Vol.2We developed the Opinion Stand as a way for business owners to determine what their customers think of their company and to gather contact information for marketing purposes. What sets Opinion Stand apart from traditional paper and online surveys is the ease-of-use and minimum required customer...

Vol. 1Hello, this is Ken Uchikura from Pacific Software Publishing, Inc. We are combining our What’s New and blog-driven company newsletters into one....

Vol.1こんにちは、PSPinc 代表の内倉憲一（うちくらけんいち）です。いつもニュースレターをご愛読いただきまして誠にありがとうございます。この度、今まで別々に配信しておりました「PSPinc Newsletter」と「PSPinc What’s New」のニュースレターを一つにし、新しい「PSPinc What’s New Newsletter」として定期配信することにいたしました。このニュースレターでは、PSPinc が提供するサービスの紹介はもちろんのこと、その他PSPinc が行っております様々な活動についてもご紹介していきたいと思っておりますので、今後ともどうぞよろしくお願いいた...

The point of Help Desk software is to help you provide better customer service more efficiently. You can have wonderful, friendly and knowledgeable customer service representatives, but if they don’t know the first thing about a customer’s history of issues, calls or emails, you’re still going to ru...

The Opinion Stand is a great way to get valuable feedback from your customers on your business. It also allows you, as a business owner, to have a dir...

There’s no doubt about it: If you have customers, you should have a program for Customer Relationship Management (CRM). To grow and scale, every compa...

After being out of the country for a couple of weeks our Founder/CEO Kenichi Uchikura has returned from his business trip. One of the real treats is when he returns with... treats for the staff! Happy Monday everyone!

Last week we talked about the importance of having a company privacy policy visible to customers on your website. Today let’s discuss more etiquette to consider when it comes to your website:1) Is your contact information easy for customers to find? If you don’t have a customer service or info email...

【OpenTableよりバレンタインを過ごす人へのレストラン情報】バレンタインの日に予約とるのは難しいけど素敵な時間を過ごしたい方へ必見です！54000以上ものレストランへのネットワーキングがあり、その中から皆さんが行きたいレストランへ予約することができます！予約する際に、お値段・場所店お店の雰囲気...

California has a new law regarding how businesses can handle client data online. It’s called California Consumer Privacy Act (CCPA). EU countries implemented similar rules for handling private data a few years ago called General Data Protection Regulation (GDPR). CCPA prohibits businesses from selli...