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Some customers hate dealing with customer service. Part of it’s because it means they don’t know how to use something or something isn’t working properly. But another big reason why is that many customer service experiences can be frustrating. Instead of being helpful, the support staff isn’t always the best at...
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Managing your business can be difficult, juggling both your customers and employees. But you need both when running a business of any size. An organized management system reduces the chance for mistakes to happen and increases overall productivity. It also improves the overall work culture, giving employees more tran...
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When PSPINC first started, our vision was to help grow the Japanese market by popularizing PC software, which was already established technology in th...
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With so many web builders out there today, you may be asking yourself, why do people pay for web development? Well, the biggest difference between usi...
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For small businesses, transparency towards your customers is important. Especially if it affects a potential customer’s overall experience with the br...
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If you’re struggling to sell products or services for your business, think about your customers. After all, they’re the ones who will be purchasing an...
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Our founder and CEO, Ken Uchikura, just got back from his trip to Japan and brought back some snacks for us to try at our Bellevue office! Thank you, Uchikura-san! Pacific Software Publishing, Inc. 1404 140th Place N.E., Bellevue, WA 98007 PSPINC Creates Tools For Your Business Pacific Software Publishing, Inc. is headq...
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As a business that sells to other businesses, it’s hard to sell and retain those customers sometimes. But what we’ve found very helpful is taking the focus of our company. Instead, we put the focus on our customers. It’s not about trying to get what we need from them; it’s about giving them what they need. When ...
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For any business, growing through monetary means is the end goal. What that entails is generating sales and making a profit, year after year. But for sales and marketing teams, it’s not just about putting all their efforts into getting new customers and selling to them. It’s also about nurturing relationships with customers...
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Sales and marketing are commonly used interchangeably in business, but they don’t mean the same thing. Sales and marketing work in tandem to increase revenue. When both strike a perfect balance, businesses benefit in the long run. So, it’s an understatement to say that those in sales and marketing can learn from e...
