Back in Seattle

9月

4日

I came back from San Diego last night.

The flight was only about 2 and half hours ... We landed in Seattle too early ... the gate was occupied by the other plane. So, we ended up waiting few minuets on the taxi way.
It was productive trip but I guess I can cut one more day. I will do so next time.

This is Labor Day weekend... I have 3 days to recover from the trip. I am getting too old for this.

Kenichi Uchikura
President / CEO
Pacific Software Publishing, Inc.
ken.uchikura＠pspinc.com

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It tales less than a minutes to read.UCHIKURA CO
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Start to Finish and beyond …

9月

3日

https://pspinc.com

From the idea to design, design to coding, coding to testing, testing to release and hosting … Everything you need for your website is all provided under one roof. Https://pspinc.com

Kenichi Uchikura
President / CEO
Pacific Software Publishing, Inc.
ken.uchikura＠pspinc.com

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I am publishing newsletter every Wednesday.
I would like you to subescrbe at following URL.
It tales less than a minutes to read.UCHIKURA CO
Thank you.

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US$1.00 is now Over 140 Yen

9月

2日

This is the first time Yen has dropped over 140 yen to US$1.00 inn over 20 years.
It is a great time to go to Japan or buy something from Japan.
I should buy a company or technology in Japan.

Kenichi Uchikura
President / CEO
Pacific Software Publishing, Inc.
ken.uchikura＠pspinc.com

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I am publishing newsletter every Wednesday.
I would like you to subescrbe at following URL.
It tales less than a minutes to read.UCHIKURA CO
Thank you.

#CancerServiver #Denrei #DoubleByteSpecialists #Dreamersi #KenichiUchikura #LiverCancer #MileaDay #PSPINC #PassWizard #Recovery #SaaS #SeattleExecs #WalkAMile #informakers #uchikura

Lunch with San Diego Team

9月

1日

I arrived in San Diego yesterday …
San Diego Team is responsible for running https://sandiegotown.com which is Japanese community website. We are working on expanding this service to Los Angeles and more. We will be starting data update and site refresh soon.

If you want to reach out to thousands of Japanese consumers inSouthern California, please contact me. I will help you setup cost effective marketing solutions.

Kenichi Uchikura
President / CEO
Pacific Software Publishing, Inc.
ken.uchikura＠pspinc.com

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I am publishing newsletter every Wednesday.
I would like you to subescrbe at following URL.
It tales less than a minutes to read.UCHIKURA CO
Thank you.

#CancerServiver #Denrei #DoubleByteSpecialists #Dreamersi #KenichiUchikura #LiverCancer #MileaDay #PSPINC #PassWizard #Recovery #SaaS #SeattleExecs #WalkAMile #informakers #uchikura

Ken Uchikura Newsletter Vol. 196 Hospitality and Service

9月

1日

Hospitality and Service

Hospitality and service are not the same. Understanding the difference will greatly change the way we interact with customers. Now, I’d like to share my thoughts on what many refer to as service.

What a company provides is available on its website, and they have manuals to carry it out without problems. However, what is important, is the ability to flexibly deal with unexpected situations. Here, I would like to write about my own experience. I once had the opportunity to board a plane while traveling on a business trip to Japan. However, the credit card used to purchase the ticket had fraudulent charges on it. So, I reported it to the credit card company and brought the new card with me to Japan. However, at the counter, the ground crew told me I couldn’t board the plane without the card I used to purchase the ticket.

They said it was because they couldn’t authenticate my identity. So, I showed them my driver's license and passport, but they wanted me to show them the card I used when I purchased the ticket, i.e., the now unusable card. During this conversation, the ground crew inevitably looked at their notes. I think they were looking for the manual. I ended up calling the credit card company to confirm, but the crew member had a hard time explaining as he wasn’t fluent in English. I think this is because the service manual wasn’t set up for such a case. If it’s not in the manual, it’s therefore not possible. It’ll be difficult for the person writing the manual, and the manual will only become thicker over time.

Next, let’s talk about hospitality. Hospitality refers to putting yourself in the other person's shoes and providing what they want you to do. For example, greeting customers with a smile. I heard that McDonald's used to write "Smile" on their menus, and I think this is important. When I underwent surgery, the anesthesiologist looked at my face and explained the surgery in detail as she gave me anesthetics. Even if you’re doing the same job, I’d be happier if you made me feel more comfortable. I believe hospitality consists of managing customers in a way that goes beyond the manual. In many cases, there’s no additional charge for hospitality. I believe this is a reflection of our staff's awareness of our customers.

We take care of our customers. This does not mean that we’ll always give them everything they want. Even if the customer says they are not wrong, it does not mean they are always right. It is how we interact with customers on a daily basis that can lead to a solution for both parties. I believe if you can treat people with kindness and love, as if we were family, we can respond with hospitality.

Kenichi Uchikura
President / CEO
Pacific Software Publishing, Inc.
ken.uchikura＠pspinc.com

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I would like you to subescrbe at following URL.
It tales less than a minutes to read.UCHIKURA CO
Thank you.

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Gas is till very expensive.

8月

31日

I usually put gas at Costco, but today I was almost empty so that I had to fill up. I spent over $75.00

I do drive to commute and not much else. I am so lucky that I do not drive for my work. The gas price is still all tie high and it must be hurting many people.

Kenichi Uchikura
President / CEO
Pacific Software Publishing, Inc.
ken.uchikura＠pspinc.com

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Please follow my tweet at https://twitter.com/uchikura @uchikura
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I would like you to subescrbe at following URL.
It tales less than a minutes to read.UCHIKURA CO
Thank you.

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Good News & Bad News

8月

27日

Good News:

I just became a grandfather ... My daughter had a baby boy early this morning.

Bad News:

Both my parents tested positive for Covid-19.

Kenichi Uchikura
President / CEO
Pacific Software Publishing, Inc.
ken.uchikura＠pspinc.com

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Please follow my tweet at https://twitter.com/uchikura @uchikura
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I am publishing newsletter every Wednesday.
I would like you to subescrbe at following URL.
It tales less than a minutes to read.UCHIKURA CO
Thank you.

#CancerServiver #Denrei #DoubleByteSpecialists #Dreamersi #KenichiUchikura #LiverCancer #MileaDay #PSPINC #PassWizard #Recovery #SaaS #SeattleExecs #WalkAMile #informakers #uchikura

Today marked 6 months from the surgery.

8月

26日

It has been 6 months as of today since my liver surgery today. I am clear for any cancer after 6 months. It's been great. I am planning to go travel to San Diego next week. This will be my first trip anywhere nice the surgery.

I would very much love to keep it this way. Thank you for all your support.

Kenichi Uchikura
President / CEO
Pacific Software Publishing, Inc.
ken.uchikura＠pspinc.com

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Please follow my tweet at https://twitter.com/uchikura @uchikura
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I am publishing newsletter every Wednesday.
I would like you to subescrbe at following URL.
It tales less than a minutes to read.UCHIKURA CO
Thank you.

#CancerServiver #Denrei #DoubleByteSpecialists #Dreamersi #KenichiUchikura #LiverCancer #MileaDay #PSPINC #PassWizard #Recovery #SaaS #SeattleExecs #WalkAMile #informakers #uchikura

Is your PC slow?

8月

25日

https://www.amazon.com/Crucial-BX500-480GB-2-5-Inch-Internal/dp/B07G3KGYZQ/ref=sr_1_5?crid=3LMP1NSJSWQAE&keywords=ssd&qid=1661399130&sprefix=ssd%2Caps%2C197&sr=8-5

I do not know how many people still use PCs with Hard Disks ... But if you do, you should upgrade it to SSD (Sold State Drive). It will speed up your PC so much that you might not need to think about buying New PC.

Also, SSD used to be very expensive but you can now get get 1/2GB of SSD for under $40. It is one of the cheapest way to upgrade your PC. PSPINC support team can swap your HD to SSD and transfer contents at very reasonable price. Please give us. call at 1-800-232-3989 and for support team.

Kenichi Uchikura
President / CEO
Pacific Software Publishing, Inc.
ken.uchikura＠pspinc.com

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I am publishing newsletter every Wednesday.
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It tales less than a minutes to read.UCHIKURA CO
Thank you.

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DENREI T-Shirts Are Here!

8月

25日

We just received the shipment of DENREI T-Shirts.

https://renrei.com

DENREI: DENREI is an online community-building platform designed for users to connect directly with their supporters. The power of email offers users privacy and security that other social media platforms may not offer.

Kenichi Uchikura
President / CEO
Pacific Software Publishing, Inc.
ken.uchikura＠pspinc.com

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I am publishing newsletter every Wednesday.
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Thank you.