PSPINC Official Company Blog

Dreamersi: Log Server OS Upgrade Announcement

3月

16日

We’re happy to announce that we’re upgrading our operating system (OS) for Dreamersi's log server for its web service. We’re upgrading our OS from Cent OS7 to Alma Linux 8 since there will no longer be technical support for Cent OS7 after June 30, 2024, in a continued effort to strive towards making sure our hosting service is the safest it can be. With this new upgrade, it will help patch any vulnerabilities to defend users against cyber threats and also support new encryption protocols.

However, updating the OS will result in about five minutes of downtime. You may see an error message when trying to download the access logs during this time, so we thought you should know ahead of time. We apologize for any inconvenience this may cause.

This server upgrade will occur on:

*USA Pacific Daylight Time
- March 21 (Thursday) 11:00-11:30am

*Japan Time
- March 22 (Friday) 3:00-3:30am

If you have any questions, please contact us at 1-800-232-3989 (preferred) or email us at support@pspinc.com.

Pacific Software Publishing, Inc.

1404 140th Place N.E., Bellevue, WA 98007

PSPINC Creates Tools For Your Business

Pacific Software Publishing, Inc. is headquartered in Bellevue, Washington and provides domain, web, and email hosting to more than 40,000 companies of all sizes around the world. We design and develop our own software and are committed to helping businesses of all sizes grow and thrive online. For more information you can contact us at 800-232-3989, by email at info@pspinc.com or visit us online at https://www.pspinc.com.

#announcement #b2b #blog #business #businesstips #businesstools #customerservice #customersupport #dreamersi #ecommerce #marketing #marketingdigital #pspinc #smallbusiness #tech #technology #web #webdevelopment #webhosting #website #websites #webtools

WebdeXpress V5 and Custom Web Server Database OS Upgrade Announcement

12月

29日

We’re happy to announce that we’ve upgraded our operating system (OS) for our website builder, WebdeXpress, and our custom web server’s database. We’ve upgraded our OS from Cent OS7 to Alma Linux 8 since there will no longer be technical support for Cent OS7 after June 30, 2024, and we continue striving towards making sure our hosting services are the safest they can be.

Update details

Before: Cent OS7

After: Alma Linux 8

Target servers

WebdeXpress V5 and our custom web database.

How to Install Upgraded OS:

To upgrade to the newest OS as an existing WebdeXpress or custom web server customer:

Log in to your Dreamersi admin panel.
Select either the WebdeXpress or Custom PHP (for those with a custom web server) icon.
Click on Install.

*New subscribers will automatically have this update installed.

Benefits of Updating OS

Improved security: the latest security updates will help patch vulnerabilities to defend users against cyber threats

If you have any questions about these changes or require more assistance, please email us at contact@pspinc.com or call us toll-free at 1-800-232-3989.

Pacific Software Publishing, Inc.

1404 140th Place N.E., Bellevue, WA 98007

PSPINC Creates Tools For Your Business

Pacific Software Publishing, Inc. is headquartered in Bellevue, Washington and provides domain, web, and email hosting to more than 40,000 companies of all sizes around the world. We design and develop our own software and are committed to helping businesses of all sizes grow and thrive online. For more information you can contact us at 800-232-3989, by email at info@pspinc.com or visit us online at https://www.pspinc.com.

#announcement #b2b #blog #business #businesstips #businesstools #customersupport #cybersecurity #pspinc #security #smallbusiness #tech #technology #update #webdevelopment #webdexpress #webhosting #website #webtools

Dreamersi WebdeMail Online Webmail Updates!

12月

28日

To increase overall security for our users, we will be updating WebdeMail, our webmail platform (running Cent OS7 + Roundcube 1.4) by replacing it with the latest version (running Alma Linux8 + Roundcube 1.6). There will be less than one minute of downtime for these updates when accessing WebdeMail, but it won't have any impact on sending/receiving.

Date and Time

*US Pacific Standard Time (PST)

- December 28, 10:00 - 10:30 a.m.

*Japan Standard Time (JST)

- December 28, 2:00 - 2:00 a.m.

In this update, we will:

Add a new Mailvelope extension plugin (available for Chrome, Edge, and Firefox) option that helps encrypt your emails. Install it manually at Mailvelope.com.

Add a deletion period for emails in your Trash when you log out, with the option to:

Never clear your Trash upon logging out.
Clear all messages in your Trash when logging out.
Clear messages older than 30 days when logging out.
Clear messages older than 60 days when logging out.
Clear messages older than 90 days when logging out.

Add a “Business (Work)” contact form option, which lets you add "Organization", "Department" and "Job Title" when adding new contacts after selecting the "Business (Work)" contact form mode.
Add a “Collected Addresses” feature, which automatically saves an email recipient to an address book. It also lets you automatically save an email address after selecting the “Always allow from” pop-up option, which will appear in an email with remote content. That email address will then appear in the new “Trusted Senders” address book. Both “Collected Addresses” and “Trusted Senders” address books will now appear in your contact groups.

collected recipients and trusted senders folders

Add the ability to copy contacts from new groups like “Collected Addresses”.
Move “On request for read receipt” to “Displaying Messages” (previously under “Mailbox View”).

on request for read receipts to displaying messages

Remove the Spellcheck feature as many browsers and smartphones already have this feature built in.

If you have any questions about these changes or require more assistance, please email us at contact@pspinc.com or call us toll-free at 1-800-232-3989.

Pacific Software Publishing, Inc.

1404 140th Place N.E., Bellevue, WA 98007

PSPINC Creates Tools For Your Business

Pacific Software Publishing, Inc. is headquartered in Bellevue, Washington and provides domain, web, and email hosting to more than 40,000 companies of all sizes around the world. We design and develop our own software and are committed to helping businesses of all sizes grow and thrive online. For more information you can contact us at 800-232-3989, by email at info@pspinc.com or visit us online at https://www.pspinc.com.

#blog #business #businesstips #businesstools #customersupport #dreamersi #email #emailhosting #hosting #pspinc #smallbusiness #tech #technology #web #webdevelopment #webtools

What is Web Hosting?

11月

28日

Web hosting refers to providing storage space and access to websites. In other words, web hosting acts like a space where websites store their files so users can view them online. So, every website you’ve ever been on is hosted on a server.

There are three types of hosting:

Shared: consists of one server where multiple websites share resources in equal proportions

Dedicated: offers end users all the hardware resources of a given server instead of sharing them like in shared hosting

VPS hosting: stands for virtual private server and is like a mix of the two, where a single virtual machine on a piece of physical hardware is shared with other virtual machines with levels of performance, flexibility, and control that fit somewhere between what shared and dedicated hosting offers.

Features Worth Considering

When choosing what features you need for your website, start by looking at what each type of hosting plan offers. Paid plans will generally have additional features that make it easier to manage your site as opposed to a free plan, which has the basics needed to get a website online. The more a web hosting plan costs, the more features there will be. But all you really need to keep in mind are these three aspects of your web hosting plan: speed, support, and scalability.

In terms of speed, multiple factors affect your website’s speed—one of which is your web hosting plans, and if your site takes longer than two seconds to load, generally, a user won’t stay on your site. When it comes to support, it’s important to know that your web hosting provider can get your site up and back up and running quickly if it were to unexpectedly go down. Lastly, there’s scalability. Your plan might work for you now, but as your site gets more traffic, you’ll want to upgrade your plan–your web hosting provider needs to have that option available for you to grow.

There is a myriad of choices when it comes time to buy web hosting, and PSPINC is one of them! Dreamersi is our premiere web hosting option that we’ve fully custom-built in-house, making it easier to control the overall hosting environment and features we’ve built into it. To learn more, head over to Dreamersi.com.

Pacific Software Publishing, Inc.

1404 140th Place N.E., Bellevue, WA 98007

PSPINC Creates Tools For Your Business

Pacific Software Publishing, Inc. is headquartered in Bellevue, Washington and provides domain, web, and email hosting to more than 40,000 companies of all sizes around the world. We design and develop our own software and are committed to helping businesses of all sizes grow and thrive online. For more information you can contact us at 800-232-3989, by email at info@pspinc.com or visit us online at https://www.pspinc.com.

#b2b #blog #business #businesstips #businesstools #customersupport #dreamersi #emailhosting #hosting #marketing #pspinc #seo #smallbusiness #tech #technology #video #web #webdevelopment #webhosting #website #websites #webtools #youtube

What’s New Newsletter Vol. 173 “Invest in a Go-To IT Company”

6月

21日

Getting good quality IT support is an underrated service. Only when something breaks do you need to call someone to assist you. So, having a go-to IT company for when you need it is a good idea. When you frequent one company for your IT services, it’ll result in better response times and a better experience overall because, after a while, the hope is that they’ll remember you and your problems from the last time you called. If the company’s local, that’s even better because you won’t have to worry about long-distance call expenses, and they can come out to help you if you need on-site technical support.

Unfortunately, the IT industry, as a whole, doesn’t have the best reputation when it comes to customer service. People have complained about long wait times, unfriendly, and lack of follow-up. That’s exactly why we focus so much of our IT support efforts on making sure our customers have the best experience. When you call for IT support from us, our team has an incredible reputation, working closely with our customers to help with whatever technological need they have. So, consider making us your go-to IT company, and reach out to our IT support team for any questions.

Pacific Software Publishing, Inc.

1404 140th Place N.E., Bellevue, WA 98007

PSPINC Creates Tools For Your Business

Pacific Software Publishing, Inc. is headquartered in Bellevue, Washington and provides domain, web, and email hosting to more than 40,000 companies of all sizes around the world. We design and develop our own software and are committed to helping businesses of all sizes grow and thrive online. For more information you can contact us at 800-232-3989, by email at info@pspinc.com or visit us online at https://www.pspinc.com.

#blog #business #businesstips #businesstools #customerfeedback #customerservice #customersupport #email #marketing #marketingdigital #marketingtips #newsletter #pspinc #pspincwhatsnewnewsletter #sales #smallbusiness #tech #technology #web #websites

Facial Recognition: How it Works and the TSA’s Pilot Project

5月

24日

Facial recognition technology identifies and confirms someone’s identity using their face. Along with fingerprint validation, DNA matching, eye recognition, hand geometry recognition, voice recognition, and signature recognition, facial recognition is a type of biometric identification. And it’s growing in popularity, as we see via the TSA’s new pilot program, where they use facial recognition technology to confirm people’s identities.

Over the past few years, we’ve seen a rise in artificial intelligence (AI) technology, and with facial recognition technology becoming more popular, this is no exception. Additionally, the pandemic expedited contactless technology to minimize touch between merchants and customers. But the expansion of biometric identification and AI technology only raises concerns over data security among customers.

How it Works

photo of a woman in a coat using her cell phone

We can break the overall process of facial recognition down into three steps: detection, analysis, and recognition. Starting with detection, facial recognition finds a face in an image by using computer vision, which uses AI to identify people, places, and things in images quickly and accurately. With computer vision, machines can analyze image data in multiple different formats, including single images, video sequences, views from multiple cameras, and three-dimensional data.

In the analysis stage, the machine looks at facial geometry and facial expressions. It then converts that data into what’s called a faceprint, a unique data string of numbers or points. Lastly, there’s the recognition stage. This is where the machine will compare two or more images by looking at the faces to identify if it is, indeed, a face, or if it matches a face from a government-issued ID like a passport. And that’s exactly what the Transportation Security Administration (TSA) plans to use it for.

TSA’s Facial Recognition Pilot Project

Using facial recognition technology, the TSA has started a new pilot project to confirm a traveler’s identity. All people do is present their ID card into a slot, look into the camera, and the screen will flash “Photo Complete”, which allows travelers to walk right through. The overall project is still in the early testing stages, as only 16 airports use this technology. But there are already early concerns and critiques over the new project. With some even comparing it to government surveillance. An open letter to the TSA from five senators even goes as far as saying it “represents a risk to civil liberties and privacy rights”, as an open letter from five senators to the TSA states.

There’s also the question of storing that data. The TSA says they’re not currently storing travelers’ biometric data, but that could easily change. And when it does, there are concerns over hackers who will try to steal it for nefarious reasons. Travelers also currently have the choice to opt in or opt out of this pilot project, but David Pekoske, head of the TSA, said it’ll eventually be a requirement. When that will happen is still unclear, however. And lastly, the algorithm facial recognition technology uses often struggles to recognize the faces of minorities, raising concern over bias.

What This Means

While many believe facial recognition technology impedes their privacy, technologists, like those at the TSA, boast its accuracy and efficiency and say it enhances overall security. It’s also important to realize we already use facial recognition technology with our personal devices, like enabling face ID on our phones. So, despite concerns, it’s clear that technology is here to stay.

Pacific Software Publishing, Inc.

1404 140th Place N.E., Bellevue, WA 98007

PSPINC Creates Tools For Your Business

Pacific Software Publishing, Inc. is headquartered in Bellevue, Washington and provides domain, web, and email hosting to more than 40,000 companies of all sizes around the world. We design and develop our own software and are committed to helping businesses of all sizes grow and thrive online. For more information you can contact us at 800-232-3989, by email at info@pspinc.com or visit us online at https://www.pspinc.com.

#ai #artificialintelligence #blog #business #businesstips #businesstools #customerservice #customersupport #cybersecurity #facialrecognition #facialrecognitiontechnology #security #smallbusiness #tech #technology #transportationsecurityadministration #tsa

Dreamersi Mail V5: New In-Email Spam Reporting Feature!

5月

16日

We’re happy to announce that Dreamersi, our premiere web and email hosting service, now has a new feature! We will now display an in-email warning for any incoming email that looks suspicious but isn’t caught by the spam filter.

screenshot of new in-email spam reporting feature

screenshot of new in-email spam reporting feature

When you report an email as spam, it will lead you to a page where:

in-email spam email

· The message removal option is checked by default
· You can choose to add the sender to your personal spam filter

When you report an email as not spam (“Looks okay”), it will lead you to a page where:

report email as not spam

· You can click on the “Submit” button to report the email as not spam to help our spam filter system improve its accuracy

In both instances, you’ll also receive a “Thank you for your report” page and a Thank you email.

The 'Report Spam Banner' option is also turned off by default, so unless you manually go in to turn it on, you won't see the report banner. To turn it on, go to 'Spam Filter Settings' and select 'On' in the 'Report spam banner' option at the bottom. Then click 'Save' and you will then see the banner the next time you receive an email that may look like spam.

spam filtering settings in dreamersi

Pacific Software Publishing, Inc.

1404 140th Place N.E., Bellevue, WA 98007

PSPINC Creates Tools For Your Business

Pacific Software Publishing, Inc. is headquartered in Bellevue, Washington and provides domain, web, and email hosting to more than 40,000 companies of all sizes around the world. We design and develop our own software and are committed to helping businesses of all sizes grow and thrive online. For more information you can contact us at 800-232-3989, by email at info@pspinc.com or visit us online at https://www.pspinc.com.

#blog #business #businesstips #businesstools #customersupport #email #emailhosting #hosting #pacificsoftwarepublishing #pspinc #smallbusiness #softwaredevelopment #tech #technology #web #webdevelopment #website

What’s New Newsletter Vol. 166 “Web Hosting for Your Website”

5月

5日

For anyone that has a website, you probably know how important web hosting is to your site. Having one is essential for keeping your site online, but it’s also important to have the right kind. The type of hosting you have for your site will dictate how much available space you have, how much monthly traffic can go to your site without it slowing down, and how secure your site is. Every person’s website needs are different, so it makes sense that there are different web hosting plans to fit those needs.

And that’s exactly why we offer different web hosting services, each with unique plans to fit your needs. For those that are looking for a cheap web hosting plan, Parcom is our budget-friendly service with a free plan as well as paid plans where you can get more for less. Or if you’re looking for more robust features, we built our hosting service, Dreamersi, in-house so we can deliver the best service for our customers. You can even get Dreamersi with email hosting, making it easier to manage your inner network. Learn more about our web hosting plans at pspinc.com/hosting.

Pacific Software Publishing, Inc.

1404 140th Place N.E., Bellevue, WA 98007

PSPINC Creates Tools For Your Business

Pacific Software Publishing, Inc. is headquartered in Bellevue, Washington and provides domain, web, and email hosting to more than 40,000 companies of all sizes around the world. We design and develop our own software and are committed to helping businesses of all sizes grow and thrive online. For more information you can contact us at 800-232-3989, by email at info@pspinc.com or visit us online at https://www.pspinc.com.

#b2b #blog #business #businesstips #businesstools #customerservice #customersupport #dreamersi #email #emailhosting #hosting #marketing #parcom #pspinc #pspincwhatsnewnewsletter #smallbusiness #tech #technology #web #webhosting #websites #webtools

Why Google Analytics is Switching to Google Analytics 4 and How to Switch Over Manually

4月

26日

Released in 2005, Google Analytics is a free web analytics service where users can view statistics and have access to basic analytical tools for their websites. These tools help website owners optimize their sites for search engines and better market their sites and potential businesses. Since 2012, Universal Analytics (UA) became the default property type. In 2020, Google released Google Analytics 4 (GA4), giving users the option to use either.

Starting July 1st, Google Analytics will not only switch to GA4, but it’ll also stop its data collection for UA properties. And they'll solely support GA4 rather than giving users the choice to either GA4 or UA. Even though it’s almost two months away from now, it’s recommended you switch over sooner rather than later.

Why is Google Switching to Google Analytics 4?

Internet users today are becoming more aware of their privacy online in recent years. With that concern, many users have opted out of tracking cookies, which are text files that collect data about a user’s behavior on their browser. When you first go to a website, many times, it’ll ask if you agree to accept tracking cookies. As users learn more about internet safety, more and more people are opting out of tracking cookies. For Google Analytics, that changes things because UA captures data by relying on first-party cookies. With more people opting out, UA’s data set will become less helpful moving forward. GA4, however, uses event-based data modeling to gather data.

How to Switch Manually from Universal Analytics to Google Analytics 4

two people looking at google analytics and a tablet

To manually switch over to GA4:

Create a GA4 property and data stream

For a site that already has analytics, start by going to the Admin (lower left) in Google Analytics
Make sure the right account is selected in the Account column (if you only have one Google Analytics account, it’s already selected)
Select the Universal Analytics property that currently collects data for your website in the Property column
Click GA4 Setup Assistant in the Property column
Click Get started under I want to create a new Google Analytics 4 Property
In the Create a new Google Analytics 4 property pop-up, depending on how your site is currently tagged, you can either:

Create and continue
Create property

Select the option that best describes your situation on the Set up a Google tag page and follow the instructions to finish creating your new GA4 property
Collect website and app data
Turn on Google signals
Add users

Even though it’ll automatically switch over (if you haven’t opted out), Google still recommends you manually switch to GA4 before the deadline on July 1st. The reasoning behind this is simple: the sooner you switch, the more data you’ll collect in the new system. And that data collection will be vital to help determine trends and insights and how to improve your overall business and marketing plans. If you need help migrating your data from UA to GA4, we have experts ready to help you with your SEO and other marketing needs.

Pacific Software Publishing, Inc.

1404 140th Place N.E., Bellevue, WA 98007

PSPINC Creates Tools For Your Business

Pacific Software Publishing, Inc. is headquartered in Bellevue, Washington and provides domain, web, and email hosting to more than 40,000 companies of all sizes around the world. We design and develop our own software and are committed to helping businesses of all sizes grow and thrive online. For more information you can contact us at 800-232-3989, by email at info@pspinc.com or visit us online at https://www.pspinc.com.

#b2b #blog #business #businesstips #businesstools #customersupport #digitalmarketing #google #googleanalytics #marketing #marketingdigital #marketingtips #security #seo #smallbusiness #tech #technology #web #webdevelopment #website #websites #webtools

AI Voice: How Businesses Can Use it to Their Advantage

4月

12日

Recently, AI-generated voices have become increasingly popular, from Spotify’s new AI DJ to TikToks playing spoofed versions of songs that sound like famous actors or singers are singing them. But text-to-speech technology is nothing new. However, it’s improved immensely for one reason: deep learning. Previously, converting text to speech resulted in robotic-sounding voices, which, while helpful for accessibility purposes, weren’t of much help to advertisers. Today, text-to-speech technology has evolved because of all the added procedures, including machine learning, IVR (interactive voice response), deep learning, SSML (speech synthesis markup language), voice samples, algorithms, etc.

Rather than just simply converting text to speech, AI voice works to replicate a more natural-sounding voice, adding different intonations, pauses, and overall character. The result sounds like an actual human being. That is when it’s done correctly. While it can just be a fun tool to play with, businesses today have discovered that it’s opened up a myriad of opportunities. Voice AI is easily customizable, and cost-efficient, while allowing businesses to overcome accessibility issues and expand to a more global reach. And they’re using them to their advantage. Here's how.

Sonic Branding

mcdonalds meal consisting of a burger fries and two drinks on a tray on a table outside

Sonic branding refers to using sound to create brand recognition. Some popular examples include McDonalds’ da da da da duh, I’m lovin’ it jingle or Netflix’s ta-dum sound. A Leicester University study reported that brands including music in their brand identity are 96% more likely to be remembered by customers when compared to brands without it. With voice AI, businesses can create something similar of their own. Especially since using voice AI will make it much easier and cheaper to produce.

Customer Service

bearded man wearing headphones while working in an office

Conversations between customer service representatives and customers have always had one of the same complaints: they’re impersonal. The solution to that problem is personalization; customers want to feel valued, and the best way to do that is by personalizing their experiences. However, for larger companies, it means investing a lot more money in manpower, because what’s more personable than an actual live person? Since voice AI sounds so life-like today, it can work as a great replacement for smaller customer service communications.

Multilingual Customer Interactions

For businesses looking to expand globally or reach a more diverse audience, providing multilingual support can help businesses stand out. But it isn’t easy since it'd mean creating multiple customer support teams, each specializing in different languages. Instead, they can create pre-set automated responses in different languages for certain queries with AI voice. Businesses can create pre-set automated responses in different languages for certain queries with AI voice.

As AI voice continues to improve over time, people will continue to find more uses for it, whether it's for personal or business use. While text-to-speech technology has existed for a long time, deep learning has transformed it into something that feels entirely new. But while AI voice advances, there's still something to be said about using real live people in your business and marketing efforts. People crave connection, and while AI voices sound realistic, it doesn't mean it'll necessarily replace the real thing.

Pacific Software Publishing, Inc.

1404 140th Place N.E., Bellevue, WA 98007

PSPINC Creates Tools For Your Business

Pacific Software Publishing, Inc. is headquartered in Bellevue, Washington and provides domain, web, and email hosting to more than 40,000 companies of all sizes around the world. We design and develop our own software and are committed to helping businesses of all sizes grow and thrive online. For more information you can contact us at 800-232-3989, by email at info@pspinc.com or visit us online at https://www.pspinc.com.

#ai #aivoice #algorithm #business #customerservice #customersupport #deeplearning #interactivevoiceresponse #ivr #machinelearning #marketing #robot #sound #sppechsynthesismarkuplanguage #ssml #tech #technology #texttospeech #voice #voicesamples

PSPINC Official Company Blog

フリースペース

Dreamersi: Log Server OS Upgrade Announcement

WebdeXpress V5 and Custom Web Server Database OS Upgrade Announcement

Dreamersi WebdeMail Online Webmail Updates!

What is Web Hosting?

Features Worth Considering

What’s New Newsletter Vol. 173 “Invest in a Go-To IT Company”

Facial Recognition: How it Works and the TSA’s Pilot Project

How it Works

TSA’s Facial Recognition Pilot Project

What This Means

Dreamersi Mail V5: New In-Email Spam Reporting Feature!

What’s New Newsletter Vol. 166 “Web Hosting for Your Website”

Why Google Analytics is Switching to Google Analytics 4 and How to Switch Over Manually

Why is Google Switching to Google Analytics 4?

How to Switch Manually from Universal Analytics to Google Analytics 4

AI Voice: How Businesses Can Use it to Their Advantage

Sonic Branding

Customer Service

Multilingual Customer Interactions

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