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PSPINC Official Company Blog

https://jp.bloguru.com/pspinc

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PSPINC will help your business thrive by providing for all of your technology needs. We offer a wide array of products, including Web & Email Hosting, Website Design, Custom Development, Email Marketing, a number of additional business tools, technical support, and so much more. Visit pspinc.com to learn more.

Connect with PSPINC on: Facebook | Twitter | Linkedin | Instagram | YouTube

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Company Lunch

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Company Lunch Company Lunch Company Lunch
Happy Friday!

Today, we had our monthly company lunch catered by Maggiano's Little Italy.
Handmade tiramisu from the sister of one of our employees made our Friday even happier!
Company lunch is a great opportunity to communicate with co-workers from different departments.

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Dreamersi Mail Server Update

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Dear Valued Customers,


Thank you for choosing Pacific Software Publishing, Inc. We are always looking to improve the services we provide to you.

We will be conducting a server update as scheduled below.

* USA Pacific Time
February 28th (Fri) 1:15pm - 1:45pm

*Japan Time
February 29th (Sat) 6:15am - 6:45am

※This work may cause 5 -10 seconds of email delays.


If you have any questions, please contact us at 1-800-232-3989 or email us at support@pspinc.com. We will be happy to answer any of your questions by phone or email.

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Why your Business Needs a Help Desk

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image source: pilot.pspinc.com image source: pilot.pspinc.com
The point of Help Desk software is to help you provide better customer service more efficiently.

You can have wonderful, friendly and knowledgeable customer service representatives, but if they don’t know the first thing about a customer’s history of issues, calls or emails, you’re still going to run into unsatisfied, unhappy customers. In this day of social media, reviews and connectivity, you need to make sure your customers are spreading great feedback about your customer service, not the opposite.

How would you feel as a customer calling or emailing to follow up on an issue that wasn’t resolved, only to get a response from someone new who needs the whole background story again?

Help Desk eliminates this problem and PSP has the software to help you keep track and manage customer questions and issues efficiently. PSP Pilot acts a communal inbox for all your customer inquiries. This way your customer service representatives can easily access customer communication and quickly track and view all correspondence.

With PSP Pilot, there are no lost tickets or ghosted conversations – each employee with the proper credentials has access to a client page with the client's history.

Find out more about PSP Pilot Help Desk and how easy it is to sign up: https://pilot.pspinc.com/helpdesk
#Blog #BusinessTips #CRM #ENnews #HelpDesk #PSPinc #SmallBusiness #Software #Technology

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Make sure you are using IMAP

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Make sure you are using IMAP Make sure you are using IMAP
You can setup your email client to access your email with POP or IMAP. If you use multiple devices to access your email server, you MUST use IMAP.
#Dreamersi #IMAP #MAilServer #POP #PSPinc #PacificSoftwarePublishing #WebMail

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PSPinc What's New Vol. 7

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PSPinc What's New Vol. 7
POST IN HEAVEN

This website has no purpose ... or does it? When I lost my dog, Pompom, two years ago, I created a website to send message to him in Heaven. I made it as a pet project to learn PHP 7. I didn’t really need to learn PHP but I had a purpose. That purpose was to build that website.

I wanted to create a website that was designed for me to write anything I wanted and to post it nowhere. I can write anything without worrying about anyone seeing it except myself and Pompom in heaven. The source code has no functionality to save any messages you write. In addition, I purchased an SSL certificate to make sure your communication is also protected.

I did not make this site to make money. I just wanted to feel that Pompom is still with me. You are free to use this site and write anything you want. I assure you that I have no idea what you have written.

Just in case you would like to know, there is a site post counter that goes up by one when something is written. Currently there are more than 12,500 posts and that is not all me.

Website: https://www.postinheaven.com
Email: info@pspinc.com
Telephone: 1-800-232-3989 or 1-425-957-0808


Kenichi Uchikura
President / CEO
Pacific Software Publishing, Inc.


POST IN HEAVEN 天国のメッセージボード

世の中には何の意味もないサイトが存在します。これはわたしが作ったそんなサイトのお話です。
2年前にわたしは愛犬のポンポンくんを天国に送り出しました。ペットをお持ちの方ならそれがどれだけ辛いかお分かりいただけると思います。そこでわたしは天国にいるポンポンくんにメッセージを送るサイトを作りました。

このサイトでは、誰でも自由に好きなことを書いて送信することができます。でもそれらの言葉はどこにも保存されないのです。そう、書いた文字は送信した時点で天国に送り出され痕跡はまったく残らないのです。そしてサイト自体も SSL を購入して暗号化通信をしています。
まったく意味のないサイト・・・でもここにメッセージを書くとなぜか少しだけホッとします。

皆さんもぜひこのサイトを使ってみてください。たまには収益を考えていないサイトのお話をしてもいいかと思いました。ちなみにこのサイト、2年前の開設から12,500回以上使われています。それが全部わたしでないことは事実です。

ホームページ: https://www.postinheaven.com
メール: info@pspinc.com
お電話: 1-800-232-3989 or 1-425-957-0808


Pacific Software Publishing, Inc.
代表
内倉憲一
#PSPWhatsNew #PSPWhatsNewNewsletter #businesstips #pacificsoftwarepublishing #pspinc #technology

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Opinion Stand Now Supports Text Message Feedback

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A table tent and delivery flyer ... A table tent and delivery flyer featuring the new Opinion Stand text message feature.


The Opinion Stand is a great way to get valuable feedback from your customers on your business. It also allows you, as a business owner, to have a direct line of communication with your customers when they send you their contact information.

Opinion Stand Papyrus is a versatile application that puts the power of the Opinion Stand into your customer’s hands. You can print flyers, menus, table tents, and receipts with instructions on how they can use the Opinion Stand with their smartphone.

We are focused on providing your customers with the absolute simplest and quickest way of letting you know how well your business is performing. With Papyrus, that just got a whole lot simpler. Previously users would need to scan a QR code to gain access to the Opinion Stand on their mobile device. Which is a fantastic and simple feature. Though if you were unfamiliar with QR code technology, it involves educating yourself a bit on it.

We are happy to announce the release of the text message feature!

Almost everyone knows how to send text messages these days, so this feature will help reach audiences of all backgrounds. With Opinion Stand Papyrus you can now define a unique text message code for each of your Stands. Simply add the text message code and the pre-defined phone number to your print collateral and you are set! Customers can now text the code and instantly receive a reply with a link to the Opinion Stand. Customer feedback just got even easier.

Have questions or want to learn more?

Visit OpinionStand.com or call us toll-free 1-800-232-3989 and our team will be there to answer any questions you have. We would love the opportunity to learn more about your business and see if Opinion Stand is the right fit for you.


Opinion Stand logo with Arizona background

You can also find us on the road!

This year we will be at the Restaurant Leadership Conference in Phoenix, AZ from March 22nd - 25th. We are excited to show restaurant owners and executives how powerful the Opinion Stand is for gathering feedback, collecting contact information and engaging with their customers. If you are a restaurant owner, we hope to see you there!

The term "QR Code" is a registered trademark of DENSO WAVE INCORPORATED.
#Blog #CustomerFeedback #CustomerReviews #OpinionStand #Technology

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Dreamersi MailServer Email Sync Delays

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Dreamersi MailServer Email S...


Dear Valued Customers,

Thank you for choosing Pacific Software Publishing, Inc. We are always looking to improve the services we provide to you.

If you have your Dreamersi email account set up on a Mac, iPhone, or iPad sometimes it takes time to reflect the action or changes you made on these devices (Read message, move the folder or delete the messages) to WebdeMail or other mail clients.

If you have a large amount of mail, it will take longer to process and the above problems will be more likely to occur.

If you have any questions, please contact us at 1-800-232-3989 or email us at support@pspinc.com. We would be happy to answer any of your questions by phone or email.

Thank you,

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FREE CRM Software for your Small Business

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image source: pilot.pspinc.com image source: pilot.pspinc.com
There’s no doubt about it: If you have customers, you should have a program for Customer Relationship Management (CRM).

To grow and scale, every company needs a process in place by which employees can follow. Good customer service, communication, and standardized internal processes will strengthen your business reputation and help you grow. These are all things that can be managed by a CRM.

PSP offers a service called PSP Pilot, which is a CRM software that automates and captures your customer data and tracks all communication. Our program eliminates the need for manual tracking in spreadsheets or files. It eliminates the need for a singular person to manage those files. And it eliminates the possibility of customer information getting lost or mismanaged.

Our cloud-based system is easily accessible to whomever is granted the right to view the data. We also offer premium add-ons such as tracking customer feedback and satisfaction.

Furthermore, this service is FREE to companies with less than 20 employees! Check out all the great features you can get with PSP Pilot and see how easy it is to sign up: https://pilot.pspinc.com/
#Blog #BusinessTips #CRM #CustomerRelationshipManagement #ENnews #PSPinc #SmallBusiness #Software #Technology

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Dreamersi Brute Force Protection Added

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Dreamersi Brute Force Protect...
Dear Valued Customers,

Thank you for choosing Pacific Software Publishing, Inc.

We have added a new feature that will protect your email service from brute force attacks. After continuously failed login attempts for 10 times, our new system will block the offending IP address for 10 minutes.

If you are encountering issues accessing your email services, it could mean your IP address has been temporarily banned. Clicking the “Unban Account” button, through the Dreamersi user control panel, will allow you to unlock your email account.

If you have any questions, please contact us at 1-800-232-3989 or email us at support@pspinc.com. We would be happy to answer any of your questions by phone or email.

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PSPinc What's New Vol. 6

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PSPinc What's New Vol. 6

YOURHOST NEO
Once upon a time there was a big gap between generations when it came to understanding digital technologies. It was called the “Digital Divide”. Since then, it appears that the division has shrunk. The fact is, the younger generation has grown older with more tech knowledge and with technologies becoming easier to use. So the gap seems to be smaller, but the fact is, you do not need to know as much about the tech anymore.

It is like when cars moved from manual transmission to automatic. It appeared that people were driving better, but in reality cars just became a whole lot easier to drive. Now cars are moving toward self driving... does that mean people are driving better? No, it just means that people are not in charge anymore. Instead of people using technology, people will become passengers.

When I design software and services, I want to make sure we can do as much as we can to free up your time but I always remember who is ultimately in charge. We try to make sure you make no mistakes but that you are free to try out anything. At the same time, when you become stuck, our customer support, and entire company for that matter, is behind you to help you get unstuck from any situation.

PSPinc is just releasing a new Web and Email Hosting Platform called YourHost Neo. This is like a 5 speed manual muscle car - how you drive it is up to you. It is pure muscle and no fat, I wish I could say that about myself.


Website: https://www.yourhost.com
Email: info@pspinc.com
Telephone: 1-800-232-3989 or 1-425-957-0808


Kenichi Uchikura
President / CEO
Pacific Software Publishing, Inc.
#pacificsoftwarepublishing #pspinc #pspwhatsnew #pspwhatsnewnewsletter

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