PSPINC Official Company Blog

The Perils of Chatbots

Chatbots and outsourced agents are widely popular in the web hosting industry (i.e. our industry). However, as convenient as chatbots can be, they unfortunately lack follow-through. For example, if you have an issue requiring multiple phone calls, the process can be an incredibly frustrating ordeal. Every phone call will just go to a new customer service agent, meaning you’ll have to summarize your problem all over again for every subsequent phone call. 

 

Other disadvantages of chatbots include:

• Limited functionality: Chatbots are great at resolving routine questions, but they’re not built to answer complex questions. They can only respond based on the data they’ve been trained on, which generally excludes customers who need more advanced help.
• Lack of Empathy: When a chatbot responds with “Great! I’m happy to help!” to a customer’s frustrated comments, it creates an overall irritating experience for them. But situations like this arise frequently when dealing with a chatbot because they fail to understand human emotions.
• Bad Reputation: Because of how frequent frustrating experiences have been with chatbots over the years, people have now begun to hate them. Their infamy therefore can lead people to avoid using them at all.
• Maintenance: Building a custom chatbot is both challenging and pricey. However, even when using pre-built chatbots available online, maintaining them with regular updates and bug fixes takes a lot of time and effort, adding to your list of expenses in the long term.

 

Why Real Live Support Reigns Supreme

 

Chatbots and outsourced agents are widely popular in the web hosting industry (i.e. our industry). However, as convenient as chatbots can be, they unfortunately lack follow-through. Chatbots may be more convenient and reduce costs, but customers looking for more advanced help need a real support agent to help them. Other benefits of real, live support include:

• Personalized Support: With a highly-trained support team, they can help customers with complex issues, especially ones that may require multiple phone calls.
• Increased Customer Satisfaction: Real, live support staff reduces customers’ frustrations that are bound to rise with automated machines and chatbots.
• Faster Response Time: Since customer support staff are trained to deal with both simple and intricate requests and problems, they can help customers solve their problems quickly.
• Increased Retention: Enjoyable experiences with high-quality customer support agents make it more likely they’ll return the next time they need help.

After over 20 years of experience, we pride ourselves on having an expert team trained to work with customers for all their technology needs. And we’ve found that customers appreciate that our support team members remember them when they call again. Don't believe us? Check out this Google review from one of our customers praising one of our customer support staff members, Josh:

 

“I am extremely satisfied by the service and support I receive from PSPINC. I have been with them for many years and would never think of trying any other company. Josh is the best!!”

Have you struggled with website or email issues in the past and have been greeted with less than stellar support? Considering switching to Dreamersi. We offer affordable plans and real, live support there to help you and your business thrive. Need help making the switch? No problem. Email us at contact@pspinc.com or call us at 1-800-232-3989.

 

Pacific Software Publishing, Inc. 1404 140th Place N.E., Bellevue, WA 98007

PSPINC Creates Tools For Your Business

Pacific Software Publishing, Inc. is headquartered in Bellevue, Washington and provides domain, web, and email hosting to more than 40,000 companies of all sizes around the world. We design and develop our own software and are committed to helping businesses of all sizes grow and thrive online. For more information you can contact us at 800-232-3989, by email at info@pspinc.com or visit us online at https://www.pspinc.com.

• Displaying multiple pages vertically as a single page to better optimize your site for mobile devices and simplify the overall experience.
• Setting background images to create highly original page designs.
• Choosing from different color themes to suit your taste and brand image.
• Changing your website header image to match your brand and values.

How to Style Text with TinyMCE

1. Log in to your Dreamersi account.
2. Open WebdeXpress.
3. Either Edit Page or Add Page.
4. Add Page Title and URL (if adding a new page).
5. Add content to the Page Content Section.
6. Style text with TinyMCE:

• Bold text: Select the text you’d like to embolden and click on the B icon
• Italicize text: Select the text you’d like to italicize and click on the slanted I icon.
• Underline text: Select the text you’d like to underline and click on the underlined U icon.
• Strikethrough text: Select the text you’d like to cross out and click on the crossed-out S icon.<
• Change text color: Select the text you’d like to change colors and click on the text color icon (Underlined A icon).
• Highlight text: Select the text you’d like to highlight and click on the highlighted text icon (Highlighted A icon).
• Change font size: Select the text you’d like to resize and click on the Formats drop-down menu, click on Font size, and select which font size you’d like to change the text to.
• Add superscript: Go to the top Format drop-down menu and select Superscript.
• Add subscript: Go to the top Format drop-down menu and select Subscript.

How to Align Text with TinyMCE

1. Log in to your Dreamersi account.
2. Open WebdeXpress.
3. Either Edit Page or Add Page.
4. Add Page Title and URL (if adding a new page).
5. Add content to the Page Content Section.
6. Align text with TinyMCE:

• Left-align text: Click on the left-align icon.
• Center text: Click on the center-align icon.
• Right-align text: Click on the right-align icon.
• Justify-align text: Click on the justify-align icon.
• Increase indent: Click on the increase indent icon.
• Decrease indent: Click on the decrease indent icon.
• Clear formatting: Click on the clear formatting icon (Underlined T with a small x).

How to Add Colors to Text

1. Log in to your Dreamersi account.
2. Open WebdeXpress.
3. Either Edit Page or Add Page.
4. Add Page Title and URL (if adding a new page).
5. Add content to the Page Content Section.
6. Stylize text with colors:

• Change text color: Select the text you’d like to colorize and click on the text color drop-down menu (Underlined capital A drop-down menu).
• Add text highlight: Select the text you’d like to highlight and click on the background color drop-down menu. 

Pacific Software Publishing, Inc. 1404 140th Place N.E., Bellevue, WA 98007

PSPINC Creates Tools For Your Business

Pacific Software Publishing, Inc. is headquartered in Bellevue, Washington and provides domain, web, and email hosting to more than 40,000 companies of all sizes around the world. We design and develop our own software and are committed to helping businesses of all sizes grow and thrive online. For more information you can contact us at 800-232-3989, by email at info@pspinc.com or visit us online at https://www.pspinc.com.

Main Changes:

• Website design and development
• Shopping cart and checkout system
• Payment processing integration
• Secure web hosting
• SEO optimization

Pacific Software Publishing, Inc. 1404 140th Place N.E., Bellevue, WA 98007

PSPINC Creates Tools For Your Business

Pacific Software Publishing, Inc. is headquartered in Bellevue, Washington and provides domain, web, and email hosting to more than 40,000 companies of all sizes around the world. We design and develop our own software and are committed to helping businesses of all sizes grow and thrive online. For more information you can contact us at 800-232-3989, by email at info@pspinc.com or visit us online at https://www.pspinc.com.

• Biznomos: our new business association management software (more details to come soon!)
• eCommerce setup packages
• Google Ad Marketing Packages – currently on sale for up to $300 of free Google Ad credit!
• Website content creation packages
• WebdeReserve: a quick and convenient event registration system

• Accessibility and performance: web hosting lets people access your website and ensures it runs smoothly 24/7.
• Domain name services: every website needs a domain name, usually coming from a web hosting provider.
• Technical support and maintenance: when website owners need to ask questions or troubleshoot their website, web hosting providers generally offer tech support with a high uptime (99.9%).
• Custom email addresses: many hosting providers, PSPINC included, also offer email hosting services where website owners can create custom email addresses with their domain, which improves your professional reputation.