PSPINC CEO Kenichi Uchikura's Blog

The First Feedback is In!

10月

20日

I announced that we now have a customer feedback program. This program is used whoever we talk to customer about any task or problem. We started using this program yesterday afternoon and we had our first customer feedback yesterday.

The above was the result. It is always good to know what customer thought about our service so that we can improve our service. Does your company have customer feed back program? Do you want one? We can implement it for you.

Ask as at info@pspinc.com

#pspinc #valueproposition

Is Coffee a Bean or a Seed?

10月

20日

This was a image I got on my mailbox today.
The rest was a commercial to sell me the soda.
Cascara Soda ... That was.

I did not know.
I don't really understand the difference between a seed and a bean anyway.

Would you like to know what your customer thinks?

10月

19日

After you finish your customer support call, or finish your service at customer site, wouldn't you like to know hat your customer thought about what you have done? Instant feed back ... When you ride an UBER, they will send you a quick feedback form you can fill out.

Why don't you do the same. PSP has created an Internet system just design to do that. When you finish your job, just login to the website and fill out the simple form. The system will send an email with a link to quick survey like you see above. Customer will fill it up in sew seconds and submit it. People including you and your manager will get a copy of the feedback result.

Wouldn't that be nice? Now you have it. Just ask PSP.

#CustomerFeedback #marketing #pspinc #valueproposition

Switching From Soy Sauce To Vinegar

10月

18日

I am switching from Soy Sauce to Vinegar in order to reduce my salt intake.
That is the result from the Kidney diet class I took.

I like vinegar ... specially a Chinese black vinegar. It has 1/8 of the salt of Soy Sauce.

Lunch Meeting at Seattle Executives Association

10月

18日

100 company owners and executives meet in Seattle every Wednesday for lunch and leads exchange. It is a great group and there is only one company per industry. That makes us not to compete with each other.

If your are interested in joining, please let me know. I have to make sure your industry is not represented first.

http://www.seattleexecs.org

#BusinessOrganization #PSPinc #SeattleExecutivesAssociation

Eat-Out / Eat-in so what is Eat-Middle?

10月

17日

Those are words used in Japan to describe meals.

Eat-Out ... Meals you eat at restaurant (outside of the home)
Eat-in ... Meals you prepare and eat at home.
Eat-Middle ... It is a take out meal you buy and eat at home.

Thanks to food delivery services, there are more people eat-middle or eat restaurant prepared meal at home. There are many restaurants in Japan that is design for take out only. In addition to restaurants, supermarkets and convenience stores sell prepared meals.

In the US, there are take outs but they are not really design to replace home made meals. I am sure as time goes on, there will be more restaurants and stores design to cater to people who would like to eat-middle.

#marketing #pompomwashere #pspinc #valueproposition

My Golf Handicap

10月

16日

My golf handicap has gone under 12 for the first time since I joined Aldarra.

Glasses ... Hmmm ... I wish I don't need them.

10月

16日

My eyes are getting weaker ... I usually able to see everything without glasses. Now, it is easier with glasses. Aging sucks!

macOS Mojave

10月

16日

I upgraded my MacMini OS to Mojave.
I hope this fix my Photos hanging problem.

It did not take long and so far I see no major difference.
That is good.