PSPINC CEO Kenichi Uchikura's Blog

Where did our 800 number come from?

4月

17日

Our toll free number is 1-800-232-3989 and this is where it came from.

When we started Pacific Software Publishing, Inc. back in 1987, we were located in Mercer Island, Washington. The area code was 206 but the prefix for Mercer Island (I do not know now) was 232. The first phone number Pacific Software Publishing, Inc. got was 206-232-3989.

So when we got the 800 number, we made it a same number. So, that is where our 800 number came from. This is a picture of our lobby area. We have collection of computers starting from Apple IIe.

#Business #Marketing

Pacific Software Publishing CA LLC

4月

17日

Pacific Software Publishing CA LLC is located in this building complex across a street from Miyako Hotel. It is very convenient. It is not too far away from Toyota and Honda HQs.

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Honda America Corporate HQ

4月

17日

Honda America Corporate HQ is located near Pacific Software Publishing CA LLC in Torrance, California. I took this picture from my room at Miyako Hotel in Torrance.

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I can not stop sneezing

4月

16日

I went to University of Washington today. It was beautiful, but not good for my allergy. I count not stop sneezing.

Sent via bloguru mobile.

#Mobile

Allergy

4月

16日

I am sneezing like crazy today.

Sent via bloguru mobile.

#Mobile

Beautiful Day

4月

15日

It was a beautiful day for a round of golf.

#Sports

Message from PSPINC R&D No.3

4月

14日

We have deployed a new module for email server software at 2:30am. This module streamline the database access processes to require less CPU time. This graph above shows the CPU usage before and after the deployment. It seems we are able to mitigate the CPU usage problem by fine-tuning the database access module.

red = number of concurrent users
black = database CPU usage
green = email server CPU usage
pink = machine CPU usage

Even with this improvement, we are continuing to farther improving our mail service. We do not see any email delay this morning. We will let you know as soon as we see any problem. Thank you for supporting PSPINC.

#Computer #Internet

Message from PSPINC R&D No.2

4月

13日

We have worked 'til 4:00am this morning and released the updated version of email server software. We have replaced what we believe to be the major cause of overloading problem. This may fix the email delay problem, but we will not stop upgrading our system until we are 100% sure. That means unless we can handle many times the email traffic that we can reasonably expect, we will keep upgrading our software.

I had let all engineers go home little after 4:00am but they told me they are coming back by 8:00am to make sure there will be no delay.8:00am is when the delay problem started yesterday. At the mean time, server administration team are preparing extra email server to split the current load in half. We are doing everything we can to mitigate email delay.

Thank you for sticking with us. We will not let our customer down. Thank you for choosing PSPINC.

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Message from PSPINC R&D

4月

13日

We have made a big Boo Boo.

The IMAP/POP server we released had serious processing speed problem that we did not expect. Our customers sometime experience 30+ minuets email delay. Needless to say, it is not acceptable.

So we are doing three things. One, we are going over the source code of the email software line by line to speed up the processes. We will rewrite everything if we need to. No weekend for our engineers. Two, we are building extra server to reduce the current server loads. Three we are having extra monitoring person to watch over the server 24 hours a day.

No matter what it takes, we will get this solved for all our customers. So, please bear with us.

#Business #Marketing