Today we held our semi-annual company meeting. In years past we would meet in the lobby of our Bellevue headquarters, but it looked a bit different this year as we all gathered on Zoom due to a large number of our staff currently working remotely. As a treat for those in the office and in celebratio...

I started Pacific Software Publishing, Inc. 33 years ago today. We have been through many changes but one thing that sets us apart is the fact that we have always been a software development company.With this birthday, we renew our commitment to be a software development company. We have updated our...

We have developed and implemented a HELP DESK system allowing our customers to email any questions or problems they have to our customer support team. This is done by simply emailing your problem to support@pspinc.com. When using HELP DESK you can choose any email address you have access to.When the...

How does the UIS Governemnt define "Small Business"?If you are in business and your business has less than 500 employees or less, you are eligible for...

An amazing use for the Opinion Stand has been spotted in action! Agora is a provider of premium coffee, break room supplies and water purification tec...

The point of Help Desk software is to help you provide better customer service more efficiently. You can have wonderful, friendly and knowledgeable customer service representatives, but if they don’t know the first thing about a customer’s history of issues, calls or emails, you’re still going to ru...

There’s no doubt about it: If you have customers, you should have a program for Customer Relationship Management (CRM). To grow and scale, every compa...

After being out of the country for a couple of weeks our Founder/CEO Kenichi Uchikura has returned from his business trip. One of the real treats is when he returns with... treats for the staff! Happy Monday everyone!

Last week we talked about the importance of having a company privacy policy visible to customers on your website. Today let’s discuss more etiquette to consider when it comes to your website:1) Is your contact information easy for customers to find? If you don’t have a customer service or info email...

California has a new law regarding how businesses can handle client data online. It’s called California Consumer Privacy Act (CCPA). EU countries implemented similar rules for handling private data a few years ago called General Data Protection Regulation (GDPR). CCPA prohibits businesses from selli...