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We often ask questions with some expectation of the answers before we hear them. When asking our customers for their input, however, we must willingly...
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Hosting a focus group to get more granular feedback from your customers is a great way learn what’s working, what’s not, and what the people want. The...
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The best time to ask a customer about their experience with your business is immediately after your transaction or interaction with them. Life is busy...
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Learning from our customers equips us with information to better our business. In a previous article we discussed using analytics as a tool to underst...
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Sometimes we let our values or assumptions dictate our business decisions. But how do we know if we’re making decisions that appeal to our customers’ ...
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It’s okay to feel stressed or frantic about work sometimes, but when it happens every day it’s time to make some changes. From jamming to your favorit...
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Facebook had a rough year in 2018 and it’s hasn’t gotten any better so far in 2019. They acknowledged their mistakes and rolled out some changes to th...
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As a business, you want to make sure your office or storefront looks professional. You may apply a new coat of paint, add lighting and signage where i...
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Doing the same thing the same way might be comfortable, but is it helping your business progress? That’s the question of the day. The formula for succ...
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Today we want to share another example of a company that stepped outside the box to improve its business operations. Vantaggio Suites is a specialty e...
