The best time to ask a customer about their experience with your business is immediately after your transaction or interaction with them. Life is busy and our memories get muddled because of it, so don’t wait too long to get feedback. Ask when when it’s fresh in your customer's mind. If you want to ...

Learning from our customers equips us with information to better our business. In a previous article we discussed using analytics as a tool to understand our customers’ online behavior. Now let’s talk about reaching out to those customers to get their feedback. One of the best and easiest ways to en...

Sometimes we let our values or assumptions dictate our business decisions. But how do we know if we’re making decisions that appeal to our customers’ needs and desires? If business is good, that’s a pretty solid indicator your ways are right. But what if business could be better? I think there’s alw...

We created Pilot SBT to be a tool for small businesses to manage their companies.Pilot SBT comes with - Unlimited accounts- Follow employee interaction with assigned tasks- Create employee profiles, and see their interaction with assignmentshttps://www.pilotsbt.com

Along with the free-to-use base app, we are adding lots of more features to PilotSBT!Stay in the loop for even more features on the horizon!https://www.pilotsbt.com#SmallBiz #CRM

Do you have a customer database?Do you know when was the last time you contacted company XYZ?What did you talk to them when you last contacted XYZ?Did you make any promise?Does customer supposed to get back with you with something?When do you supposed to contact XYZ next?You do not need expensive Cu...