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PSP Announcement's Blog

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インシデント報告(WordPressウェブページ)

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2021年2月27 日午後11時10分~2021年2月28日午前8 時01分(JST)
2021年2月27 日午前 6時10分~2021年2月27日午後3時01分(PDT)の間、
WordPressのウェブページが開かない、もしくは開きににくい状況でした。
これは、データセンター内のネットワーク機器のソフトウェアをアップデートした際に、WordPressサーバーとそのデーターベースサーバーの再接続に失敗していたためと判明しております。

なお、現在は復旧し、正常に動作していることを確認しております。
ご不便をおかけして大変申し訳ございませんでした。

お困りのことやご不明な点がございましたら、お気軽に support@pspinc.com までご連絡ください。

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Incident Report – WordPress webpage (was not available)

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Feb 27th 6:10 am(PST) to Feb 27th 15:01 pm(PST)
Feb 27th 23:10pm(JST) to Feb 28th 8:01am(JST)

WordPress customer's webpages were down for the above timeframe.
This was caused by the WordPress server and the database server failing to reconnect when the software of the network equipment in the data center was updated.
It has been recovered and we confirmed it is working fine now.

We are sorry for any inconvenience caused by it.
If you have any problems or questions, please do not hesitate to contact support@pspinc.com.

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Incident Report - Network Connectivity (down)

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Due to a core switch failure at our Primary Datacenter email and web hosting services were interrupted. After rebooting the core switch all services were restored.

******
Incident Start: 4:27pm
Incident Restore: 4:47pm

Downtime: 20 minutes
******

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Incident Report (San Diego Town, Los Angeles town)

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Jan 14th 10:15 am(JST) to 11:34 am (JST) ,
Jan 13th 17:15 pm(PST) to18:34 pm(PST),

San Diego Town(https://www.sandiegotown.com/, https://www.losangelestown.com/) had experiencing issues and can't access the site.

It has been recovered and we confirmed it is working fine now.

We are sorry for any inconvenience due to it.
If you have any problems or questions, please do not hesitate to contact support@pspinc.com.

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Incident Report (San Diego Town, Los Angeles town)

スレッド
Jan 13th 17:15pm(PST) / Jan 14th 10:15 (JST) to Current

San Diego Town(https://www.sandiegotown.com/, https://www.losangelestown.com/) is experiencing issues and can't access the site.

We are sorry for any inconvenience due to it.
If you have any problems or questions, please do not hesitate to contact support@pspinc.com.

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Incident Report (DI Mail Service, Website Access)

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1:30am Jan 3rd - 9:00am Jan 3rd, 2021 PST / 6:30pm Jan 3rd - 2:00am Jan 4th JST.

Due to a switch failure, DI mail, webmail, and web services were very difficult or impossible to connect.

It has been recovered and we confirmed it is working fine now.

We are sorry for any inconvenience due to it.
If you have any problems or questions, please do not hesitate to contact support@pspinc.com.

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Incident Report (Website Access)

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12:00 AM - 12:15 AM PDT

The HTTP service on several of our web servers went offline at midnight. All were recovered within 15 minutes.

One server had a second issue, and was offline for about 10 minutes between 12:25 and 12:35.

We are sorry for any inconvenience due to it.
If you have any problems or questions, please do not hesitate to contact support@pspinc.com.

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Incident Report (DI Mail Service)

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11:00pm Oct 1 - 12:50am Oct2, 2020 PDT / 3:00pm-4:50pm Oct 2 JST,
DI Webmail service was unavailable because of a system incident.

It has been recovered and we confirmed it is working fine now.

We are sorry for any inconvenience due to it.
If you have any problems or questions, please do not hesitate to contact support@pspinc.com.

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Incident Report (Webmail Service)

スレッド
8:00am Aug 27, 2020 PDT/ 12:00am Aug 28 JST,
Webmail may have been experiencing some outages from midnight to 8:00am today. (It has been resolved.)

We are sorry for any inconvenience due to it.

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Email issue has been resolved

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Email issue has been resolved
The email issue we are having since this afternoon (US Pacific Standard Time) has been resolved. You should be able to send email using Dreamersi SMTP server now. We are very sorry for your inconvenience and thank you for your support.

https://dreamersi.com

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