SMTP PROBLEM
8月
27日
The email sending is not affected when you use dreamers WebMail.
The email sending is not affected when you use dreamers WebMail.
インシデント報告（DI emailサービス）
8月
27日
本インシデントの根本的原因として、ネットワークプロバイダーの誤作業によるネットワークケーブル断線が確認されており、復旧に数時間はかかる見込みです。
Webメールからのメール送信が可能であることを確認しておりますので問題が解決するまでの間、回避策としてWebメールをご利用ください。
2020年8月26日午後7時 PDT/8月27日午前11時 JST、
ネットワークプロバイダーによるネットワークケーブル断線復旧に少なくとも4時間はかかることを確認しております。
2020年8月26日午後8時 PDT/8月27日午後12時 JST、
ネットワークプロバイダーがネットワークケーブル断線復旧に必要な部品を取得中であることを確認しております。
2020年8月26日午後10時 PDT/8月27日午後2時 JST、
DIメールサービスの皆様がメールの送受信ができることを確認いたしました。
この度はご迷惑をおかけして大変申し訳ございませんた。
Incident Report (Email Service)
8月
27日
It has been confirmed that the root cause of this incident was a broken network cable caused by a network provider's error, and it is expected to take several hours to recover.
It is confirmed that emails can be sent out from webmail, so
please use webmail for workaround until it is fixed.
Aug 26, 2020 7pm PDT/Aug 27, 11am JST,
We have confirmed that it will take at least 4 hours for the network provider to restore the network cable.
Aug 26, 2020 8pm PDT/Aug 27, 12pm JST,
We have confirmed that the network provider is waiting for some parts required to restore the network cable.
Again, It is confirmed that emails can be sent out from webmail, so please use webmail for workaround until it is fixed.
Aug 26, 2020 10pm PDT/Aug 27, 2pm JST,
We have confirmed the email can be sent/received correctly.
We are sorry for any inconvenience due to the problem.
Incident Report (Website Access)
8月
21日
The server team performed a recovery and recovered at the following time.
Please note that email senders receive a notification if any email is lost or not delivered. We really apologize for any inconvenience.
• Occurrence time: Around 12:21 am U.S. West Coast Daylight Time on Tuesday, August 21 and around 4:21 am Wednesday, August 21, Japan Time
• Recovery time : Around 12:59 am U.S. West Coast Daylight Time on Tuesday, August 21 and around 4:59 am Wednesday, August 21, Japan Time
If you have any problems or questions, please do not hesitate to contact support@pspinc.com.
Incident report (YourHost)
7月
18日
We have confirmed the server is running in the stable condition now.
We are sorry for any inconveniences caused due to the problem.
If you have any questions, please contact support@pspnc.com.
Incident report (Wordpress)
6月
13日
We have confirmed the server is running in the stable condition now.
We are sorry for any inconveniences caused due to the problem.
If you have any questions, please contact support@pspnc.com.
Incident report (Wordpress)
6月
10日
We have confirmed the server is running in the stable condition as of 1:46pm on Jun9, 2020 (PDT), 5:46am on Jun10, 2020 (JST)
We are sorry for any inconveniences caused due to the problem.
If you have any questions, please contact support@pspnc.com.
Incident Report(DI Web servers+DI email service)
6月
4日
The servers affected:
- WordPress server2
- DI Custom server
- Dreamersi.com
At 3:50pm on Jun 3, 2020 (PDT), 7:50am on Jun 4, 2020 (JST), in addition to the DI Web servers issue, DI email service are also affected.
We have confirmed email service is running in the stable condition as of 4:10pm on Jun 3, 2020 (PDT), 8:10am on Jun 4, 2020 (JST).
Web servers are mostly accessible now but some are still unstable.
We continually work on it.
We have confirmed websites are now accessible in the stable condition as of 6:45pm on Jun 3, 2020 (PDT), 10:45am on Jun 4, 2020 (JST).
We are sorry for any inconveniences caused due to the problem.
If you have any questions, please contact support@pspnc.com.
Incident report (Wordpress)
5月
13日
We are currently investigating it.
We have confirmed the server is running in the stable condition as of 2:09pm on May12, 2020 (PDT), 6:09am on May12, 2020 (JST)
We are sorry for any inconveniences caused due to the problem.
If you have any questions, please contact support@pspnc.com.
Incident Report (ClockLink)
5月
5日
6:34am on May 5, 2020 (PDT), 10:34pm on May 5, 2020 (JST),
ClockLink is shown properly but it takes time sometimes.
We are continually working on it to make it stable.
We confirmed the server is running in the stable condition as of 2:11pm on May 5, 2020 (PDT), 6:11am on May 6, 2020 (JST)
We are sorry for any inconveniences caused due to the problem.
If you have any questions, please contact support@pspnc.com.