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PSPinc Official Company Blog

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PSPinc will help your business thrive by providing for all of your technology needs. We offer a wide array of products, including Web & Email Hosting, Website Design & Development, Email Marketing and a number of additional business tools. Visit pspinc.com to learn more.

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Why your Business Needs a Help Desk

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image source: pilot.pspinc.com image source: pilot.pspinc.com
The point of Help Desk software is to help you provide better customer service more efficiently.

You can have wonderful, friendly and knowledgeable customer service representatives, but if they don’t know the first thing about a customer’s history of issues, calls or emails, you’re still going to run into unsatisfied, unhappy customers. In this day of social media, reviews and connectivity, you need to make sure your customers are spreading great feedback about your customer service, not the opposite.

How would you feel as a customer calling or emailing to follow up on an issue that wasn’t resolved, only to get a response from someone new who needs the whole background story again?

Help Desk eliminates this problem and PSP has the software to help you keep track and manage customer questions and issues efficiently. PSP Pilot acts a communal inbox for all your customer inquiries. This way your customer service representatives can easily access customer communication and quickly track and view all correspondence.

With PSP Pilot, there are no lost tickets or ghosted conversations – each employee with the proper credentials has access to a client page with the client's history.

Find out more about PSP Pilot Help Desk and how easy it is to sign up: https://pilot.pspinc.com/helpdesk
#ENnews #PSPinc #Blog #Technology #SmallBusiness #BusinessTips #CRM #HelpDesk #Software

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Make sure you are using IMAP

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Make sure you are using IMAP Make sure you are using IMAP
You can setup your email client to access your email with POP or IMAP. If you use multiple devices to access your email server, you MUST use IMAP.
#Dreamersi #WebMail #IMAP #POP #MAilServer #PacificSoftwarePublishing #PSPinc

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PSPinc What's New Vol. 7

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PSPinc What's New Vol. 7
POST IN HEAVEN

This website has no purpose ... or does it? When I lost my dog, Pompom, two years ago, I created a website to send message to him in Heaven. I made it as a pet project to learn PHP 7. I didn’t really need to learn PHP but I had a purpose. That purpose was to build that website.

I wanted to create a website that was designed for me to write anything I wanted and to post it nowhere. I can write anything without worrying about anyone seeing it except myself and Pompom in heaven. The source code has no functionality to save any messages you write. In addition, I purchased an SSL certificate to make sure your communication is also protected.

I did not make this site to make money. I just wanted to feel that Pompom is still with me. You are free to use this site and write anything you want. I assure you that I have no idea what you have written.

Just in case you would like to know, there is a site post counter that goes up by one when something is written. Currently there are more than 12,500 posts and that is not all me.

Website: https://www.postinheaven.com
Email: info@pspinc.com
Telephone: 1-800-232-3989 or 1-425-957-0808


Kenichi Uchikura
President / CEO
Pacific Software Publishing, Inc.


POST IN HEAVEN 天国のメッセージボード

世の中には何の意味もないサイトが存在します。これはわたしが作ったそんなサイトのお話です。
2年前にわたしは愛犬のポンポンくんを天国に送り出しました。ペットをお持ちの方ならそれがどれだけ辛いかお分かりいただけると思います。そこでわたしは天国にいるポンポンくんにメッセージを送るサイトを作りました。

このサイトでは、誰でも自由に好きなことを書いて送信することができます。でもそれらの言葉はどこにも保存されないのです。そう、書いた文字は送信した時点で天国に送り出され痕跡はまったく残らないのです。そしてサイト自体も SSL を購入して暗号化通信をしています。
まったく意味のないサイト・・・でもここにメッセージを書くとなぜか少しだけホッとします。

皆さんもぜひこのサイトを使ってみてください。たまには収益を考えていないサイトのお話をしてもいいかと思いました。ちなみにこのサイト、2年前の開設から12,500回以上使われています。それが全部わたしでないことは事実です。

ホームページ: https://www.postinheaven.com
メール: info@pspinc.com
お電話: 1-800-232-3989 or 1-425-957-0808


Pacific Software Publishing, Inc.
代表
内倉憲一
#PSPWhatsNew #PSPWhatsNewNewsletter #pspinc #pacificsoftwarepublishing #technology #businesstips

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Opinion Stand Now Supports Text Message Feedback

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A table tent and delivery flyer ... A table tent and delivery flyer featuring the new Opinion Stand text message feature.


The Opinion Stand is a great way to get valuable feedback from your customers on your business. It also allows you, as a business owner, to have a direct line of communication with your customers when they send you their contact information.

Opinion Stand Papyrus is a versatile application that puts the power of the Opinion Stand into your customer’s hands. You can print flyers, menus, table tents, and receipts with instructions on how they can use the Opinion Stand with their smartphone.

We are focused on providing your customers with the absolute simplest and quickest way of letting you know how well your business is performing. With Papyrus, that just got a whole lot simpler. Previously users would need to scan a QR code to gain access to the Opinion Stand on their mobile device. Which is a fantastic and simple feature. Though if you were unfamiliar with QR code technology, it involves educating yourself a bit on it.

We are happy to announce the release of the text message feature!

Almost everyone knows how to send text messages these days, so this feature will help reach audiences of all backgrounds. With Opinion Stand Papyrus you can now define a unique text message code for each of your Stands. Simply add the text message code and the pre-defined phone number to your print collateral and you are set! Customers can now text the code and instantly receive a reply with a link to the Opinion Stand. Customer feedback just got even easier.

Have questions or want to learn more?

Visit OpinionStand.com or call us toll-free 1-800-232-3989 and our team will be there to answer any questions you have. We would love the opportunity to learn more about your business and see if Opinion Stand is the right fit for you.


Opinion Stand logo with Arizona background

You can also find us on the road!

This year we will be at the Restaurant Leadership Conference in Phoenix, AZ from March 22nd - 25th. We are excited to show restaurant owners and executives how powerful the Opinion Stand is for gathering feedback, collecting contact information and engaging with their customers. If you are a restaurant owner, we hope to see you there!
#OpinionStand #CustomerFeedback #CustomerReviews #Blog #Technology

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Dreamersi MailServer Email Sync Delays

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Dreamersi MailServer Email S...


Dear Valued Customers,

Thank you for choosing Pacific Software Publishing, Inc. We are always looking to improve the services we provide to you.

If you have your Dreamersi email account set up on a Mac, iPhone, or iPad sometimes it takes time to reflect the action or changes you made on these devices (Read message, move the folder or delete the messages) to WebdeMail or other mail clients.

If you have a large amount of mail, it will take longer to process and the above problems will be more likely to occur.

If you have any questions, please contact us at 1-800-232-3989 or email us at support@pspinc.com. We would be happy to answer any of your questions by phone or email.

Thank you,

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FREE CRM Software for your Small Business

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image source: pilot.pspinc.com image source: pilot.pspinc.com
There’s no doubt about it: If you have customers, you should have a program for Customer Relationship Management (CRM).

To grow and scale, every company needs a process in place by which employees can follow. Good customer service, communication, and standardized internal processes will strengthen your business reputation and help you grow. These are all things that can be managed by a CRM.

PSP offers a service called PSP Pilot, which is a CRM software that automates and captures your customer data and tracks all communication. Our program eliminates the need for manual tracking in spreadsheets or files. It eliminates the need for a singular person to manage those files. And it eliminates the possibility of customer information getting lost or mismanaged.

Our cloud-based system is easily accessible to whomever is granted the right to view the data. We also offer premium add-ons such as tracking customer feedback and satisfaction.

Furthermore, this service is FREE to companies with less than 20 employees! Check out all the great features you can get with PSP Pilot and see how easy it is to sign up: https://pilot.pspinc.com/
#ENnews #PSPinc #Blog #Technology #SmallBusiness #BusinessTips #CRM #CustomerRelationshipManagement #Software

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Dreamersi Brute Force Protection Added

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Dreamersi Brute Force Protect...
Dear Valued Customers,

Thank you for choosing Pacific Software Publishing, Inc.

We have added a new feature that will protect your email service from brute force attacks. After continuously failed login attempts for 10 times, our new system will block the offending IP address for 10 minutes.

If you are encountering issues accessing your email services, it could mean your IP address has been temporarily banned. Clicking the “Unban Account” button, through the Dreamersi user control panel, will allow you to unlock your email account.

If you have any questions, please contact us at 1-800-232-3989 or email us at support@pspinc.com. We would be happy to answer any of your questions by phone or email.

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PSPinc What's New Vol. 6

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PSPinc What's New Vol. 6

YOURHOST NEO
Once upon a time there was a big gap between generations when it came to understanding digital technologies. It was called the “Digital Divide”. Since then, it appears that the division has shrunk. The fact is, the younger generation has grown older with more tech knowledge and with technologies becoming easier to use. So the gap seems to be smaller, but the fact is, you do not need to know as much about the tech anymore.

It is like when cars moved from manual transmission to automatic. It appeared that people were driving better, but in reality cars just became a whole lot easier to drive. Now cars are moving toward self driving... does that mean people are driving better? No, it just means that people are not in charge anymore. Instead of people using technology, people will become passengers.

When I design software and services, I want to make sure we can do as much as we can to free up your time but I always remember who is ultimately in charge. We try to make sure you make no mistakes but that you are free to try out anything. At the same time, when you become stuck, our customer support, and entire company for that matter, is behind you to help you get unstuck from any situation.

PSPinc is just releasing a new Web and Email Hosting Platform called YourHost Neo. This is like a 5 speed manual muscle car - how you drive it is up to you. It is pure muscle and no fat, I wish I could say that about myself.


Website: https://www.yourhost.com
Email: info@pspinc.com
Telephone: 1-800-232-3989 or 1-425-957-0808


Kenichi Uchikura
President / CEO
Pacific Software Publishing, Inc.
#pspwhatsnewnewsletter #pspwhatsnew #pacificsoftwarepublishing #pspinc

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Our Founder / CEO has returned from Japan!

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Our Founder / CEO has return... Our Founder / CEO has return...
After being out of the country for a couple of weeks our Founder/CEO Kenichi Uchikura has returned from his business trip. One of the real treats is when he returns with... treats for the staff!

Happy Monday everyone!
#ENnews #PSPinc #Blog #Technology #SmallBusiness #BusinessTrips #Treats

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Website Etiquette your Business Needs to Know

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image source: pixabay.com image source: pixabay.com
Last week we talked about the importance of having a company privacy policy visible to customers on your website. Today let’s discuss more etiquette to consider when it comes to your website:

1) Is your contact information easy for customers to find?

If you don’t have a customer service or info email on your homepage, have an online form for customers to fill out. It’s actually better to not list your email address on your homepage as spammers tend to grab those.

2) Does your website load quickly?

Do not load your website with too many images or videos. It won’t matter how pretty those images are if your website loads slowly, because people will not wait to see it. We are impatient beings and you can expect your bounce rate to skyrocket. Have a good balance of content and visual appeal without overdoing large files that slow down your load time.

3) Is it easy to navigate through the site?

Be kind to your visitors and make sure your navigation is easy to follow. You may know your business well but your visitors don’t, so be thoughtful when organizing your layout and navigation. It may be worth asking for some feedback from new customers to see how easy it was for them to navigate your site. Again, people have little tolerance and patience for getting lost online.

4) Have you tested your site?

The simplest way to make sure your website is user friendly is to test it with a focus group. Sometimes we’re “too close” to the product to understand how others experience it. Consider asking some outsiders (friends, family, business associates) to check your site and provide feedback so you can update accordingly.

If you would like a professional analysis of your website, contact us at PSPinc. We can do a free evaluation and give you some pointers for improvement. Contact us toll free at 1-800-232-3989.
#ENnews #PSPinc #Blog #Technology #SmallBusiness #BusinessTips #Website #WebDevelopment #WebsiteTips

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Dreamersi Virus Scan System Update

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Dear Valued Customers,

Thank you for choosing Pacific Software Publishing, Inc. We are always looking to improve the services we provide to you.

We will conduct a server update as scheduled below.

* USA Pacific Time
February 14th (Fri) 06:30am - 07:00am

*Japan Time
February 14th (Fri) 11:30pm - 12:00am

※There will be a few seconds of downtime expected during the update.


If you have any questions, please contact us at 1-800-232-3989 or email us at support@pspinc.com. We will be happy to answer any of your questions by phone or email.

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PSPinc What's New Vol. 5

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PSPinc What's New Vol. 5
OPINION STAND- DIRECT FEEDBACK FROM CUSTOMERS

Hello from Kobe, Japan. I am on a business trip to Japan and I will be back in Seattle next Monday. I will spend my last two days in Seoul, Korea. With this little trip to Korea, I was able to cut my business class airfare expense by more than 50%. I can explain it more to you if you would like.

Today I would like to talk to you about the product called “Opinion Stand”. This system allows you to receive direct feedback from your customers. You may have seen something like this before but we have taken it to the next level.

KIOSK : This is a tablet-based opinion gathering system. People can simply press one of the faces on the tablet to give their feedback.

PAPYRUS : This is a QR code-based opinion gathering system. With this version of the system you can add a QR code to your product packaging, receipt or marketing materials. People can easily scan the QR code to display Opinion Stand on their smartphones.

KUMO : This option allows you to add opinion gathering buttons to your website.

After a person clicks on a face icon, we can provide an option to display a survey for entering additional feedback. The survey can be customized in any way you want. We also provide a dashboard where you can access the results of peoples’ opinions to help you understand the trends and patterns.

Take advantage of Opinion Stand by collecting not only customer feedback but also their contact information through our custom forms. You can create online forms to gather more feedback from your customers. This information can be priceless for your future marketing campaigns.

You may be wondering what we have been working on recently. We just released a new text message feature for Opinion Stand Papyrus. Opinion Stand users can now define a unique text message code, and when a customer texts that code to a specific phone number they are provided a link to get to the Opinion Stand screen instantly. This provides yet another easy way to interact with the Opinion Stand. It is our attempt to make Opinion Stand more versatile and useful for your business.

Lastly, we will be displaying Opinion Stand at the Restaurant Leadership Conference ( https://restaurantleadership.com ) in Phoenix, Arizona from March 22nd - 25th this year. We believe this is a premier event for restaurant businesses. We must thank Mr. Lewis Rudd for letting us know about this conference.

Inquiry about Opinion Stand
Website: https://www.opinionstand.com
Email: info@pspinc.com
Telephone: 1-800-232-3989 or 1-425-957-0808

Kenichi Uchikura
President / CEO
Pacific Software Publishing, Inc.
#OpinionStand #pacificsoftwarepublishing #pspinc #businesstips

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Save $125 with a 50% discount on Dreamersi Core web and email hosting

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Save $125 with a 50% discount...

This week, we’re offering 50% off our Dreamersi Core web and email hosting for new domains! Enter LOVE50 at checkout for your discount.

With this offer you will save $125.00!

Dreamersi Core Monthly Price Yearly Price
Regular Price $20.83 $250.00
Discount Price $10.42 $125.00


Dreamersi Core comes with the following benefits:

  • FREE domain
  • Easy WordPress installation
  • Unlimited email accounts
  • Full access to our online form builder (an $89 value)

Visit www.dreamersi.com this week to take advantage of our special offer.

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Have a Privacy Statement for your Customers

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image source: pixabay.com image source: pixabay.com
California has a new law regarding how businesses can handle client data online. It’s called California Consumer Privacy Act (CCPA). EU countries implemented similar rules for handling private data a few years ago called General Data Protection Regulation (GDPR).

CCPA prohibits businesses from selling their client data. It is very specific about who this rule applies to: any company that operates in California and either makes at least $25 million in annual revenue, gathers data on more than 50,000 users, or makes more than half if its money off user data.

Even if you do not meet these thresholds, it’s important for your business to clearly inform customers how you manage their private information in your website’s privacy statement. A privacy statement explains how you conduct your business online and handle your customers’ sensitive information.

If you do not have a privacy statement, it’s good business practice to review your policies and make a statement publicly visible to your customers. After all, users are getting savvy and they want to know their data is stored safely.

If you are still unsure if any of this applies to your company, PSPinc can help you determine a plan for updating your site. Contact us toll free at 1-800-232-3989 and ask for assistance from our knowledgeable web hosting representatives.
#ENnews #PSPinc #Blog #Technology #SmallBusiness #BusinessTips #PrivacyStatement #GDPR #CCPA

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PSPinc What's New Vol.4

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PSPinc What's New Vol.4
INTRODUCTION TO INFORMAKERS

Hello, this is Ken Uchikura from Tokyo. Yes, I am on a business trip to Tokyo. I left Seattle yesterday on a direct flight to Tokyo/Narita on a Japan Airlines flight. I used to fly JAL many years ago but they stopped flying to Seattle so I moved to Northwest Airlines which is now DELTA. For a few years, I used Air Canada and Asiana Airlines but both do not have direct flights to Tokyo. This is the first time I have flown JAL in many years. I found a way to save money on JAL Business Class to Japan. If you are interested, please email me and I will tell you my secret.

Sorry for the long introduction. Today I would like to talk to you about InforMakers. This is software we created to help our customers create custom web forms for their web sites. This is the software we used to create contact forms on many websites. It is easy-to-use and is very secure. If you are a Dreamersi web hosting customer, InforMakers is already a part of your system. You can create your own custom web form or you can ask us to build one for you quickly and inexpensively.

If you are not a Dreamersi customer, InforMakers is available as a SaaS (Software as a Service) to you as well. If you would like to know more about web form creation and operation, please contact us. We would be happy to help make your web site interactive.

Inquiry about InforMakers
Website: https://informakers.com
Email: info@pspinc.com
Telephone: 1-800-232-3989 or 1-425-957-0808

Kenichi Uchikura
President / CEO
Pacific Software Publishing, Inc.
#pspinc #technology #pacificsoftwarepublishing #businesstips #dreamersi #blog #smallbusiness #ennews #webapplications #websites

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TLS 1.2 Support

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Dear Valued Customers,


Thank you for choosing Pacific Software Publishing, Inc.

We have enabled TLS 1.2 support for all of our hosting services.


Please let us know if you notice anything by phone at 1-800-232-3989 or email at support@pspinc.com. We will be happy to answer any of your questions.

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Dreamersi Server Update Announcement

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Dear Valued Customers,

Thank you for choosing Pacific Software Publishing, Inc. We are always looking to improve the services we provide to you.

We will conduct a server update as scheduled below.

* USA Pacific Time
February 3rd (Mon) 06:00am - 06:30am

*Japan Time
February 3rd (Mon) 11:00pm - 11:30pm

※There will be a few seconds of downtime expected during the update.


If you have any questions, please contact us at 1-800-232-3989 or email us at support@pspinc.com. We will be happy to answer any of your questions by phone or email.

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Updated Terms of Service

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Dear Valued Customers,

Thank you for choosing Pacific Software Publishing, Inc. We are always looking to improve the services we provide to you.

As previously announced a few weeks back, our new Terms of Service have taken effect today, January 31st, 2020.
The complete terms can be viewed on this page.

If you have any questions, please contact us at 1-800-232-3989 or email us at psp_service@pspinc.com. We will be happy to answer any of your questions by phone or email.

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