5:43pm to Present on Apr29, 2020 (PDT), 9:43am - Present on Apr30, 2020 (JST),
Dreamersi email is unstable and some email are delivered in delay.
We are investigating it now.
As of 6:26pm on Apr29, 2020 (PDT), 10:26am on Apr30, 2020 (JST),
we confirmed all emails are delivered in a timely manner.
We are sorry for any inconveniences caused due to the problem.
If you have any questions, please contact support@pspnc.com.
10:25am to Present on Apr15, 2020 (PDT), 2:25am - Present on Apr 15, 2020 (JST),
Dreamersi email is unstable and some of users can not receive emails.
We are investigating it now.
As of 10:55am, 2020 (PDT), 2:55am on Apr 15, 2020 (JST),
we confirmed Dreamersi email is working properly but there is access problem on Webmail.
We continue the investigation.
As of 11:10am, 2020 (PDT), 3:10am on Apr 15, 2020 (JST),
we confirmed Dreamersi email including Webmail access is working properly.
We are sorry for any inconveniences caused due to the problem.
If you have any questions, please contact support@pspnc.com.
Today, our server experienced a system down, and our email and web servers were in the unstable conditions.
The server team performed a recovery and recovered at the following time.
Please note that email senders receive a notification if any email is lost or not delivered. We really apologize for any inconvenience.
• Occurrence time: Around 4:30 pm U.S. West Coast Daylight Time on Tuesday, April 7 and around 8:30 am Wednesday, April 8, Japan Time
• Recovery time Around 0:00 am U.S. West Coast Daylight Time on Wednesday April 8 and around 4pm on Wednesday, April 8, Japan Time
If you have any problems or questions, please do not hesitate to contact support@pspinc.com.
As of 2:15pm on Mar 30, 2020 (PDT), 6:15am on Mar 31, 2020 (JST),
We confirmed Dreamersi Webmail server is unstable condition and some of users could not access Webmail.
As of 3:15pm on Mar 30, 2020 (PDT), 7:15am on Mar 31, 2020 (JST),
the Webserver is sometimes accessible but we are still working on it.
As of 3:35pm on Mar 30, 2020 (PDT), 7:35am on Mar 31, 2020 (JST),
we confirmed the Webserver works properly.
We are sorry for any inconveniences caused due to the problem.
If you have any questions, please contact support@pspnc.com.
9:49am to Present on Mar 25, 2020 (PDT), 1:49am - Present on Mar 26, 2020 (JST),
Dreamersi email are unstable condition and some of users can not send/receive emails.
We are currently troubleshooting on it.
As of 12:15pm on Mar 25, 2020 (PDT), 4:15am on Mar 26, 2020 (JST),
the issue is temporarily and partly resolved.
As of 1:50pm on Mar 25, 2020 (PDT), 5:50am on Mar 26, 2020 (JST),
the issue has been totally resolved.
It was reported that the issue was not only on email service but also on some website access and some other webservices.
We confirmed all services are working fine now.
We are sorry for any inconveniences caused due to the problem.
If you have any questions, please contact support@pspnc.com.
9:40am to 9:52am on Mar 20, 2020 (PDT), 1:40am - 1:52am on Mar 20, 2020 (JST),
Dreamersi email was unstable condition and some of users could not send/receive emails.
It has been confirmed Dreamersi email is working properly in the stable condition now.
We are sorry for any inconveniences caused due to the problem.
If you have any questions, please contact support@pspnc.com.
Due to a system error with our old billing platform which is no longer in use, invoices and termination notices were automatically generated and sent to you overnight.
Please disregard these emails that have ‘PSP Pay’ as these are incorrect.
If you would like to confirm your services and renewal dates, please use https://my.pspinc.com to log in and check your account.
We are also available to assist at psp_service@pspinc.com or 425-957-0808.
We apologize for the confusion.
2:27pm to 2:32 on Feb 24, 2020 (PST), 7:27am - 7:32am on Feb 25 2020 (JST),
Dreamersi email was unstable condition and some of users could not send/receive emails.
It has been confirmed Dreamersi email is working properly in the stable condition now.
We are sorry for any inconveniences caused due to the problem.
If you have any questions, please contact support@pspnc.com.
10:00am to 10:20 on Feb 7, 2020 (PST), 3:00am - 3:20am on Feb 8 2020 (JST),
Dreamersi email was unstable condition and some of users could not access the emails.
It has been confirmed Dreamersi email is working properly in the stable condition now.
We are sorry for any inconveniences caused due to the problem.
If you have any questions, please contact support@pspnc.com.
January 13 , 2019 12:25pm PST (Jan 14, 5:25am JST) to current,
mypspinc.com is having problems.
We are working to fix it as soon as possible.
As of January 13 , 2019 12:40pm PST (Jan 14, 5:40am JST),
We have confirmed mypspinc.com is now working properly.
We apologize for any inconvenience.
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