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フリースペース
Pacific Software Publishing, Inc. (AKA PSPINC)
1404 140th PL NE, Bellevue, WA 98007, USA
425-957-0808 or 800-232-3989
pspinc.com
http://www.pilot.com
Free CRM Software for Small Companies
We charge $$$ for larger companies.
What is CRM?
Definition: "Customer-relationship management is an approach to manage a company's interaction with current and potential customers. It uses data analysis about customers' history with a company to improve business relationships with customers, specifically focusing on customer retention and ultimately driving sales growth."
What is this mean?
How can we make CRM to help your company grow or manage customers?
Isn't CRM another layer of "Things to do" for our sales people?
I rather have people making calls, not writing reports on CRM.
I hear you and I agree with you. CRM is a pain in the butt. But it is very necessary for people in your company to know who the customers are. For that reason we develop a CRM software for free for small companies. There is no obligation or cost. We are also developing many features on top of the basic CRM. It is free and you can try it our for yourself.
Free sign up at https://www.pilotsbt.com/signup
![Please click on the headset ic...]()
Please click on the headset icon below to hear my voice.
http://www.clickitaudio.com
If you do not like your own voice, like I do, we recommend to use the service by Woodstock Media Group. We use their service for on-hold audio as well as ClickItAudio audio recordings.
https://woodstockmediagroup.com/clickit-audio
ClickItAudio is a service of PSPinc.
![Ken Uchikura Newsletter Vol. 20]()
Ojyama Shimasu
Dear Reader,
The Japanese expression “Ojyama Shimau” means “I will disturb you” or “I will get in your way.” You use this to enter someone’s home. Basically, you are apologizing to someone for something you are going to do or you must do before you do it. The typical response to “Ojyama Shimau” is “Dozo” … It means please do what you need to do. I do not think there is such expression in English except maybe “Excuse Me.”
In business, you cannot always do what customers ask. You do your best but you know your best is not going to be enough. So, you think you should let the customer know from the beginning that your best is not going to be good enough. “Not a good idea.”
You always present yourself as an expert. And you must act and talk like the customer made the best choice he can make unless you know someone who can do better than you. In that case, you just tell your customer to go see that person. In many cases, customers know all you can do is your best and your best may not be good enough. But for those customers, you may be the last hope. In that case, you have a responsibility to do your best and comfort your customers by telling them that they are in good hands.
“Ojyama Shimau” also means one other thing. You say this when you have a better solution than the one people are talking about. For that you “Ojyama Shimau ” … “But I have a better idea….” I am sure a lot of time I shut people down … but I want to try allowing people to talk freely to me. That is what I am trying … please “Ojyama Shimau” anytime. I will try to listen.
You can subscribe from http://www.uchikura.co
I just got locked Samsung S8 phone for testing.
I have not used android phone for a longtime but it looks like a good phone.
I purchase unlocks Galaxy S8 for testing.
I will let you know what I am testing when the time comes.
I found this refurbished S8 for $199.99 on eBay.
It isa good price and good enough for testing an Android Smart Phone.
https://kiroboto.com/Seattle_WA/Posts/view/Samsung_Galaxy_S8/20190414/2184
![Ken Uchikura Newsletter Vol. 19]()
Penny Wise And Pound Foolish
Dear Reader,
If you try to save money by buying something cheaper, only to find out later the one you bought was not like the one you wanted, you may have saved money but you really did not get what you wanted. You regret your decision to buy something based on the price alone. This happens a lot and you ended up buying the one you wanted in the first place. You actually could have saved money if you bought want you wanted to begin with.
That is a true definition of “Penny Wise And Pound Foolish”. But in reality, it's not that simple. Sometimes all you needed was the cheap product and it worked out fine. Sometimes, you buy the cheap one and then you decided to buy the real one and find out they are actually not much different. People including myself will not know which is the best one to buy. And since we usually buy only one, you will never know what another one would be like.
From the seller’s point, you want to sell your products at the highest price possible. But the higher the price, the harder to sell. How do you covey your value to your customers? Here are somethings people try;
Free shipping and free return. (Risk-Free Purchasing)
Referral program. (Many credit card company offer incentives)
Advertisements (Traditional Media and the Internet)
Trade Shows and Seminars
“Penny Wise And Pound Foolish“ is an advertising term for people selling products are relatively higher prices. Higher prices indicate that the product has something others do not. Unless you really have a product that has something of additional value, you need to make sure you at least make people think it has something special even though it doesn’t. That is what advertisements are for anyway.
Now I have a collection of dog stickers ...
Pompom
Tiny
Nano
Michiru
Cookie
I love them.
I have let Pompom go a year ago today. It is one of the the saddest days of my life. I miss him a lot. I don't think I will get over ... I don't want to get over. I hope I will see him again ...
![Cookie]()
Cookie
![Michiru]()
Michiru
Pompom left us about a year ago. But just before Pompom, Michiru at my parents' house passed away and recently Cookie at my parents' house passed. I have asked our resident artist to create images of those.
I miss them all.
http://www.postinheavem.com
![Shorter, Smaller, Lighter, Thin...]()
When Japan was known for manufacturing center of the world, Japan did not just copy western products, they made it shorter, smaller, lighter, thinner (Tan Shou Kei Haku). Of course, the final product does the same but they are much shorter, smaller, lighter and thinner which provide cheaper transport cost and fewer parts. That made 'MADE IN JAPAN' more reliable and desirable. That enabled Japan to become the production powerhouse.
But Japan was never good at inventing something new. Products they produced were originated in the US but evolved into the mass production model with better quality in Japan. But in the last 20 years, Japan has been exporting its production capabilities to countries like China and other South Eastern Asian Nations. First Japan thought it was okay as long as they maintain the technology and know-how. But as you now know, most of the key production technologies have been transferred to China.
But China is not applying shorter, smaller, lighter, thinner (Tan Shou Kei Haku) concepts. They are in most cases copies of what they have learned in the past. Now the US is trying to stop the technology trade to China, which will make things interesting. Would Japan ever come back as a production powerhouse? I do not know but they have lost so much already, it might be too late for Japan to come back.
But I think for the software development, Japan may be the hidden treasure of the world. People are talking about how there are not enough engineers in Japan to fill their needs. But I think what they meant is that they cannot find engineers willing to work with less pay with a long commitment. Compare to the US, labor cost for Japanese is less than 1/2. I think there is plenty of engineers when you pay enough and hold them for long long hours. I believe software can be developed in Japan for much cheaper than the US.
If you are interested in joining me to explore software development in Japan, please let me know.
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ClockLink 
コーチ探せる 
神戸のおいさん 
ウチクラ ケンイチ 
Tetsuro Watanabe 
さわ 
内倉憲一 
佐藤淳一（朝活習慣化キャリアコーチ） 
田仲なお美 
Lupin 
さち