PSPINC Official Company Blog

At PSPINC, we pride ourselves in offering our customers the best in customer support. This is thanks to our amazing support staff. In this series, we will highlight and showcase a number of those friendly faces who are standing by to take your call and/or email, help with your IT problems, and assist with your online solutions.

 

Marcus is one of our Support Technicians. We sat down and asked him a number of questions to get to know him better!

What do you do at PSPINC?
I help customers with questions or problems they are facing with email, their website as well as some general PC questions.

What does a typical day on the job look like for you?
We go through emails and phone calls from customers to solve their problems. If needed, we report issues to our R&D department.

How did you first learn about PSPINC?
I learned about the position at PSPINC through a friend.

What’s your favorite part about working here?
Helping customers troubleshoot and fix their issues.

How has PSPINC helped you in your career development?
I have learned a lot about how things work in the background for websites and email.

What are three words to describe PSPINC?
Diverse, supportive, and welcoming.

Before working at PSPINC, what was the most unusual or interesting job you’ve ever had?
I worked as a game tester. It was a very good experience working within a big company and being able to play games before they came out.

What advice do you have for prospective candidates?
Searching and investigating issues on your own will teach you a lot. However, you can always ask your colleagues if you have questions.

What are some of your hobbies?
Watching American football.

What is your favorite food?
Pho

What is your favorite movie?
Die Hard and The Lord of the Rings.

Where would you like to travel to?
Arizona to see the beautiful desert.

Any other random facts you would like to share?
I also like playing video games.

We hope you enjoyed getting to know Marcus today! If you are experiencing any problems with your website or email call Marcus at 1-800-232-3989. He is standing by, ready to help you out.

Do you like what you heard about PSPINC? Check our open positions, we are always looking for talented individuals looking to fast track their career in technology!

 

At PSPINC, we pride ourselves on offering our customers the best customer support. This is thanks to our amazing support staff. In this series, we will highlight and showcase a number of those friendly faces who are standing by to take your call or email, help with your IT problems, and assist with your online solutions.

 

Brandon is our Customer & Web Service Lead. We sat down with Brandon and asked him a series of questions to get to know him better!

Q: What is it you do at PSPINC?
A: I work more in the typical customer service job, interacting with customers and assisting them with their needs across all our services. I also work with our R&D teams on design and development projects.

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Q: What does a typical day on the job look like for you?
A: Running through project lists and following up with respective internal teams or customers, day-to-day customer inquiries, service updating, and billing, monitoring customer services, creating project/service proposals and quotations, web services research.

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Q: How did you first learn about PSPINC? What drew you to the position?
A: I was set up with an interview via a recruitment company. The position was bilingual English/Japanese which is something I had been wanting to do because of my Japanese degree from college. Having the business be Japanese-owned sounded like a great way to get this experience regardless of the specific position.

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Q: What’s your favorite part about working here?
A: Being able to use Japanese on a daily basis – this has helped me maintain and even improve my fluency since college and it’s a fun language to use.

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Q: How has PSPINC helped you in your career development?
A: Aside from the aforementioned language experience, I have learned a vast amount about the IT/tech industry and the various parts that it entails. I feel very confident that these skills will serve me well in any situation as the age of technology continues to evolve.

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Q: What are 3 words to describe PSPINC?
A: Adaptive, Responsive, Personalized

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Q: Before working at PSPINC, what was the most unusual or interesting job you’ve ever had?
A: For good or ill, I used to hold a customer service role at a department store which allowed me to come across just about every type of person. I met many people during my time there and had both positive and negative experiences, which made it interesting in its own way.

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Q: What has been your favorite project at PSPINC?
A: We designed a complete parking reservation system from scratch for the state of Hawaii, and even ported it to another park on a different island. This stood out for me as the most successful project we have done that I was involved in from the start, and that went the most smoothly.

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Q: What is your proudest moment at PSPINC?
A: Completing my first team project from start to finish – many of the customers and projects that I worked with initially were inherited part-way through. But having a new customer and brand-new project to work on and be involved in at each step to see it through to completion was a great feeling.

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Q: What advice do you have for prospective candidates?
A: Try and learn something new every day, whether about your own job or even someone else’s. Growing your knowledge to be as expansive as possible will help you do your own work and understand the work that others do.

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Q: What are some of your hobbies?
A: Gaming, Online media consumption, playing saxophone, studying new languages

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Q: What is your favorite food?
A: Curry – more specifically authentic Japanese curry. The spicier the better!

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Q: What is your favorite movie?
A: The Lord of the Rings trilogy, followed closely by the prequel Hobbit trilogy.

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Q: Where would you like to travel to?
A: Either Japan (again, to Tokyo region) or New Zealand (home of LOTR!)

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We hope you enjoyed getting to know Brandon a bit! If you are looking for assistance with your next web project, give Brandon a call at 1-800-232-3989. He has the experience and expertise to help make your digital dream a reality.

Do you like what you heard about PSPINC? Check our open positions, we are always looking for talented individuals looking to fast track their career in technology!