The point of Help Desk software is to help you provide better customer service more efficiently. You can have wonderful, friendly and knowledgeable customer service representatives, but if they don’t know the first thing about a customer’s history of issues, calls or emails, you’re still going to ru...

The Opinion Stand is a great way to get valuable feedback from your customers on your business. It also allows you, as a business owner, to have a dir...

There’s no doubt about it: If you have customers, you should have a program for Customer Relationship Management (CRM). To grow and scale, every compa...

After being out of the country for a couple of weeks our Founder/CEO Kenichi Uchikura has returned from his business trip. One of the real treats is when he returns with... treats for the staff! Happy Monday everyone!

Last week we talked about the importance of having a company privacy policy visible to customers on your website. Today let’s discuss more etiquette to consider when it comes to your website:1) Is your contact information easy for customers to find? If you don’t have a customer service or info email...

【OpenTableよりバレンタインを過ごす人へのレストラン情報】バレンタインの日に予約とるのは難しいけど素敵な時間を過ごしたい方へ必見です！54000以上ものレストランへのネットワーキングがあり、その中から皆さんが行きたいレストランへ予約することができます！予約する際に、お値段・場所店お店の雰囲気...

California has a new law regarding how businesses can handle client data online. It’s called California Consumer Privacy Act (CCPA). EU countries implemented similar rules for handling private data a few years ago called General Data Protection Regulation (GDPR). CCPA prohibits businesses from selli...

INTRODUCTION TO INFORMAKERSHello, this is Ken Uchikura from Tokyo. Yes, I am on a business trip to Tokyo. I left Seattle yesterday on a direct flight to Tokyo/Narita on a Japan Airlines flight. I used to fly JAL many years ago but they stopped flying to Seattle so I moved to Northwest Airlines which...

岩本光弘さんからメッセージが届きました。私の弟はシドニー在住で、今回の山火事について被害状況を聞きました。私が住むサンディエゴも山火事が頻繁に発生するので、他人事とは思えませんでした。被災した人たちのためになにかできないかと思い、チャリティー施術をやらせてもらうことを思いつきました。私とオーストラリアのつながりと言えば、それは熊本でYMCAの英会話スクールに通い始めた時の初めての先生がシドニー出身のMichael Latta先生でした。初めてのブラインドのスチューデントということで学校内でもいろいろな議論があったと思ますが、Michaelが熱心にやってくれたおかげで充実した英会話クラスを受けれ...

NEWSMAIL- EMAIL BROADCASTING SERVICE FOR FREEHello, this is Ken Uchikura again from Pacific Software Publishing, Inc. in Bellevue, Washington. Thank you all for being our loyal customers. I am in charge and responsible for things happening within our company … good or bad. No, all the good things ar...