IMAP - Email login issue: Resolved
1月
9日
We apologize for any inconvenience.
We apologize for any inconvenience.
IMAP - Email login issue
1月
9日
This morning, after deploying an update to our email servers, email addresses with a specific symbol in their password were not able to log in. Services were down for approximately 3 hours.
We are still investigating the root cause and there is no loss of emails.
We apologize for the incident and if you have any questions please do not hesitate to contact us at:
(425) 957-0808
1(800) 232-3989
support@pspinc.com
Incident Report (Dreamersi Email delay)
12月
27日
Dreamersi email is having delay problems.
We are working to fix it as soon as possible.
As of December 26, 1:50pm (PST) and December 27, 6:50am (JST),
it is confirmed Dreamersi email is working properly.
We are sorry for any inconveniences caused due to the problem.
If you have any questions, please contact support@pspnc.com.
Incident Report (Dreamersi Email)
12月
25日
Dreamersi email is having problems. You will see a "Cannot Verify Server Identity" warning on your email client. We are working to fix it as soon as possible.
As of December 24, 9:50 am in PST and December 25, 2:50 am in Japan Time,
it is confirmed Dreamersi email is working properly.
We are sorry for any inconveniences caused due to the problem.
If you have any questions, please contact support@pspnc.com.
Incident Report (Dreamersi)
11月
21日
dreamersi.com is not accessible.
We are currently investigating the problem.
We will report from time to time, but if you have any questions, please contact support@pspnc.com
As of November 20, 9:35 am in PST and November 21, 2:35 am in Japan Time,
it is confirmed dreamersi.com is accessible.
We are sorry for any inconveniences caused due to the problem.
If you have any questions, please contact support@pspnc.com.
Incident Report (WordPress)
11月
13日
the websites on WordPress are not accessible.
We are currently investigating the problem.
We will report from time to time, but if you have any questions, please contact support@pspnc.com
As of November 12, 1:25 pm in PST and November 13, 6:25 am in Japan Time,
it is confirmed the websites on WordPress are accessible.
We are sorry for any inconveniences caused due to the problem.
If you have any questions, please contact support@pspnc.com.
Incident Report (WordPress)
11月
12日
the websites on WordPress are not accessible.
We are currently investigating the problem.
We will report from time to time, but if you have any questions, please contact support@pspnc.com
As of November 11, 1:30 pm in PST and November 12, 6:30 am in Japan Time,
it is confirmed the websites on WordPress are accessible.
We are sorry for any inconveniences caused due to the problem.
If you have any questions, please contact support@pspnc.com.
Incident Report (WordPress and Custom Web)
11月
9日
the contents of website on WordPress and Custom Web is not shown properly.
We are currently investigating the problem.
We will report from time to time, but if you have any questions, please contact support@pspnc.com.
As of November 8, 2:35 pm in PST and November 9, 7:35 am in Japan Time, the problem has been resolved and the website contents are shown properly.
Sorry for any inconveniences caused due to the problem.
Incident Report (Email Service)
11月
8日
We are currently investigating the problem.
We will report from time to time, but if you have any questions, please contact support@pspnc.com.
As of November 7, 11:45 am in PST and November 8th 4:45 am in Japan Time, the problem has been resolved and mail service can be used as usual.
This issue will not cause any email lost.
Sorry for the inconvenience due to the problem.