Last week we talked about the importance of having a company privacy policy visible to customers on your website. Today let’s discuss more etiquette to consider when it comes to your website:1) Is your contact information easy for customers to find? If you don’t have a customer service or info email...

Play in the Steering SystemWhen you sit in your car and wiggle the steering wheel, there are a few degrees of movement that do not affect the direction of the wheels. This is called "Play". Without this, your car will react to every movement and send too much information from your wheel to your stee...

Play in the Steering SystemWhen you sit in your car and wiggle the steering wheel, there are a few degrees of movement that do not affect the direction of the wheels. This is called "Play". Without this, your car will react to every movement and send too much information from your wheel to your stee...

Special valentine day sales is going on now at https://www.dreamersi.com/

Did you know that you can set up or own Channel using YouTube?We've all seen many different TV shows. Creating your own YouTube Channel is similar to making your own TV show for your business, and is an easy pathway to guide your viewers/customers to your Channel. Viewers are able "Follow" your Chan...

OPINION STAND- DIRECT FEEDBACK FROM CUSTOMERSHello from Kobe, Japan. I am on a business trip to Japan and I will be back in Seattle next Monday. I will spend my last two days in Seoul, Korea. With this little trip to Korea, I was able to cut my business class airfare expense by more than 50%. I can ...

ワンタッチ満足度評価システム皆様がこのニュースレターをお読みになる頃、私は神戸にいます。シアトルに帰るのは17日の月曜日ですが、今週末は韓国ソウルに行きます。今回のソウル行きはビジネスというよりもビジネスクラスの航空券代を半分にするための裏技なのです。なぜ韓国往復をすると安くなるのでしょうか。今日は PSP の製品の中でも少し変わり種のオピニオンスタンドを紹介します。日本でも駅や空港、店舗などで時々目にする、お客様が満足度を評価できるシステムです。我々は、単に評価を入力していただくだけでなく、そこからお客様をアンケートに誘導するシステムを開発しました。オピニオンスタンドには現時点で３種類あり、...

The temperature is still just above freezing in the morning but cherry street are blossoming in Tokyo. The buliding on the left was where I needed to go on the meeting. The tower on the right is Tokyo Tower.

California has a new law regarding how businesses can handle client data online. It’s called California Consumer Privacy Act (CCPA). EU countries implemented similar rules for handling private data a few years ago called General Data Protection Regulation (GDPR). CCPA prohibits businesses from selli...

I had few great meetings today. One in particular gave me an idea how to promote our services. It was a warm day but i hear it will start get cold tomorrow.