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Communication is one of the most important aspects of running a business. But communication goes both ways. You can’t just speak; you have to listen too. Here at PSPINC, we encourage everyone to speak up, even if it’s about something small. But most problems generally start small, so it’s our chance to tackle the...
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As a business that sells to other businesses, it’s hard to sell and retain those customers sometimes. But what we’ve found very helpful is taking the focus of our company. Instead, we put the focus on our customers. It’s not about trying to get what we need from them; it’s about giving them what they need. When ...
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There’s nothing you can’t learn. So, you shouldn’t be afraid to ask for help when you don’t understand something. Yet, it happens all the time in business. Not knowing something doesn’t mean you’re incompetent. But many make that assumption when it just isn’t true. All it means is that you’re inexperienc...
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As a small business, the goal is always to grow. And helping small businesses grow online is our specialty. But that growth very rarely happens overnight. Even when things go viral, it usually only lasts a few weeks before people’s interests lessen and that momentum ends. Sustained growth, however, is something that h...
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TLS 1.0およびTLS 1.1を無効化する理由 インターネットの暗号化通信で利用されるTLS（Transport Layer Security）プロトコルですが、TLSプロトコルのバージョン 1.0および1.1においては、現在 脆弱性が確認されております。弊社ではセキュリティ改善を目的とし、順次...
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職場で生産性の高いチームを作る秘訣の1つは、従業員の士気を高め、会社を好きになってもらう環境を作ることです。人は他人から感謝されると嬉しいと感じ、それは職場にいる時も同じです。そしてチームで仕事をする場合、メンバーに自分の意見を聞いてもらいたいと思ったり、正しい方向に進んでいることを知りたいと思うも...
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One of the secrets of building a productive team at work is focusing on boosting employee morale and encouraging employee advocacy. People like to feel appreciated, and the same applies when they’re at work. When working in a team, members want to know they’re heard and that they’re on the right track. Conve...
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Here at PSPINC, we believe in excellent customer support. That’s why we have a whole support team that spends their day answering questions our customers may have. While automated customer service has gotten popular in the last few years, we persist. Even though we’re a tech company. Why? Because we still be...
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We often ask questions with some expectation of the answers before we hear them. When asking our customers for their input, however, we must willingly...
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Hosting a focus group to get more granular feedback from your customers is a great way learn what’s working, what’s not, and what the people want. The...
