PSPINC CEO Kenichi Uchikura's Blog

Company Lunch Today

4月

27日

Today was a Vietnamese lunch.
Looks very healthy but lots of carb.

#dreamersi #feebackonpilotsbt #kiroboto #marketing #opinionstand #pompomishere #pompomwashere #postinheaven #pspinc #valueproposition

CRM is not a dead word!

4月

25日

http://www.pilot.com
Free CRM Software for Small Companies
We charge $$$ for larger companies.

What is CRM?

Definition: "Customer-relationship management is an approach to manage a company's interaction with current and potential customers. It uses data analysis about customers' history with a company to improve business relationships with customers, specifically focusing on customer retention and ultimately driving sales growth."

What is this mean?
How can we make CRM to help your company grow or manage customers?
Isn't CRM another layer of "Things to do" for our sales people?
I rather have people making calls, not writing reports on CRM.

I hear you and I agree with you. CRM is a pain in the butt. But it is very necessary for people in your company to know who the customers are. For that reason we develop a CRM software for free for small companies. There is no obligation or cost. We are also developing many features on top of the basic CRM. It is free and you can try it our for yourself.

Free sign up at https://www.pilotsbt.com/signup

#FreeCRM #PilotSBT #dreamersi #feebackonpilotsbt #kiroboto #marketing #opinionstand #pompomishere #pompomwashere #postinheaven #pspinc #valueproposition

Do you want more feedback than a smile face!!!

4月

24日

This is the email they receive.

They can go on to write what they think anther convenience.

A new feature of an Opinion Stand just got realized today.
This feature give your customer a choice to write what they think ...
After a customer choose the opinion, the system will ask youth enter email.
We will send email to the customer where they can write what they think

#OpinionStand #bloguru #branding #japaneseonline #kiroboto #marketing #onlinesales #pspinc #uchikuraco #valueproposition #webdevelopment

ClickItAudio

4月

22日

Please click on the headset icon below to hear my voice.

http://www.clickitaudio.com

If you do not like your own voice, like I do, we recommend to use the service by Woodstock Media Group. We use their service for on-hold audio as well as ClickItAudio audio recordings.

https://woodstockmediagroup.com/clickit-audio

ClickItAudio is a service of PSPinc.

#ClickItAudio #dreamersi #feebackonpilotsbt #kiroboto #marketing #opinionstand #pompomishere #pompomwashere #postinheaven #pspinc #valueproposition

Ken Uchikura Newsletter Vol. 20

4月

20日

Ojyama Shimasu

Dear Reader,

The Japanese expression “Ojyama Shimau” means “I will disturb you” or “I will get in your way.” You use this to enter someone’s home. Basically, you are apologizing to someone for something you are going to do or you must do before you do it. The typical response to “Ojyama Shimau” is “Dozo” … It means please do what you need to do. I do not think there is such expression in English except maybe “Excuse Me.”

In business, you cannot always do what customers ask. You do your best but you know your best is not going to be enough. So, you think you should let the customer know from the beginning that your best is not going to be good enough. “Not a good idea.”

You always present yourself as an expert. And you must act and talk like the customer made the best choice he can make unless you know someone who can do better than you. In that case, you just tell your customer to go see that person. In many cases, customers know all you can do is your best and your best may not be good enough. But for those customers, you may be the last hope. In that case, you have a responsibility to do your best and comfort your customers by telling them that they are in good hands.

“Ojyama Shimau” also means one other thing. You say this when you have a better solution than the one people are talking about. For that you “Ojyama Shimau ” … “But I have a better idea….” I am sure a lot of time I shut people down … but I want to try allowing people to talk freely to me. That is what I am trying … please “Ojyama Shimau” anytime. I will try to listen.

You can subscribe from http://www.uchikura.co

#dreamersi #kenUchikuraNewsletter #marketing #pompomwashere #postinheaven #pspinc #valueproposition

Testing Out Android Phone

4月

18日

I just got locked Samsung S8 phone for testing.
I have not used android phone for a longtime but it looks like a good phone.

#ClickItAudio #dreamersi #feebackonpilotsbt #kiroboto #marketing #opinionstand #pompomishere #pompomwashere #postinheaven #pspinc #valueproposition

Opinion Stand on Old iPad Air

4月

16日

On old iPad Air ... you can only choose angry face.
Not a good review.

We now know the Opinion Stand will not function well on old iPad Air. I think currently, we need the latest iOS version to work properly.

#OpinionStand #bloguru #branding #japaneseonline #kiroboto #marketing #onlinesales #pspinc #uchikuraco #valueproposition #webdevelopment

I bought unlocked GSM Galaxy S8

4月

15日

I purchase unlocks Galaxy S8 for testing.
I will let you know what I am testing when the time comes.

I found this refurbished S8 for $199.99 on eBay.
It isa good price and good enough for testing an Android Smart Phone.

https://kiroboto.com/Seattle_WA/Posts/view/Samsung_Galaxy_S8/20190414/2184

#GalaxyS8 #dreamersi #feebackonpilotsbt #kiroboto #marketing #opinionstand #pompomishere #pompomwashere #postinheaven #pspinc #valueproposition

It's Friday

4月

13日

I hate getting old.

The week two of April is almost over. We had many projects going at the same time. It was a busy week. I am starting to realize I need to wear reading glasses.

#dreamersi #feebackonpilotsbt #kiroboto #marketing #opinionstand #pompomishere #pompomwashere #pspinc #valueproposition

Ken Uchikura Newsletter Vol. 19

4月

12日

Penny Wise And Pound Foolish

Dear Reader,

If you try to save money by buying something cheaper, only to find out later the one you bought was not like the one you wanted, you may have saved money but you really did not get what you wanted. You regret your decision to buy something based on the price alone. This happens a lot and you ended up buying the one you wanted in the first place. You actually could have saved money if you bought want you wanted to begin with.

That is a true definition of “Penny Wise And Pound Foolish”. But in reality, it's not that simple. Sometimes all you needed was the cheap product and it worked out fine. Sometimes, you buy the cheap one and then you decided to buy the real one and find out they are actually not much different. People including myself will not know which is the best one to buy. And since we usually buy only one, you will never know what another one would be like.

From the seller’s point, you want to sell your products at the highest price possible. But the higher the price, the harder to sell. How do you covey your value to your customers? Here are somethings people try;

Free shipping and free return. (Risk-Free Purchasing)
Referral program. (Many credit card company offer incentives)
Advertisements (Traditional Media and the Internet)
Trade Shows and Seminars

“Penny Wise And Pound Foolish“ is an advertising term for people selling products are relatively higher prices. Higher prices indicate that the product has something others do not. Unless you really have a product that has something of additional value, you need to make sure you at least make people think it has something special even though it doesn’t. That is what advertisements are for anyway.

#dreamersi #kenUchikuraNewsletter #marketing #pompomwashere #postinheaven #pspinc #valueproposition