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Incident Report - Network Connectivity (down)

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Due to a core switch failure at our Primary Datacenter email and web hosting services were interrupted. After rebooting the core switch all services were restored.

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Incident Start: 4:27pm
Incident Restore: 4:47pm

Downtime: 20 minutes
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Incident Report (San Diego Town, Los Angeles town)

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Jan 14th 10:15 am(JST) to 11:34 am (JST) ,
Jan 13th 17:15 pm(PST) to18:34 pm(PST),

San Diego Town(https://www.sandiegotown.com/, https://www.losangelestown.com/) had experiencing issues and can't access the site.

It has been recovered and we confirmed it is working fine now.

We are sorry for any inconvenience due to it.
If you have any problems or questions, please do not hesitate to contact support@pspinc.com.

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Incident Report (San Diego Town, Los Angeles town)

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Jan 13th 17:15pm(PST) / Jan 14th 10:15 (JST) to Current

San Diego Town(https://www.sandiegotown.com/, https://www.losangelestown.com/) is experiencing issues and can't access the site.

We are sorry for any inconvenience due to it.
If you have any problems or questions, please do not hesitate to contact support@pspinc.com.

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Incident Report (DI Mail Service, Website Access)

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1:30am Jan 3rd - 9:00am Jan 3rd, 2021 PST / 6:30pm Jan 3rd - 2:00am Jan 4th JST.

Due to a switch failure, DI mail, webmail, and web services were very difficult or impossible to connect.

It has been recovered and we confirmed it is working fine now.

We are sorry for any inconvenience due to it.
If you have any problems or questions, please do not hesitate to contact support@pspinc.com.

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Incident Report (Website Access)

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12:00 AM - 12:15 AM PDT

The HTTP service on several of our web servers went offline at midnight. All were recovered within 15 minutes.

One server had a second issue, and was offline for about 10 minutes between 12:25 and 12:35.

We are sorry for any inconvenience due to it.
If you have any problems or questions, please do not hesitate to contact support@pspinc.com.

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Incident Report (DI Mail Service)

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11:00pm Oct 1 - 12:50am Oct2, 2020 PDT / 3:00pm-4:50pm Oct 2 JST,
DI Webmail service was unavailable because of a system incident.

It has been recovered and we confirmed it is working fine now.

We are sorry for any inconvenience due to it.
If you have any problems or questions, please do not hesitate to contact support@pspinc.com.

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Incident Report (Webmail Service)

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8:00am Aug 27, 2020 PDT/ 12:00am Aug 28 JST,
Webmail may have been experiencing some outages from midnight to 8:00am today. (It has been resolved.)

We are sorry for any inconvenience due to it.

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Email issue has been resolved

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Email issue has been resolved
The email issue we are having since this afternoon (US Pacific Standard Time) has been resolved. You should be able to send email using Dreamersi SMTP server now. We are very sorry for your inconvenience and thank you for your support.

https://dreamersi.com

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SMTP PROBLEM

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SMTP PROBLEM
Due to the fiber cut reported by CenturyLink, some customers are currently experiencing SMTP failure (inability to send email). We are working to mitigate the problem. Until there is a solution, we are asking our customers to use WebMail by logging into https://dreamersi.com.

The email sending is not affected when you use dreamers WebMail.

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インシデント報告(DI emailサービス)

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2020年8月26日午後6時 PDT/8月27日午前10時 JST、DIメールサービスに不具合が発生しており、一部のユーザー様でメールの送信ができない状況が発生しております。(メールの受信は正常に動作します。)

本インシデントの根本的原因として、ネットワークプロバイダーの誤作業によるネットワークケーブル断線が確認されており、復旧に数時間はかかる見込みです。

Webメールからのメール送信が可能であることを確認しておりますので問題が解決するまでの間、回避策としてWebメールをご利用ください。

2020年8月26日午後7時 PDT/8月27日午前11時 JST、
ネットワークプロバイダーによるネットワークケーブル断線復旧に少なくとも4時間はかかることを確認しております。

2020年8月26日午後8時 PDT/8月27日午後12時 JST、
ネットワークプロバイダーがネットワークケーブル断線復旧に必要な部品を取得中であることを確認しております。

2020年8月26日午後10時 PDT/8月27日午後2時 JST、
DIメールサービスの皆様がメールの送受信ができることを確認いたしました。

この度はご迷惑をおかけして大変申し訳ございませんた。

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