it is to sign up: https://pilot.pspinc.com/helpdesk

#Blog #BusinessTips #CRM #ENnews #HelpDesk #PSPinc #SmallBusiness #Software #Technology