Sherlock Holmes. How often have I said to you that when you have eliminated the impossible, whatever remains, however improbable, must be the truth? D...

While I was in Oregon, there was huge system outage at our data center. Although, it was triggered by upgrading one of he server firmware ... it is totally our responsibility. I are currently figuring out; (1) What has happened? (2) Why it happened? (3) What can we do to avoid the same problem. We are very sorry for ...

One of the questions you need to ask is "who" caused the problem. It is a very difficult question to ask and answer. It feels like you are pointing a finger ay someone. But as a manager you really need to know who caused the problem to see if; (1) You provided adequate training (2) You provided enough supervising (3) ...