HELP DESK SYSTEM

5月

27日

We have developed and implemented a HELP DESK system allowing our customers to email any questions or problems they have to our customer support team. This is done by simply emailing your problem to support@pspinc.com. When using HELP DESK you can choose any email address you have access to.

When the email enters the system, it is placed in a pool where our support staff can answer each one-by-one in the order they are received - this way, no email gets lost.

This HELP DESK system is built on the PILOT.PSPINC.COM platform, which is a FREE CRM software system where anyone can sign up. HELP DESK is a paid add-on but I want you to try it for FREE. We have no plan to charge for this service to any small businesses so long as there is a ‘Stay-Home’ order in effect.

This system is allowing PSPinc to maintain a superior level of service even with our support staff working from home. There is no charge. Please contact us to set up your account.

https://www.pspinc.com/psp-pilot/help-desk

#BusinessTools #CustomerSupport #HelpDesk #PSPincPilot #SmallBusiness

Have a Happy and Safe Memorial Day

5月

26日

Memorial Day 2020

From all of us, we hope you have a happy and safe Memorial Day.

Pacific Software Publishing, Inc.

1404 140th Place N.E., Bellevue, WA 98007

PSPinc Creates Tools For Your Business

Pacific Software Publishing, Inc. is headquartered in Bellevue, Washington and provides domain, web, and email hosting to more than 40,000 companies of all sizes around the world. We design and develop our own software and are committed to helping businesses of all sizes grow and thrive online. For more information you can contact us at 800-232-3989, by email at info@pspinc.com or visit us online at https://www.pspinc.com.

#MemorialDay2020

NewsMAIL System

5月

22日

Vol. 12

NewsMAIL is an email broadcasting system that we created back in 1997. The following blurb is what we have written about this software.

__..-･**･-..__..-･**･-..__..-･**･-..__

Broadcast Email Made Easy With NewsMAIL

NewsMAIL allows you to add, delete and create email groups from your browser. At the same time, you can compose email messages and broadcast them without having to use your email program. This benefit allows you to manage email broadcasting from any Internet access location. How does broadcasting newsletters to clients while sitting in an Internet cafe in Paris sound?

Create separate NewsMAIL groups based on customer's needs and send tailored messages.

With NewsMAIL, you compose your email content using a browser. When you've finished your newsletter, press release, product announcement or promotion - select the appropriate database file and press "SEND". NewsMAIL takes care of the rest. NewsMAIL is not a mail server program. NewsMAIL works with your existing mail server (SMTP/POP3) to send the email. You do not have to replace your existing mail server.

One unique feature of NewsMAIL is the way it sends emails. Instead of sending out all of the emails at once, NewsMAIL composes one email at a time, addresses each email with the address found within the database and then sends it. It is a slower process. However, your email address database is completely secure. Another benefit is that you can set the return address on each broadcast to any location you want. This allows you to manage client responses and returned mail messages.

NewsMAIL is very easy to install. If you've installed WindowsNT server and IIS before, it shouldn't take more than a 1/2 hour. Once installed, address maintenance and mail composition are done through a web browser. The benefit is that once you've installed NewsMAIL, you never have to call your Sysop for support.

If you have 50 clients, 5,000 clients or even 100,000 clients, you need a simple and secure way to broadcast email. Why not select the program that gives you maximum security and a simple-to-use interface?

__..-･**･-..__..-･**･-..__..-･**･-..__

After 14 years, our NewsMAIL system is still running strong and the basic message is the same. Currently because of the pandemic, communication with your customers is even more important. Stay (and keep) in touch with your customers with NewsMAIL.

https://www.newsmail.com

Kenichi Uchikura
President / CEO
Pacific Software Publishing, Inc.

Pacific Software Publishing, Inc.

1404 140th Place N.E., Bellevue, WA 98007

PSPinc Creates Tools For Your Business

Pacific Software Publishing, Inc. is headquartered in Bellevue, Washington and provides domain, web, and email hosting to more than 40,000 companies of all sizes around the world. We design and develop our own software and are committed to helping businesses of all sizes grow and thrive online. For more information you can contact us at 800-232-3989, by email at info@pspinc.com or visit us online at https://www.pspinc.com.

#newsmail #pacificsoftwarepublishing #pspinc #pspincwhatsnewnewsletter

NewsMAIL Update

5月

20日

Dear Valued Customers,

Thank you very much for using PSPinc service.

We are always looking at improving our services to you.
As such, we will be conducting NewsMAIL upgrade.

You may not be able to access https://newsmail.com/ for 30 seconds during the work.

* USA Pacific Time
May 20th (Wed) 7:30am - 8:00am

*Japan time
May 21st (Thu) 11:30pm - 12:00am

If you have any questions, please contact us at 1-800-232-3989 or email us at support@pspinc.com

Pacific Software Publishing, Inc.

1404 140th Place N.E., Bellevue, WA 98007

PSPinc Creates Tools For Your Business

Pacific Software Publishing, Inc. is headquartered in Bellevue, Washington and provides domain, web, and email hosting to more than 40,000 companies of all sizes around the world. We design and develop our own software and are committed to helping businesses of all sizes grow and thrive online. For more information you can contact us at 800-232-3989, by email at info@pspinc.com or visit us online at https://www.pspinc.com.

#NewsMAIL #bloguru #pacificsoftwarepublishing #pspinc

MegaMail Upgrade Release Announcement

5月

19日

Dear Valued Customers,

Thank you for choosing Pacific Software Publishing, Inc. We are always looking to improve the services we provide to you.

We are pleased to announce that our secure large file transfer service MegaMail will be upgraded to bring enhanced customer experience.

＊Security Enhancement: send and receive important files more securely than ever
＊Speed Improvement: send files and download files with less waiting time
＊New Design & Interactive Control Panel: more intuitive design for ease of use and handy account management

Scheduled Downtime Notice

MegaMail will become unavailable for about 15 to 20 minutes during the upgrade work as scheduled below.
We apologize for any inconvenience this may cause.

USA Pacific Daylight Time
May 19th (Tue) 7:00am - 7:30am

Japan Time
May 19th (Tue) 11:00pm - 11:30pm

What is MegaMail?

A handy, secure service to send or transfer large files to anyone anywhere. Plans starting as low as $9.99/mo. Check more plan details here, or you can contact us at 800-232-3989 and by email at info@pspinc.com.

Pacific Software Publishing, Inc.

1404 140th Place N.E., Bellevue, WA 98007

PSPinc Creates Tools For Your Business

Pacific Software Publishing, Inc. is headquartered in Bellevue, Washington and provides domain, web, and email hosting to more than 40,000 companies of all sizes around the world. We design and develop our own software and are committed to helping businesses of all sizes grow and thrive online. For more information you can contact us at 800-232-3989, by email at info@pspinc.com or visit us online at https://www.pspinc.com.

Dreamersi Update

5月

16日

Dear Valued Customers,

Thank you very much for using PSPinc service.

We are always looking at improving our services to you.
As such, we will update our mail service on Monday, May 18th.

You might experience a slight delay on receiving and viewing emails during the work.

* USA Pacific Daylight Time
May 18th (Mon) 7:30am - 8:00am

*Japan time
May 18th (Mon) 11:30pm - 12:00am

If you have any questions, please contact us at 1-800-232-3989 or email us at support@pspinc.com

PSPinc always aims for an uptime of 99.99%.

Pacific Software Publishing, Inc.

1404 140th Place N.E., Bellevue, WA 98007

PSPinc Creates Tools For Your Business

Pacific Software Publishing, Inc. is headquartered in Bellevue, Washington and provides domain, web, and email hosting to more than 40,000 companies of all sizes around the world. We design and develop our own software and are committed to helping businesses of all sizes grow and thrive online. For more information you can contact us at 800-232-3989, by email at info@pspinc.com or visit us online at https://www.pspinc.com.

Essential Business

5月

15日

Vol. 11

There are many businesses that, despite the ‘stay home’ order, need to operate. Those include hospital, medical professionals, police, fire departments, waste collection, government, utilities, janitorial services, drugstores, delivery services, gas stations, auto repair, warehousing, transportation, supermarkets, plumbing, electricians, telephone, cellular services, internet and other businesses that deal with the well-being of humankind.

When you think about the list of essential businesses, there are only few that are not a part of this list. Which includes those that deal with entertainment, food/beverages and retail stores. However, because of the ‘stay home’ order, people that are working for essential businesses are staying home. This is causing a decline in spending.

People are now getting used to not having contact with other people. It will take a long time before individuals are comfortable being around other people, even after the ‘stay home’ order is lifted. Whether we like it or not, people are spending even more time communicating through the Internet. Companies, whether they are essential or not, need to be able to communicate better with people using the Internet.

Here is a checklist:

(1) Make sure your website is up-to-date.
(2) You should have a strong social media presence (Facebook, LinkedIn, etc.).
(3) Your contact information is up-to-date and you have established a method to maintain regular communication.

There are many more things you can do but these are things you should be doing at the very least before we even try to get back to where things were. Whether you are an essential business or not, we are all affected by the Coronavirus. We need to do what we need to do to make ourselves ready for the ‘new normal’.

Kenichi Uchikura
President / CEO
Pacific Software Publishing, Inc.

Pacific Software Publishing, Inc.

1404 140th Place N.E., Bellevue, WA 98007

PSPinc Creates Tools For Your Business

Pacific Software Publishing, Inc. is headquartered in Bellevue, Washington and provides domain, web, and email hosting to more than 40,000 companies of all sizes around the world. We design and develop our own software and are committed to helping businesses of all sizes grow and thrive online. For more information you can contact us at 800-232-3989, by email at info@pspinc.com or visit us online at https://www.pspinc.com.

#bloguru #pacificsoftwarepublishing #pspinc #pspincwhatsnewnewsletter

Reve21 hair growth system North American website launched

5月

15日

Reve21 is a company specializing in hair growth that was founded in Japan in 1993. We had connected with them as their goal was to bring their brand to North America, but did not have an English website.

We worked with them closely not only on the design of their website, but with taking their existing source material written in Japanese and creating content for their website that was written specifically for the North American market. It was up to us to determine what content they wanted to showcase to American audiences, and how they wanted that content laid out. Once we figured out a content strategy, we started coming up with various layout options.

Next, our Designers began working on mockups to provide a visual of how the home page would look when their customers visited it. It is important to make sure the visuals, navigation, and home page structure are intuitive and everything a customer wants is accessible in as few clicks as possible.

When visiting the home page for the first time we wanted to provide visuals that inspired a feeling of confidence. The use of red was done to strongly tie in the website with their brand color scheme.

All of the navigation links and those within the home page content are straightforward and can tell users where to go at a glance when it comes to learning about the system, the company, trial programs, and where they can go to buy Reve21 products.

Reve21 also wanted to showcase the hair restoration process that they provide, so we created a “How it Works” page where website visitors can see the step-by-step process customers go through and start to get a feel for how Reve21 combats hair loss.

Check out Reve21’s North American website for yourself!

If you need help with your website we would love to hear from you.

We can help with content preparation, website design and development. Contact us today, we would love to hear about your website goals and provide you with options on how we can help. You can call us toll-free 1-800-232-3989 or visit us online at https://www.pspinc.com.

Pacific Software Publishing, Inc.

1404 140th Place N.E., Bellevue, WA 98007

PSPinc Creates Tools For Your Business

Pacific Software Publishing, Inc. is headquartered in Bellevue, Washington and provides domain, web, and email hosting to more than 40,000 companies of all sizes around the world. We design and develop our own software and are committed to helping businesses of all sizes grow and thrive online. For more information you can contact us at 800-232-3989, by email at info@pspinc.com or visit us online at https://www.pspinc.com.

#PSPinc #Reve21 #WebDesign #WebDevelopment

Happy Birthday to Mayumi Nakamura

5月

14日

Today we celebrate Mayumi Nakamura's birthday at Pacific Software Publishing, Inc. She is the driving force behind many of our new web application development.

Because many of staffs are working remotely, we have very small number of people to sing birthday song and cake is much smaller.

Pacific Software Publishing, Inc.

1404 140th Place N.E., Bellevue, WA 98007

PSPinc Creates Tools For Your Business

Pacific Software Publishing, Inc. is headquartered in Bellevue, Washington and provides domain, web, and email hosting to more than 40,000 companies of all sizes around the world. We design and develop our own software and are committed to helping businesses of all sizes grow and thrive online. For more information you can contact us at 800-232-3989, by email at info@pspinc.com or visit us online at https://www.pspinc.com.

#MayumiNakamura #PSPinc #PacificSoftwarePublishing

Kusak Cut Glass Works is now online!

5月

13日

We had recently helped Kusak Cut Glass Works to bring their storefront to the digital landscape. Their new website is online at https://www.kusakcutglassworks.com.

If you are interested in stunning handmade artisan crystal please visit them online to check out their online inventory.

Pacific Software Publishing, Inc.

1404 140th Place N.E., Bellevue, WA 98007

PSPinc Creates Tools For Your Business

Pacific Software Publishing, Inc. is headquartered in Bellevue, Washington and provides domain, web, and email hosting to more than 40,000 companies of all sizes around the world. We design and develop our own software and are committed to helping businesses of all sizes grow and thrive online. For more information you can contact us at 800-232-3989, by email at info@pspinc.com or visit us online at https://www.pspinc.com.

#KusakCutGlassWorks #OnlineStore